• Process all orders coming in via the company inbox or emailed directly to you from a member of inside sales. • Relay all questions regarding orders to the designated insides sales rep (pricing, questions on products, expired quotes, etc.). • Maintain accurate notes on pending orders in Oracle. • Maintain product knowledge, familiarity with products and catalog, and memorization of part numbers, ODs, etc. • Verify customer pricing on orders against company issued quotations. • Request and implement part numbers and special pricing into Oracle. • Coordinate orders and ship dates with various departments and keep track of and follow-up on all late orders. • Attend weekly/monthly meetings as assigned or required. • Other duties and responsibilities analogous to the foregoing.

• Answer inbound inquiries and prospect calls from web chat and call centers • Aggressive follow up on “after-hours” or missed calls • Utilize multiple methods of contact (text messaging, e-mails, phone calls) to reach prospective sellers • Set appointments for Real Estate Consultants to continue the sales process • Audit leads to ensure they’re followed up on appropriately • Assign leads that aren’t auto assigned to Real Estate Consultants • Follow up on aged leads • Provide general sales support

Position – Inside Sales Supervisor Location - Johns Creek, GA (Hybrid) Reports to - Inside Sales Manager Position Summary: The Inside Sales Supervisor oversees the daily activities of the inside sales representatives that support the commercial and residential sales divisions. The Inside Sales team aids the commercial and residential sales division through multiple channels of support throughout the construction sales cycle. The supervisor maintains the daily workload to ensure required service and quality levels are attained. ESSENTIAL DUTIES AND RESPONSIBILITIES - Develops, motivates, evaluates and coaches staff on work procedures, chat, accurate lead qualification and teamwork to deliver excellent customer service. - Maintains a visible presence and is available to staff to answer questions, monitor calls and give ongoing feedback. - Monitors performance expectations by preparing regular performance evaluations for all direct reports. - Assists management with daily operations including lead management, Salesforce/pipeline cleanup, chat troubleshooting, chat scheduling, etc. - Assists in planning and conducting training sessions. - Acts as liaison between staff and other areas, including management, communicating workflow results, ideas, and solutions. - Display the highest level of verbal and written communication to customers. - Conduct monthly reports and provide ongoing recommendations/solutions to improve professionalism and customer service. - Assisting in developing sales strategies and setting sales targets to meet company goals - Collaborate with other departments to create unified company voice - Responsible for the escalated customer complaints and resolving them in a timely and effective manner. - Aid the Inside Sales Manager in recruiting, training, and supervising members of the inside sales team. - Assists with other duties and projects as assigned and deemed necessary to meet business needs. - - REQUIRED SKILLS/ABILITIES - The Inside Sales Supervisor requires sales/operations/customer service experience in building materials, as well as a strong commitment to leadership in order to meet deadlines and maintain sales support standards. - Excellent communication, interpersonal and team management skills. - Strong leadership skills with the ability to coach and motivate a team. - Driven and ambitious individual with a strong desire to succeed. - Demonstrate the ability to work under pressure and be able to prioritize and delegate, problem solve and multi-task as necessary to meet and exceed client requests in a fast-paced environment. - Must be technically comfortable with CRM systems. - EDUCATION/ EXPERIENCE - 2 year degree and or equivalent amount of experience - 4 year college degree is preferred. - A minimum of 2 years of directly related experience in an inside sales role in addition to a demonstrated experience in a supervisory, team lead or training role. - Building/Construction industry experience is a plus. - Manufacturing experience is a preferred. - -

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements. Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners. Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission. Summary: The Inside Sales Representative is responsible for identifying, developing, and expanding relationships with dealers and clients in their assigned area. Handles inbound/outbound sales inquiries, works closely with sales and service teams to identify, and resolve issues quickly, and ensures client growth and retention. Required to meet and exceed assigned quotas and KPI’s. Salary Range: $60,000 to $72,000 USD annually, depending on experience. Primary Responsibilities: - Manage and develop assigned dealer accounts to increase sales of Nice North America products. - Interview potential dealers and seek new dealers that will positively represent Nice and grow sales in the territory. - Conducts daily outbound calls to targeted accounts, introducing our products. - Explain technical, industry and market facts to present Nice products as a competitive solution. - Responsible for building solid relationships with all personnel within a dealer and updating company records to ensure proper communication to all influential parties. - Provide consistent and timely follow up communication and action steps after every call. - Participate in weekly team meetings and events. - Become educated on Nice technology/products and articulate to dealers how these products align to their customer needs. - Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion. - Achieve and constantly exceed KPI’s for self and team (e.g., new customers, attachment sales, product launches, etc.) - Ensures that all customer activities for self and team are entered into the company’s CRM system in a timely and accurate manner. - Responsible for working on assignments that are moderately difficult. - Achieve and consistently exceed monthly/quarterly sales goals. - Perform any other related duties as required or assigned. Qualifications: - High school diploma and/or GED required; college degree preferred. - Minimum of 2–4 years of sales experience in account sales management (dealers, distributors) in the custom installation, electronics, and/or B2B sales industries. - Intermediate to advanced sales reporting utilizing CRM (i.e., Salesforce.com), and MS Office applications required. - Experience with NetSuite or another ERP system preferred. Knowledge, Skills, and Abilities: - Exceptional negotiation, motivational, relationship-building, and client service skills. - Strong time management and prioritization skills. - Energetic, dynamic, enthusiastic personality. - Requires judgement in resolving issues or making recommendations. - Must be organized and detail oriented; able to multi-task and have strong follow-through. - Flexible and adaptable; adjusts to changing priorities in fast-growth, dynamic environment. - Superior communication skills, both oral and written. - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. - Positive attitude, self-motivated and eager to succeed. Physical Requirements: Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions. - Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. - Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard. - Manual dexterity suitable for use of utilizing a computer. - Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting. - Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation. - Ability to sit at a computer for 90% of the time comfortably, with+ or without reasonable accommodation. - Light to moderate lifting. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be comfortable working in an office environment to include moderate noise levels. - The working area is primarily in an open office setting with reasonable lighting and controlled temperatures. ================================================================================================== As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way. Disclaimer: The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business. #LI-Remote