• Configure and implement support products i.e. Digital, Onboard and Lend • Document client and internal discussions and decisions. • Conduct client meetings and provide consultation to the client during the conversion and implementation process. • Demonstrated ability to lead, mentor, and develop high-performing teams • Provide conversion and implementation support to both internal and external clients utilizing phone, email, and other communication methods as applicable. • Familiarity with emerging AI tools and technologies to enhance productivity, streamline workflows, and support client implementations. • Support ongoing client operational issues by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action. • Communicate progress and any potential problems to management for awareness and/or resolution. • Review Product Release documentation to understand necessary configurations needed to test new features and functionality • Test new features and functionality • Develop and maintain procedures that are essential to client implementations • Engage with clients and evaluate readiness for conversion. • Be responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces. • Analyze and conduct root/cause analysis on incidents during the implementation process. • Develop and maintain the tools used to ensure the efficiency and effectiveness of the conversion and implementation process. • Maintain flexibility in schedule to allow for occasional travel. • Perform all other related duties as required or assigned.

• Play a crucial role in managing the billing operations and provider credentialing processes within the centralized billing office • Responsible for overseeing billing staff, ensuring accurate and timely submission of claims • Manage credentialing for healthcare providers • Maintain compliance with regulatory requirements

• Direct clinical care: 21 hours expected delivered (23 hours available to book patients) to allow time to interview, hire, and then train/manage PHMNPs • With each new direct report, clinical time would reduce by 1 hour • Manage Direct Reports - up to 5+ PMHNPs (number subject to change) to improve Psychiatry’s capacity for patient care - 1 hour / week / direct report made available to meet with / review Impact Markers of direct reports • Administration: attend weekly meetings: Psychiatry Leadership Meeting (60-75 minutes), Treatment Team (1 hour), several regular inter-departmental meetings (~60 minutes per week), and initiate/oversee Policies and Procedures for PHMNPs

• Identify, develop and secure new business opportunities in the DACHIT region (focus on Germany & Austria) • Proactively acquire customers and build a strong pipeline in the OOH/foodservice sector • Develop a deep understanding of the market, channels and customer needs • Work closely with Sales, Marketing, R&D and Production to develop tailored, customer-focused solutions • Derive innovative concepts and go-to-market strategies from market and customer insights • Challenge existing approaches and contribute “out-of-the-box” ideas for business development • Represent Flora Professional at client meetings, presentations and industry events • Independently manage projects with a high level of organization