• Manage routine client configurations and non-complex updates. • Support onboarding and integration for new clients. • Collaborate with internal teams to ensure configuration changes align with workflow requirements. • Reduces configuration errors and minimizes rework. • Maintains system reliability through standardized procedures. • Define and execute configuration specifications for new and existing customers. • Collaborate with Sales, Client Success, and Implementation teams to ensure a streamlined onboarding process. • Help create, document, and maintain configuration processes and templates. • Communicate key insights and findings to Operations, Product, and Client Success teams. • Work with Client Success and Support teams to effectively communicate any configuration updates. • Participate in meetings regularly with managers and cross-functional teams to assess issues and identify improvements. • Troubleshoot and resolve configuration issues. • Provide technical support to clients and internal teams for configuration-related issues or challenges. • Provide regular reports on configuration progress, issues, and resolutions to management and Client Success team. • Identify and implement improvements to configurations to enhance efficiency and reduce errors. • Collaborate with Product team to suggest enhancements or new features based on configuration challenges. • Configuration Success Rate – The percentage of configurations that are successfully deployed and meet client expectations on the first attempt. • Support Response Time – Average time taken to respond and resolve configuration-related support requests. • Customer Satisfaction – Satisfaction ratings from clients regarding the quality and timeliness of configuration updates. • Documentation Quality – Percentage of configurations documented fully and kept up to date.

• Garantir o atendimento as necessidades sistêmicas do cliente • Entendimento do processo e negócio do cliente • Detalhamento dos requisitos dentro do prazo, escopo e custo previstos em negociação comercial

• Support audit and assurance teams in performing ISO 27001 certification assessments and related information security audits. • Assist in audit planning, evidence review, report preparation, and overall quality assurance. • Communicate effectively with stakeholders at all organizational levels.

• Support the audit and assurance teams in performing ISO 27001 certification assessments • Assist in audit planning, evidence review, report preparation, and overall quality assurance. • Handle client ingestion and onboarding activities. • Support evidence classification, review, and sampling activities.