• Assist with driving down the data points where gaps exist in our Service Management processes. • Analyze trends to identify bottlenecks, service degradation, and opportunities for automation or self-service. • Perform root cause analysis on data anomalies to ensure accuracy in reporting. • Translate complex data sets into clear narratives that drive Continuous Service Improvement (CSI) initiatives. • Design, build, and maintain complex ServiceNow dashboards and reports to support IT leadership and process owners. • Transform raw data into compelling narratives and presentations that influence strategic decision-making and prioritize roadmap initiatives.

Aon sp. z o.o. ServiceNow Platform Architect Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like - Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve business goals. - Defines reference architecture and is the custodian updated architecture diagrams for platform. - Drives standardization and best practice platform management, enabling focus on value delivery. - Institute technical governance to optimize platform performance and minimize long-term technical risk. - Enable rapid upgrades to new features and innovation that drive new value. - Defines, guides, and supports the execution of technical governance processes. - Helps develop standards and practices for maintaining the ServiceNow architecture model. - Aids in developing standards and practices for maintaining the health of the ServiceNow platform. - Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practice. - Ensures platform alignment with the business strategy. - Creates and maintains a detailed view of the existing architecture. - Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions. - Resolves technical escalations, including responding to defects. - Participates in process workshops. - Works closely with enterprise architecture team - Aids in migrating configuration across instances. - Position ServiceNow as the system of action to enable the integrated digital transformation roadmap. - Work with teams to optimize delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support. Skills and experience that will lead to success: - 10+ years’ ServiceNow experience. - Thorough knowledge on workflows, tables, script, flow designer and integration hub. - Excellent communication & people skills with ability to work with diverse and remote teams. - Knowledge and experience of Infrastructure Operations, migration as well as ServiceNow Integration with Third party system. - Expert level understanding of client side and server-side scripting - business rules, script actions, script includes. - Certified Technical Architects will be preferred. - Certified in one or more of the following areas: CSA, CAD, ITSM, ITOM, HR, APM(EA) - Understanding of ITIL framework How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. Please attach CV in English only. #technologyandsecurity #li-mk1 #LI-remote 2576173

We are looking for an experienced and skilled ServiceNow Technical Architect to join our team and drive the development of innovative solutions. The ideal candidate will have a strong background in ServiceNow FSO and BCM, with a proven track record of delivering enterprise-wide solutions in the Banking and Capital Markets industry. This role offers an exciting opportunity to lead and shape the technical direction of our projects, ensuring the highest standards of performance, security, and compliance. At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

• Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project • Envisioning the overall solution for defined functional and non-functional requirements,  and being able to define technologies, patterns, and frameworks to realize it. • Determining and implementing design methodologies and toolsets • Enabling application development by coordinating requirements, schedules, and activities. • Being able to lead/support UAT and production rollouts. • Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it. • Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement • Giving constructive feedback to the team members and setting clear expectations. • Helping the team in troubleshooting and resolving complex bugs • Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken. • Carrying out POCs to make sure that suggested design/technologies meet the requirements.