Title: Quality Analyst Location: USA MD Windsor Mill - 2270 Rolling Run Dr (MDS070) Full time Job Description: Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Functional Experts Job Qualifications: Skills: Analytical Thinking, Collaborating, Deliverables Management, Process Development (PD), Quality Management Certifications: None Experience: 3 + years of related experience US Citizenship Required: No Job Description: GDIT'S Federal Health Division is hiring a Quality Analyst to support the Centers for Medicare & Medicaid Services (CMS). You will play a crucial role in supporting state Medicaid agencies’ program integrity efforts. This position is hybrid. The ideal candidate will live within a 60‑mile radius of Windsor Mill, MD and be able to commute to the GDIT office in Windsor Mill regulatory or as needed. HOW YOU WILL MAKE AN IMPACT: - Support the creation and delivery of a wide range of high-quality materials that improve individual learners’ understanding and application of program integrity processes and tools within state Medicaid programs. - Collaborate with client and program leadership to identify and capture quality requirements and develop and maintain the quality management process to meet client and GDIT standards. - Drive overall quality management by closely working with authors, subject matter experts, and peers on using the quality management process in the development and delivery of program output. - Utilize attention to detail, effective time management, interpersonal communications skills, and practical knowledge of technologies, such as Microsoft Office Suite and Adobe Acrobat Pro. WHAT YOU’LL NEED TO SUCCEED (required): Bring your proofreading, editing, and document management expertise, along with a drive for innovation, to GDIT. The Quality Analyst must have: - Bachelor degree (work experience will be considered in lieu of degree) - 3+ years of related quality analyst experience. - State Medicaid agency, Centers for Medicare & Medicaid Services, or healthcare industry experience - Experience proofreading and editing client and public facing communications, such as meeting minutes, presentations, training plans, workbooks, infographics, briefing documents, etc. - Ability to understand client requirements (e.g., learning goals, communications style, communications voice) and ensure all deliverables align with those requirements and are consistent with other program outputs - Experience performing document audits/reviews, including documenting findings, remediation, and dispositioning - Strong writing skills, interpersonal communications skills, and attention to detail TECHNICAL SKILLS REQUIRED: - Intermediate skills with Microsoft Office Suite - Intermediate skills with Adobe Acrobat Pro - Basic skills with SharePoint, including document sharing and version contro - Familiarity with Jira/Confluence - Familiarity with CommonLook Suite is desirable ​WHAT WOUDL BE EVEN BETTER (preferred): - Experience supporting curriculum development or training programs - Experience with Section 508 conformance SKILLS & ATTRIBUTES FOR SUCCESS: - Ability to manage and track numerous, diverse, simultaneous efforts and effectively prioritize workload to ensure timely, accurate completion of all tasks GDIT IS YOUR PLACE AT GDIT, the mission is our purpose, and our people are at the center of everything we do. - Growth: AI-powered career tool that identifies career steps and learning opportunities - Support: An internal mobility team focused on helping you achieve your career goals - Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off - Flexibility: Full-flex work week to own your priorities at work and at home - Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work. The likely salary range for this position is $57,800 - $78,200. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Hybrid Work Location: USA MD Windsor Mill - 2270 Rolling Run Dr (MDS070) Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

• Support day-to-day PMO and program operations for transformation, implementation, or modernization efforts. • Prepare and maintain action logs, RAID logs, decision trackers, milestone trackers, and governance materials. • Coordinate recurring meetings, governance forums, working sessions, and leadership reviews. • Develop status reports, summary memos, meeting notes, dashboards, and executive-ready briefing materials. • Track deliverables, dependencies, and deadlines across workstreams and stakeholders. • Support issue escalation, follow-up, and accountability across internal and client teams. • Maintain organized documentation repositories in tools such as SharePoint, Teams, Smartsheet, or Jira. • Help synthesize complex program activity into concise updates for client and internal leadership.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role: We are seeking for a Junior Operations Analyst – Professional Services to support the operational and analytical needs of our Professional Services organization. This role will report to Senior Operations Analyst and work closely with the Operations Director, Resource Managers, and cross-functional stakeholders to ensure accurate reporting, strong operational hygiene, and efficient execution across forecasting, resource planning, compliance, and month-end activities. This position is ideal for an early-career professional looking to develop skills in services operations, analytics, and global business support within a fast-paced, international environment. What you will be doing: Operations & Business Support - Help document, maintain, and improve operational processes and workflows. - Maintain analytical reports covering services revenue, bookings,utilization and delivery mix (e.g., partner vs. internal consultants). - Support continuous improvement of business reporting processes to align with organizational changes. - Provide regular operational analysis to support business objectives and assist with services team enablement sessions (e.g., compliance processes, global updates, and services attach reporting). - Assist with improvements to operational management systems and tools. - Assist with reviewing and processing backlog, utilization, and forecast data. - PTO coverage for the Sr Ops Analyst Timecard & Utilization Management - Track and follow up on missing timecards for consultants and partners. - Monitor submitted but unapproved timecards and coordinate with Delivery Managers, Project Coordinators, or approvers to ensure timely approval. - Assist Sr Ops Analyst in reviewing Estimated vs. Actuals by comparing planned billable hours against recorded time. - Identify trends or significant variances, summarize findings, and escalate issues where appropriate. - Perform weekly checks to ensure required billable and non-billable hours are submitted (adjusted for public holidays). - Support weekly utilization reviews and reporting. Project & PSA Operations - Review newly created projects to ensure accurate setup, assignment, and data quality (dates, milestones, region, currency, ownership). - Assist with project triage, including assigning projects to the appropriate Delivery Manager or Project Coordinator. - Monitor and report on: - Expired projects - Projects with zero hours logged - Project extensions - Support PSA contact onboarding, record maintenance, and data accuracy. - Verify targets and cost accuracy within PSA systems. Month-End & Billing Support - Assist with pre-month-end and month-end close activities. - Audit non-billable milestones to ensure billable time is not incorrectly logged. - Support reporting of end-of-month (EOM) and end-of-quarter (EOQ) metrics. Assist with setup and monthly review of Services Credits projects. - Review project milestone reports to ensure planned hours are not exceeded. Resource Planning Support - Assist with Resource Planner activities, including creating internal assignments and identifying potential double bookings. - Assist Resource Managers with ad hoc administrative tasks related to the Resource Planner, including maintaining assignments, supporting public holiday planning, and ensuring data accuracy. - Support the creation and upkeep of resource management documentations like RM meeting planner playbooks, and process guides. - Support coordination between Operations and Resource Management teams to align staffing with forecasted demand. What you bring: - Bachelor’s degree in Business, Finance, Operations, Analytics, or a related field. - 3+ years of experience in Revenue Operations, Sales/Services Operations, Strategy, FP&A, Consulting, or similar roles within SaaS or Professional Services. - Proven experience driving operational performance in a regional or international context. - Advanced analytical expertise leveraging SQL for data extraction and transformation, paired with advanced Excel techniques (Power Query, pivot tables, complex formulas, and modeling) to deliver accurate forecasting, utilization analysis, and executive-level reporting. - Excellent stakeholder management and cross-functional collaboration skills - Experience with Tableau or other BI tools. Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. - Competitive pay based on the work you do here and not your previous salary - Health coverage for you and your family in many locations - Ability to craft your calendar with flexible locations and schedules for many roles - Generous number of vacation days each year - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service - Up to 40 hours each year to use toward volunteer projects you love - Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Description Job Description Senior Core Systems Analyst will provide technical and project leadership with a team of core system analysts in configuring and developing solutions within the core financial system to help business lines. The incumbent will work with key business areas through an understanding of system application knowledge and business operational workflows, to maximize the core financial system’s potential and use; all while supporting the Information Technology operations. The incumbent will provide input in the evaluation of new products and services and recommends action in pursuit of improved performance or changes to existing products and/or services to better aid operations, end-users and/or members, as it relates to the core financial application. Under limited supervision, the incumbent will design complex multi-system capabilities to meet the needs of the business, and makes recommendations in areas that require a high level of technical competency. The incumbent must possess excellent diplomacy and communication skills as well as a strong desire to provide excellent customer service. Job Description ESSENTIAL JOB DUTIES • Analyzes, develops, and writes functional specifications for complex application systems supporting Credit Union business processes. Researches and analyzes application systems to develop an understanding of internal and/or external customer business requirements related to the core financial system. • Assists other Core System Analyst team members in the research and development of tactical and strategic system solutions for existing system performance issues as well as applications for new systems. • Performs as a subject matter expert and develops an understanding of internal and/or external customer business requirements as it relates to the core financial system and core ancillary applications. • Collects and/or reviews requirements from business owners and/or Information Technology persons to develop and deliver solutions using core financial applications’ functionality. • Performs maintenance support and report writing to support end-user requests. Develops testing requirements for applications programs and assists in change management controls of the production environment. Investigates, implements, and maintains correction and lead recovery processes and activities for the application or data. • Assists in training, leading, and providing technical guidance to professional and technical staff assigned to core system operations analysts; acts as a lead when assigned by management for peers and/or subordinate core system analyst team members on assigned projects. • Assist in leading the development of procedure and training documentation to support the Core System Operations team to better assist them in executing their day to day operations. Including, working with team members individually and collectively to help obtain any certifications or education requirements. • The incumbent encounters other team members on all levels of the organization during the system requirement, evaluation, and maintenance of software applications and system. The incumbent is a resource to the organization in software problem resolution and must be an effective listener and communicator. The incumbent must set the example for team members in attitude, behavior, and work ethic. • There are periods when extended hours are required to meet deadlines, and when incumbent will be “on call” for system problems encountered at any time; 24 hour per day, 7 day per week. • Performs other duties as assigned. KNOWLEDGE & SKILLS Required: • In-Depth knowledge of the Miser core banking system • Advanced principles and practices of project management and work flow analysis. • In-depth working knowledge of system development life cycle. • A broad range of operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program. • In-depth working knowledge or principles, methods and techniques used in designing, developing, testing and implementing • In-depth working knowledge of software applications development principles, Microsoft operating systems, and Office applications are required. • High level of analytic ability and ability to use independent judgement. • Ability to read, analyze, interpret and apply common software and system development requirements into functional design documents. • Capable of performing application administration to system files, parameter settings, software configuration tables and database edits. 100% Remote Job Type & LocationThis is a Contract position based out of Jacksonville, FL. Pay and BenefitsThe pay range for this position is $50.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 15, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.