• Manage SLAs that require sub-hour attention and respond to incidents on a daily basis • React, resolve, and escalate incidents as necessary, collaborating with the technical and business teams. • Build and implement incident processes to ensure the organization's ability to operate our connection at scale, working alongside the business and technology teams. • Take ownership, plan, and execute both planned and on-demand maintenance of our systems, collaborating with impacted and dependent technology and business teams. • Continuously improve our product, including observability and integration with internal services and processes.

• Maintain and enhance our cloud-based infrastructure • Spearhead our ISO 27001 effort and maintain compliance with corporate security requirements • Work in a small yet highly effective and efficient specialised team • Maintain and operate the software build server and continuous integration pipelines for cross-platform desktop and HPC applications • Manage release processes and versioned software distribution • Support and maintain license control systems and related backend services • Manage and configure AWS services, including: EC2, RDS, S3, ECR, IAM, WAF, CloudFront, Identity, CloudTrail, Security Lake • Ensure security, scalability, and reliability of cloud infrastructure • Support operational tooling across AWS and other cloud providers • Administrator for a diverse set of services (Office, AWS, Github, Mailchimp, etc)

• Continuously improve the reliability and performance of ClickHouse core. • Improve and create metrics and alerts for ClickHouse to be able to identify and prevent problems in production before they affect customers. • Dig deeper into the most common problems encountered by customers in Clickhouse Core to identify the root cause of problems and submit bug fixes, issue reports and suggest improvements. • Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages including working with support and Cloud teams to communicate to the impacted customers. • Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities. • Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize customer impact.

• Continuously improve the reliability and performance of ClickHouse core. • Improve and create metrics and alerts for ClickHouse to be able to identify and prevent problems in production before they affect customers. • Dig deeper into the most common problems encountered by customers in Clickhouse Core to identify the root cause of problems and submit bug fixes, issue reports and suggest improvements. • Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages including working with support and Cloud teams to communicate to the impacted customers. • Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities. • Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize customer impact.