About Vialto Partners Vialto Partners is a dynamic, global organization focused on transforming the global mobility ecosystem to support multinational companies and their globally mobile workforce. With over 7,500 employees in 50+ countries, we are building a culture where innovation, diversity, and wellbeing are at the heart of everything we do. As part of our Global People Team, we are seeking an experienced APAC Regional Benefits Leader to provide regional ownership, strategic leadership, and governance across one of Vialto’s most complex and fast-growing regions. Position Overview The APAC Regional Benefits Leader is the senior regional owner responsible for the strategy, design, governance, and delivery of employee benefits and wellbeing programs across APAC (approximately 13 countries). This role goes beyond program administration. The Senior Manager will: - Act as the primary decision-maker for APAC benefits, - Serve as a strategic partner to HR, Finance, Legal, and external advisors, and - Provide direction to vendors and internal teams to ensure market competitiveness, regulatory compliance, cost discipline, and a consistent employee experience. The role is critical in reducing escalation to HQ, guiding the broker and other vendors effectively, and enabling APAC leadership through data-driven insights and recommendations. Key Responsibilities Regional Benefits Strategy & Governance - Own and drive the APAC regional benefits strategy, aligned with Vialto’s global Total Rewards philosophy. - Translate global principles into regionally appropriate, market-competitive solutions. - Identify gaps, risks, and opportunities across APAC and proactively recommend solutions. - Serve as the regional authority for benefits-related decisions, minimizing ad hoc escalation. Program Design, Optimization & Market Alignment - Lead the design and continuous optimization of benefits programs including health & wellbeing, retirement, life, disability, statutory leave, and region-specific benefits. - Conduct and interpret market benchmarking to ensure competitiveness across APAC markets. - Balance employee experience, compliance, and cost considerations when recommending changes. Vendor & Financial Management - Act as the senior point of contact for brokers, insurers, TPAs, and consultants across APAC. - Lead or support RFPs, renewals, contract negotiations, and performance management. - Partner closely with Finance to: - manage regional benefits budgets, - assess cost drivers, and - support forecasting and financial governance. Compliance, Risk & Regulatory Leadership - Ensure compliance with complex APAC statutory and regulatory requirements (e.g., CPF, EPF, superannuation, mandatory insurance and leave frameworks). - Monitor evolving legislation and assess impacts proactively. - Partner with Legal and Compliance teams to ensure audit readiness and risk mitigation. Stakeholder Partnership & Communication - Act as a trusted advisor to APAC HRBPs and regional leaders. - Lead regional communications related to benefits changes, open enrollment, and employee education. - Provide guidance and training to HR and Tier 1 support teams to improve first-contact resolution and reduce escalations. Data, Insights & Executive Reporting - Analyze utilization, cost, and employee sentiment data to inform recommendations. - Develop clear, executive-ready insights for Global Benefits leadership and APAC stakeholders. - Support enterprise initiatives such as PwC vs. Vialto benefits comparisons, M&A integrations, and global harmonization efforts. Global Collaboration & Enterprise Initiatives - Collaborate with Benefits leaders in EMEA and the Americas to align global programs and share best practices. - Contribute to global wellbeing initiatives, technology enhancements (e.g., Workday), and operating model improvements. - Serve as a thought partner on emerging benefits trends and innovation. Qualifications Education - Bachelor’s degree in Human Resources, Business Administration, or related field required. - CEBS, IFEBP Global Certification, or equivalent professional certification strongly preferred. Experience - 10–12+ years of progressive experience in employee benefits within a multinational, matrixed organization. - Demonstrated regional ownership of benefits across multiple APAC countries. - Proven experience influencing senior stakeholders and operating with limited supervision. - Strong track record of vendor governance, compliance management, and strategic program design. Skills & Competencies - Strategic, systems-level thinker with strong judgment and decision-making capability. - Ability to operate independently as a regional owner while aligning to global strategy. - Strong executive communication and stakeholder management skills. - Financial acumen with ability to assess trade-offs and cost implications. - High resilience, professionalism, and accountability in a fast-paced environment. - Multi-lingual capability (e.g., Mandarin, Hindi, Japanese, or other APAC languages) is a strong plus. Additional Information: Location: Malaysia (preferred) or India Employment Type: Full Time Work Arrangement: Remote We are an equal opportunity employer that does not discriminate based on any legally protected status. Please note, AI is used as part of the application process.

This is a full time remote job Job Description Job Summary You will be responsible for providing helpdesk support for business users and be the single point of contact between the technical support teams and the customers. You will ensure proper and timebound closure of issues and service requests through troubleshooting and escalations. Reporting Structure • This job reports to Team Lead – Customer Support. Job Objectives •Enhance and improve customer experience by effectively and timely resolving customer complaints and queries, understanding the customers' needs and providing appropriate solutions to ensure customer satisfaction. •Troubleshoot technical problems faced by business users and escalate complex issues to the technical support teams for resolution. •Effectively communicate customer concerns, requirements, and feedback to the support teams. Job Responsibilities Customer & Technical Support •Provide round-the-clock communication and support to customers through various channels: Phone Call, Email, Chat, WhatsApp, Monitoring alerts. •Respond to customer issues / queries efficiently & accurately and accordingly close service requests with first line support or escalate to concerned team depending on the service request/issue. •Perform remote troubleshooting as a first level through diagnostic techniques. •Provide accurate information on IT products and services. Issues Monitoring •Track and follow up with technical teams till the issue is resolved and service request is closed. •Handle communication with stakeholders and provide regular updates for reported issues. •Manage Incidents, Problems, Change and Service Requests. •Share any feedback or suggestions from the customers with the appropriate internal team. •Monitor the alerts raised by Monitoring tool and escalate to next level for recovery. •Monitor adherence to the service level agreements and take appropriate measures if there is a delay in meeting the SLA timelines. Documentation & Reports •Prepare reports – monthly reports, incident reports and custom reports and ad hoc reports by collecting data from system and share it with the Team Lead/Management. •Create and log issues and their resolution in the centralized Customer Service Portal. •Categorize reported issues with correct impact and urgency as per best ITIL practices. Job Requirements Educational Qualification •Bachelor's Degree in Information Systems / Computer Science / Programming Diploma or related majors. Licenses & Certifications •Knowledge of ITIL methodologies (ITIL Foundation level) preferred. Previous Work Experience •Fresh Graduate/ 0 to 3 years of experience in customer service. •Prior experience in IT Service Management Ticketing tools and process is preferable. Work Requirement Should have the flexibility to work in shift system (Weekends / holidays) as per shift roster and provide 24X7 availability and cover for team members to fill support gaps. Skills and Abilities •Customer-oriented, with ability to manage difficult customers. •Have a positive, empathetic and professional attitude toward customers. •Efficient, enthusiastic and detail oriented with problem solving ability. •Ability to build strong working relationship with clients and internal team members. •Ability to set reasonable and attainable deadlines for resolution and follow up and ensure closure. •Good understanding of computer systems, mobile devices and other technology products.

Req ID: 366611 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SCA Helpdesk I to join our team in Arlington (REMOTE), Virginia (US-VA), United States (US). Job Summary: The Customer Support Representative provides 24/7/365 customer-centered IT support as the first point of contact for all user issues. Using ITIL-based service management processes, they log, classify, and resolve incidents and service requests, including processing move, add, change, and delete account requests. Proactively monitors incidents nearing SLA thresholds, escalating as needed to ensure accountability and timely closure. They identify trends and recurring issues, recommending process, tool, or knowledge base improvements to elevate service quality and reduce incident volumes. This role is critical to delivering reliable and responsive IT support that enhances productivity and minimizes downtime. Job Duties: - In-depth knowledge of IT service desk operations - Expertise in ticket resolution and escalation - Strong customer service and communication skills - Ability to identify and resolve recurring issues - Analytical skills - Omnichannel Support Basic Qualifications: - Minimum 1 years performing IT customer support role/responsibilities - Ability to obtain a Public Trust clearance Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $38,900 - $73,097. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

• Define and govern enterprise-wide architecture strategy • Establish patterns and standards for data flows • Translate strategies and OKRs into architecture roadmaps • Mentor and influence architects and engineers • Monitor technology and industry trends