• Analyzing science, engineering, business, and other data processing problems to implement and improve computer systems • Operation analysis and analyzing data found in Service Now incident tickets and issues with Case Management Systems. • Analyzing user requirements, procedures, and problems to automate or improve existing systems • Reviewing computer system capabilities, workflow, and scheduling limitations • Supporting data calls for the clients which could include budget support. • Analyzing Confluence and Jira to determine if fixes have already been developed for Case Management system issues. • Working with a team and collaborating on their daily duties, optimizing operational processes and procedures to achieve maximum efficiency, and ensuring deliverables are met early or on time, per customer requirements. • Supporting the operations management with the operations team, and liaising with clients to ensure we are meeting their requirements. • Commit to improving customer experiences and able to ensure operational efficiency. • Supporting day-to-day tasks for maximum efficiency while maintaining quality standards. • Assist with the implementation of new processes and procedures as well as identify ways to improve customer experiences • Interacting with customers and business, answering questions, and resolving issues • Track and report on operational performance as well as maintain standard operating procedures (SOP) documents • Create and maintain various reports, utilizing various software, MS Office, etc.

• Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support • Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product • Capture therapy support needs and provide valuable feedback to the product management and development teams • Collaborate with clinicians and functional organizations to recommend content for training courses and materials • Maintain existing relationships with patients, as well as our clinical and business partners • Accurately input and manage customer interactions in Salesforce to ensure accurate and up-to-date data capture for client relationship management

BizCover who? You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of tomorrow - #killingit So what? We are looking for a Customer Care Specialist to join our team. As a Customer Care Consultant at BizCover, you will be part of an online business insurance service that simplifies comparing and buying business insurance from leading insurers. Our founders were passionate about providing small businesses with fair insurance coverage, breaking down barriers to obtaining the right insurance in an industry dominated by big players. As a Customer Care Consultant, you will be responsible for ensuring every customer has an exceptional experience when dealing with the company. You'll work closely with customers, acting as their point of contact, providing product support, and addressing any concerns that may arise. The ideal candidate will have excellent communication and problem-solving skills, a passion for technology, and a desire to help customers. Responsibilities - Respond to customer inquiries via email, phone, and chat. - Work closely with customers to understand their needs and provide tailored advice. - Troubleshoot technical issues to help customers make the most of our platform. - Keep up-to-date with insurance industry knowledge to provide the best possible recommendations. - Maintain accurate records of customer interactions and provide feedback to management. - Identify areas for improvement in our processes and suggest creative solutions. - Follow up with customers to ensure their issues have been resolved.

Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families Who Thrives in This Role? You’ll love this job if you’re: - 🗣️ An advocate – You care deeply about the customer experience and stop at nothing to deliver value. - 🧠 A creative problem solver – You can think outside the box and find the best solution using available tools. - ✍️ A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. - 🤝 A helper – You’re patient and understanding, committed to creating positive interactions. - 📋 An organized multitasker – You juggle tasks with ease and maintain high productivity. - 👥 A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. What You’ll Do: - Serve as the first point of contact for customer support (primarily via email, phone, and live chat). - Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey. - Update and maintain accurate support documentation and FAQs. - Collect and route customer feedback for internal improvement. - Demonstrate perseverance and empathy in resolving client concerns. - Learn continuously and share your knowledge with teammates. What We’re Looking For: - Excellent written and verbal communication skills. - Commitment to working hard to grow. - A customer-first mindset with a strong desire to assist others. - Previous customer service or soft sales experience is a plus. - Comfort with live chat, email communication, and CRM platforms. - Ability to learn quickly, stay organized, and handle multiple priorities. - A positive attitude and a growth mindset – we value coach ability over perfection! 🎯 Don’t meet every qualification? Tell us in your application how your unique skills make you a great fit. What We Offer: - 💵 Weekly pay plus performance-based bonuses - 🩺 Health, life, and retirement benefits - 🚀 Merit-based promotions and opportunities for advancement into leadership roles - 🤝 A supportive, team-oriented culture that values your growth Ready to make a real impact while building a long-term career? Apply today to join a team that values passion, purpose, and people. Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities Cary NC 27513.