• Lead solution discovery and technical design across multiple Salesforce clouds and implementations • Translate complex business requirements into scalable, maintainable Salesforce solutions • Guide discovery, lead design sessions, and facilitate stakeholder alignment through successful completion of projects • Oversee and participate in build work and quality assurance • Work as part of a project team alongside both internal and external clients • Mentor internal team members and contribute to the technical standards and best practices

• Support the Enterprise Greenfield Sales team with opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a presales capacity. • Develop deep expertise in New Relic products and services to provide customer-specific value propositions highlighting the benefits and differentiators of our products. • Identify and resolve critical business/technical issues. • Take technical ownership of the entire sales cycle and drive it to a successful close.

• Ensures the highest quality solution designs and implementation. • Lead Project solution design through implementations, overseeing critical milestones. • Complete RFP responses. • Work with the sales team to drive sales cycles to completion. • Promptly communicate, engage, and act to remedy client satisfaction issues. • Lead design meetings with clients to identify their business process requirements and technical needs. • Architect complex and large-scale solutions, including creating detailed architectural diagrams and specifications.

The job profile for this position is Claims Senior Supervisor, which is a Band 3 Management Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Position Summary The Claims Operations Senior Supervisor leads a high-performing team of claims processors to deliver accurate, timely, and compliant work. This role manages daily operations, coaches performance, and drives continuous improvement while meeting business and client goals. Key Responsibilities - Lead daily operations for a claims processing team of 17–20+ employees. - Set clear expectations and translate business goals into team actions. - Coach, develop, and motivate employees with a strong focus on quality, accuracy, and productivity. - Use eMOS tools and KPI dashboards to track results, identify gaps, and improve performance. - Partner with capacity planning, resource management, and other stakeholders to meet service, financial, and client commitments. - Lead change efforts by improving workflows and removing operational barriers. - Ensure compliance with company policies, procedures, and regulatory requirements. - Partner with HR on staffing, performance management, employee development, and engagement. - Promote an inclusive, collaborative, and respectful team culture. - Communicate clearly and effectively in a virtual environment. Qualifications - High School Diploma or GED required; Bachelor’s degree preferred. - 2+ years of experience managing employees in Claims Operations preferred. - Experience managing Supplemental Health Solutions claims and working with capacity planning preferred. - Experience using eMOS or metric-driven performance management tools preferred. - Proven ability to lead teams to meet or exceed quality and productivity goals. - Strong coaching, communication, and problem-solving skills. - Ability to manage change, improve processes, and drive results. - Strong organization, time management, and customer focus. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 67,900 - 113,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.