Director, Head of Editorial & Thought Leadership - Marketing, Communications, and Brand - San Francisco - Remote - JB0072093 Job Description As Director, Head of Editorial & Thought Leadership, you will own the strategic direction, editorial voice, and quality of ServiceNow’s global thought leadership – the steward responsible for shaping how ServiceNow shows up in the world — what we say, how we say it, and why it matters. You will drive our editorial strategy, leveraging business, industry and cultural insights to develop a content roadmap that powers a new audience-first thought leadership experience, ensuring our content reflects what the market cares about, not just what the company wants to promote. You will oversee an editorial team of writers and editors while acting as the final editorial steward and strategic lead. This role partners in lockstep our digital experience lead to translate audience insights into compelling, relevant, high-impact content. You will also work closely with operations, integrated marketing, and event teams to ensure thought leadership supports our key business priorities without compromising editorial integrity. This is an outside-in leadership role for a seasoned editorial strategist who understands technology, AI, and the modern media landscape and can bring fresh thinking, cultural awareness, and sharp editorial judgment to everything we publish. Editorial Strategy & Vision - Lead global thought leadership editorial strategy across company, industry, and cultural narratives - Establish editorial voice and content plan positioning ServiceNow as a trusted authority in technology and AI - Align editorial strategy with marketing, events, and brand priorities while maintaining audience focus Audience-First Content Leadership - Serve as gatekeeper for all thought leadership content, ensuring it's audience-driven, insight-led, and strategically aligned - Advise senior stakeholders with guidance, feedback, and principled pushback when needed - Translate trends, news, and cultural shifts into timely, differentiated editorial ideas - Surface fresh perspectives and original insights beyond standard executive messaging Strategic Optimization - Partner with digital experience lead to design content using performance data and audience insights - Collaborate with operations, campaign, and events teams on integrated initiatives while maintaining editorial rigor Team Leadership & Editorial Excellence - Lead and develop team of writers, editors, and copy editors - Set quality standards, workflows, and review processes ensuring consistency and credibility - Coach team on storytelling, clarity, voice, and journalistic best practices Multi-Format Storytelling - Own written editorial and partner with producers/creative leads on video, audio, and multimedia - Determine optimal format for each story (article, podcast, video, interactive) and guide execution Qualifications Core Competencies · Editorial & Thought Leadership Expertise o Deep experience building and running thought leadership platforms, editorial brands, or media-style content engines within technology or adjacent industries. · Strategic Stewardship o Ability to balance business needs with audience trust, maintaining an audience-first editorial bar even in high-pressure stakeholder environments. · Tech & AI Fluency o Strong understanding of enterprise technology, AI, and the evolving digital landscape, with the ability to translate complex topics into compelling narratives. · Outside-In Perspective o A newsroom-level awareness of global news, culture, and trends, with a track record of turning those insights into differentiated editorial direction. · Leadership & Influence o Proven ability to lead senior-level conversations, manage stakeholders, and build trust across marketing, product, communications, and executive teams. · Multimedia Mindset o Comfortable thinking beyond written content, collaborating with producers and creatives to bring stories to life across formats. The ideal candidate should have: - 15+ years of experience in editorial leadership, journalism, thought leadership, or content strategy within technology, media, or a related industry. - Demonstrated experience leading editorial teams and setting strategy at a director level or above. - Strong background in technology, SaaS, AI, or enterprise software, with the ability to quickly grasp product and platform nuances. - A proven track record of building high-impact thought leadership that drives audience engagement and business relevance. - Exceptional writing, editing, and storytelling skills. - Experience working with cross-functional partners including UX, design, marketing operations, and executive leadership. - Bachelor’s degree in journalism, communications, marketing, or a related field; advanced degree preferred. For positions in this location, we offer a base pay of $180,200 - $281,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

• Define and drive the end-to-end networking strategy for AI inference data centers, including fabric design, topology, and technology selection • Architect high-performance, low-latency, and scalable network fabrics optimized for AI inference workloads (Ethernet, RDMA/RoCE, and emerging interconnects) • Evaluate and incorporate next-generation technologies (e.g., 400G/800G+, SmartNICs/DPUs, CXL, SONiC, Ultra Ethernet) into future-ready designs • Develop reference architectures, validated designs, and best practices for large-scale AI clusters and inference environments • Partner with engineering, product management, and infrastructure teams to align roadmap with business and customer needs • Influence industry direction through standards bodies, ecosystem partnerships, and technology evaluations • Serve as a trusted advisor and technical leader to customers designing and deploying AI inference infrastructure • Lead solution design, requirements gathering, and architecture reviews for enterprise and hyperscale customers • Present technical strategies and architectures to executive and technical stakeholders • Translate complex networking and AI infrastructure concepts into clear business value and deployment guidance • Support go-to-market efforts through customer engagements, workshops, and field enablement • Drive adoption by helping customers bridge the gap between early-stage innovation and production deployment.

Director, Market Access, Partnerships & Trade Remote locations Remote - Canada Remote British Columbia time type Full time The Director, Market Access, Partnerships and Trade is a senior strategic leader responsible for driving patient access, revenue growth, and sustainable partnerships across public and private payers, trade channels, and external partners. This role integrates market access strategy, trade and distribution leadership, and strategic partnerships to ensure optimal access, efficient distribution, and long-term business growth. The Director serves as a key member of the Canadian leadership team, working cross functionally with Commercial, Finance, Medical, Legal, Policy, and Global teams, while representing the organization externally with payers, policymakers, wholesalers, distributors, and strategic partners. Where you come in: - Lead and execute a comprehensive market access strategy across public and private payers, defining optimal pricing, reimbursement and funding pathways. - Anticipate and influence changes in reimbursement, HTA processes, and healthcare policy to protect and expand access. - Develop value propositions, economic models, and access tools demonstrating clinical, economic, and system level value. - Drive trade and distribution strategy across wholesalers and retail partners. Negotiate and manage Distribution Services Agreements and other trade contracts, ensuring compliance and value delivery. - Identify, evaluate, and execute strategic partnerships that expand access, generate new patients, and drive growth. - Partner with Finance on pricing, forecasting, scenario planning, and net revenue performance analysis. Own partnership deals from concept through execution, including financial modeling and ROI analysis - Lead and develop a high performing team while driving alignment across Commercial, Medical, Legal, and Finance. - Build and maintain senior level relationships with key Finance, Pricing, Market Access, Strategic Partnerships and Trade Stakeholders, including leading quarterly business reviews. - As a member of the Canadian Lead Team, support affiliate imperatives related to strategy planning, leading enterprise priorities, and delivering sustainable commercial and organizational results. What makes you successful: - Deep understanding of public and private payer environments, reimbursement pathways, and distribution models. - Proven success negotiating complex commercial access, trade, and partnership agreements. - Strong strategic and financial acumen, including pricing, forecasting, and scenario planning. - Experience engaging with policymakers, payers, and external stakeholders to influence access and funding outcomes. - Ability to translate access, trade, and partnership insights into clear business impact. - Demonstrated leadership in highly matrixed organizations with strong cross functional collaboration skills. - Track record of building, mentoring, and leading high performing teams. What you’ll get: - A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. - A full and comprehensive benefits program. - Growth opportunities on a global scale. - Access to career development through in-house learning programs and/or qualified tuition reimbursement. - An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: - 5-15% Experience and Education Requirements: - Typically requires a Bachelor’s degree with 15+ years of industry experience - 9+ years of successful management experience in relevant industry Salary $147,200.00 - $245,300.00 Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.

Create and maintain internal documentation, playbooks, and reference materials for regulatory topics. Present regulatory impacts, options, and recommendations to product leadership and stakeholders.