Role Description We are seeking for a Junior Operations Analyst – Professional Services to support the operational and analytical needs of our Professional Services organization. This role will report to Senior Operations Analyst and work closely with the Operations Director, Resource Managers, and cross-functional stakeholders to ensure accurate reporting, strong operational hygiene, and efficient execution across forecasting, resource planning, compliance, and month-end activities. This position is ideal for an early-career professional looking to develop skills in services operations, analytics, and global business support within a fast-paced, international environment. What you will be doing: - Operations & Business Support - Help document, maintain, and improve operational processes and workflows. - Maintain analytical reports covering services revenue, bookings, utilization and delivery mix (e.g., partner vs. internal consultants). - Support continuous improvement of business reporting processes to align with organizational changes. - Provide regular operational analysis to support business objectives and assist with services team enablement sessions (e.g., compliance processes, global updates, and services attach reporting). - Assist with improvements to operational management systems and tools. - Assist with reviewing and processing backlog, utilization, and forecast data. - PTO coverage for the Sr Ops Analyst. - Timecard & Utilization Management - Track and follow up on missing timecards for consultants and partners. - Monitor submitted but unapproved timecards and coordinate with Delivery Managers, Project Coordinators, or approvers to ensure timely approval. - Assist Sr Ops Analyst in reviewing Estimated vs. Actuals by comparing planned billable hours against recorded time. - Identify trends or significant variances, summarize findings, and escalate issues where appropriate. - Perform weekly checks to ensure required billable and non-billable hours are submitted (adjusted for public holidays). - Support weekly utilization reviews and reporting. - Project & PSA Operations - Review newly created projects to ensure accurate setup, assignment, and data quality (dates, milestones, region, currency, ownership). - Assist with project triage, including assigning projects to the appropriate Delivery Manager or Project Coordinator. - Monitor and report on: - Expired projects - Projects with zero hours logged - Project extensions - Support PSA contact onboarding, record maintenance, and data accuracy. - Verify targets and cost accuracy within PSA systems. - Month-End & Billing Support - Assist with pre-month-end and month-end close activities. - Audit non-billable milestones to ensure billable time is not incorrectly logged. - Support reporting of end-of-month (EOM) and end-of-quarter (EOQ) metrics. - Assist with setup and monthly review of Services Credits projects. - Review project milestone reports to ensure planned hours are not exceeded. - Resource Planning Support - Assist with Resource Planner activities, including creating internal assignments and identifying potential double bookings. - Assist Resource Managers with ad hoc administrative tasks related to the Resource Planner, including maintaining assignments, supporting public holiday planning, and ensuring data accuracy. - Support the creation and upkeep of resource management documentation like RM meeting planner playbooks, and process guides. - Support coordination between Operations and Resource Management teams to align staffing with forecasted demand. Qualifications - Bachelor’s degree in Business, Finance, Operations, Analytics, or a related field. - 3+ years of experience in Revenue Operations, Sales/Services Operations, Strategy, FP&A, Consulting, or similar roles within SaaS or Professional Services. - Proven experience driving operational performance in a regional or international context. - Advanced analytical expertise leveraging SQL for data extraction and transformation, paired with advanced Excel techniques (Power Query, pivot tables, complex formulas, and modeling) to deliver accurate forecasting, utilization analysis, and executive-level reporting. - Excellent stakeholder management and cross-functional collaboration skills. - Experience with Tableau or other BI tools. Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with a minimum of 16 weeks of parental leave.

DevOps Engineer (Operations) Employment type: Ongoing Grade: Clerk Grade 7/8 salary range $113,574 - $125,720 + super Location: Sydney with weekly office attendance and hybrid working Job Description: About the Role The DevOps Engineer is part of the Development Operations team within the broader Platform, Development and Operations function. This role blends platform engineering, DevOps practices, and operational support, with a strong focus on Azure-based infrastructure, automation, and data platforms. You will contribute to the design, automation, support, and continuous improvement of cloud-native services while also playing a key role in operational support, ticket investigation, and platform reliability. This is an ideal opportunity for someone who is developing toward a DevOps Engineer level, with hands-on exposure to both engineering and production operations in a real-world environment. Key Responsibilities Operational Support, Ticketing & Investigation - Investigate, troubleshoot, and resolve Level 1-3 support tickets across: Azure platform services Data tools (ADF, Snowflake, Power BI, Tableau) - Perform incident management, root cause analysis, and system debugging - Support ticket-driven work across both platform and data environments - Contribute to improving operational processes and response times DevOps, Automation & CI/CD - Build, maintain, and enhance CI/CD pipelines using Azure DevOps and YAML pipelines - Automate infrastructure provisioning, deployments, and operational processes - Contribute to automation initiatives that improve platform efficiency and reduce manual work - Support and evolve DevOps best practices across the team Data Platforms & Workflows - Support and maintain data platforms and workflows - Assist with data pipeline reliability and performance - Work across data and platform boundaries to ensure end-to-end service delivery Monitoring, Maintenance & Reliability - Monitor system performance, availability, and security - Support patching, upgrades, and platform maintenance - Contribute to logging, monitoring, and alerting improvements - Maintain configuration records and documentation (e.g., CMDB) Collaboration & Technical Contribution - Work closely with teams across platform, development, and operations - Participate in agile delivery and contribute to shared outcomes - Provide support and guidance to junior team members where appropriate - Collaborate on cross-functional platform enhancements and projects About You You are a technically capable and motivated DevOps or Platform Engineer with a strong interest in cloud automation, infrastructure, and operational excellence. You are comfortable working across both engineering and support contexts, and you enjoy solving real world platform and data challenges. Essential Skills & Experience - Experience in DevOps, Platform Engineering, or Cloud Engineering roles - Strong exposure to Azure (preferred) or AWS/GCP - Experience with: CI/CD pipelines (Azure DevOps, YAML pipelines) Infrastructure as Code (IaC) (Bicep, Terraform, ARM) - Experience handling ticket-based operational support and investigation - Strong troubleshooting and problem-solving skills - Knowledge of cloud networking concepts (VNets, subnets, DNS, security groups) - Experience with scripting (PowerShell, Python, Bash) - Familiarity with version control systems (Git) - Strong communication and collaboration skills Nice to have - Experience with: Azure Data Factory (ADF), Snowflake, Power BI, Tableau Web applications and APIs Containerization (Docker, Kubernetes) - Exposure to: Cloud security practices Monitoring and logging tools - Software engineering experience (e.g., React, Express, TypeScript) - Experience supporting data workflows and analytics platforms Why Join Us? - Be part of a high-performing, supportive engineering team that values collaboration and knowledge sharing. - Work on interesting, technically challenging projects that genuinely matter. - Access ongoing learning and development opportunities, including exposure to cloud, DevOps, and emerging AI technologies. - Enjoy a flexible hybrid working environment with one day per week in the office. - Receive a competitive salary and superannuation package aligned to Clerk Grade 9/10. What We Need From You To apply, please attach your resume (max 5 pages) and cover letter (max 2 pages). In your cover letter, please share your motivation for applying and your relevant skills. Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation

• Design and build secure, scalable Azure infrastructure from first principles for a production-grade distributed system • Develop and own Terraform-based infrastructure as code, enabling repeatable and automated deployments • Translate product and customer requirements into technical architecture and execution plans • Build and enhance platform services, APIs, and integrations that extend HashSphere capabilities • Partner across engineering, security, and product teams to deliver enterprise-ready infrastructure solutions • Contribute to operational excellence, including reliability, observability, and incident response • Support customer deployments and production environments through Tier 2 infrastructure support

• Design and build complex, mission-critical cloud architectures, ensuring security and cost optimization. • Develop and implement custom monitoring and observability solutions, including creating dashboards in DataDog. • Provide training, mentoring, and promote SRE best practices to raise the maturity of the technical community. • Participate in discussions and define standards for Infrastructure as Code (IaC), continuous integration, and automation via GitOps. • Collaborate on the continuous improvement of the development platform, offering technical feedback and suggestions for enhancement. • Serve as a technical reference, supporting squads in resolving complex cloud infrastructure and observability issues.