• The Functional Analyst will be responsible for participating in technical analysis projects • Collaborate on projects using innovative technologies • Analyze web systems and develop user stories • Work in a team using agile methodologies

We are seeking a Revenue Performance Analyst to serve as the operational and analytical backbone of our revenue organization, translating system capability into measurable business outcomes. Reporting to the Director of Customer Success and K-12 Operations and working in close partnership with the COO during the onboarding and systems-stabilization phase, this role sits at the convergence of CRM architecture, revenue process design, and data analytics. Revenue Performance Analyst Compensation and Benefits $95,000-$110,000 depending on experience and location This role is eligible to participate in the Corporate Bonus Plan 100% Remote position Health, Dental, and Vision insurance 401(K) with matching contribution Generous Paid Time Off (PTO) Revenue Performance Analyst Responsibilities Salesforce Architecture and Systems Ownership - Oversee the configuration, architecture, and ongoing administration of Salesforce as the system of record for all revenue activity. - Design and maintain automation workflows supporting the full revenue cycle from Lead to Close to Renewal. - Maintain and govern integrations between Salesforce and the full revenue tech stack, including HubSpot, Gong, ZoomInfo, Fireflies, and Amplemarket. Revenue Analytics and Reporting - Build, maintain, and evolve dashboards and reporting structures that surface pipeline health, conversion performance, and revenue attainment in real time, leveraging Salesforce reporting, Excel, Microsoft Copilot, and other data tools. - Translate complex data sets into clear, actionable insights for revenue leadership, functioning as a strategic analytical partner. - Drive decision support, forecasting, and strategic insight across the revenue organization. Funnel and Lifecycle Operations - Partner with Marketing, Sales, and Product to design and maintain lead lifecycle stages, routing logic, and attribution models. - Build attribution models and pipeline source reporting to ensure that Sales and Marketing contribution to revenue is measurable and reliable. Qualifications - Bachelor’s degree - Salesforce Administrator certification required; advanced certifications preferred - 4+ years of hands-on Salesforce administration experience, ideally in a SaaS or tech environment - Experience leading or supporting major Salesforce implementations, migrations, or system redesigns - Experience working with HubSpot and Salesforce integrations, including lead lifecycle and attribution - Familiarity with tools like Gong, Amplemarket, ZoomInfo, and Fireflies - Strong Excel skills; experience using AI tools (e.g., Copilot) for analysis is a plus - Ability to analyze pipeline data, build attribution models, and generate actionable insights

Role Description This role is a critical part of a global threat assessment program, responsible for evaluating inbound reports and identifying potential risks to life safety for employees, partners, and organizational assets. You will conduct investigations using internal tools and approved open-source methods, maintain thorough case documentation, and exercise sound judgment to resolve lower-level cases independently while escalating higher-risk situations when necessary. This position operates in a high-stakes, fast-paced environment requiring attention to detail, strong analytical skills, and effective communication. You will collaborate with cross-functional teams to support time-sensitive workflows and ensure appropriate, proportionate responses to potential threats. Remote work flexibility is provided, but availability during West Coast hours and occasional travel are required. Your work directly contributes to protecting people, maintaining organizational security, and supporting informed, timely decision-making. - Review and assess inbound reports to identify potential threat indicators and urgency, applying established risk criteria and escalation protocols - Independently manage lower-level cases through resolution, escalating higher-risk matters to a Threat Assessment Manager for review - Conduct platform-based investigations using internal systems and approved open-source methods to validate identity, context, and reported behavior - Maintain clear, complete case documentation including summaries, timelines, and supporting evidence - Collaborate with internal stakeholders and cross-functional teams to support case routing, monitoring, and timely action - Identify workflow friction and provide recommendations for continuous process improvement - Maintain professionalism, confidentiality, and adherence to all applicable policies, procedures, and legal standards Qualifications - 3–5+ years of relevant experience in investigations, trust & safety, security operations, intelligence support, or related fields - Experience managing high-volume, time-sensitive cases with clear documentation practices - Familiarity with open-source research techniques and online investigative methods within approved guidelines - Strong written and verbal communication skills, capable of producing concise, accurate case summaries - Sound judgment and ability to operate within structured escalation frameworks - Proficiency with Google Workspace and macOS, with experience leveraging AI tools to enhance productivity - Flexibility to work four 10-hour days per week, including occasional weekends, during West Coast business hours - Ability to travel up to 10% of the time and legally work in the United States without visa sponsorship Requirements - Experience in platform investigations, Trust & Safety, fraud, abuse response, insider risk support, or threat assessment programs - Bachelor’s degree or equivalent experience - Language skills or international exposure - Basic data analysis experience, tracking case volumes, outcomes, and trends Benefits - Annual salary: $90,000 – $95,000 USD - HSA or PPO medical plans with substantial employer contributions - Employer-paid life, STD, LTD, and AD&D insurance - 401(k) plan with employer match - Paid leave including vacation, sick, parental, and 11 holidays - Health & wellness benefits, including HSA employer contribution and Medical FSA - Pet insurance and national employee discount programs - Employee Assistance Program and digital identity protection - Free access to risk intelligence dashboards and remote support tools - Dedicated professional development, training programs, and coaching/mentoring opportunities

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Vendor & Contract Compliance Operations • Support a portfolio of IT outsourcing and staff augmentation vendors with moderate to high operational and regulatory requirements • Monitor and validate vendor adherence to contractual terms, SLAs, compliance requirements, and enterprise policies • Identify, document, and escalate vendor performance gaps, compliance risks, and contractual issues to the IT Outsourcing Manager • Support vendor lifecycle activities including onboarding, offboarding, renewals, and change management • Assist in enforcing governance processes related to work orders, job postings, change requests, and invoicing Analytics, Reporting & KPI Support • Pull, analyze, and validate data to support recurring and ad hoc reporting on vendor performance, utilization, cost, and compliance • Develop and maintain KPI dashboards and scorecards to support vendor business reviews and performance discussions • Support benchmarking analysis by comparing vendor performance, rates, and delivery metrics across the vendor portfolio • Provide data insights and trend analysis to identify optimization opportunities, risks, and improvement areas • Support invoice validation, cost tracking, and change order analysis to ensure financial accuracy and transparency VNDLY & Workforce Management System Support • Serve as a subject-matter expert for VNDLY, supporting day-to-day system usage and data integrity • Troubleshoot VNDLY-related issues including job postings, work orders, approvals, time entry, invoicing, and reporting discrepancies • Partner with vendors, HR, Procurement, and IT to resolve system-related issues and process gaps • Support system enhancements, testing, and process improvements related to contingent workforce management tools • Provide guidance and training support to internal users and vendors on VNDLY processes and best practices Process & Stakeholder Collaboration • Act as a day-to-day operational point of contact for vendors and internal business partners • Support the IT Outsourcing Manager with vendor review preparation, materials, and data analysis • Collaborate closely with HR, Procurement, Finance, and IT teams to ensure alignment with enterprise workforce and compliance policies • Document processes, controls, and operational procedures related to outsourcing and contingent labor governance Required Experience & Skills • 3+ years of experience in IT outsourcing, vendor management, workforce analytics, or contingent labor operations • 3+ years of experience supporting vendor contracts and outsourced or staff augmentation programs • Hands-on experience administering and troubleshooting a contingent workforce management system (VNDLY strongly preferred) • Strong analytical skills with experience pulling, validating, and interpreting data for KPI reporting and benchmarking • High attention to detail with the ability to manage multiple priorities independently • Strong written and verbal communication skills, including the ability to translate data into actionable insights Preferred Qualifications • Experience supporting large IT or enterprise organizations • Prior exposure to HR, procurement, finance, or workforce compliance practices • Experience supporting vendor business reviews, performance scorecards, or executive-level reporting • Proven ability to identify process gaps and recommend data-driven improvements Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team. 10200 Arch Capital Services LLC