The Senior Representative plays a critical role within the Resource Management Group (RMG), supporting Client Implementation by overseeing administrative inventory management and workflow distribution. This role ensures inventory is accurately tracked and progresses through the upfront implementation process, supporting operational efficiency and the achievement of key performance metrics across Implementation teams. The RMG team oversees inventory management within Client Implementation, ensuring inventory is moving through the process, removing barriers while supporting business priorities and operational goals. RESPONSIBILITIES - Monitor Global Service Partner (GSP) inventory status to ensure timely progression and resolution. - Proactively follow up on aged and pended inventory to drive prompt outcomes - Serve as the primary point of contact for inventory-related escalations, ensuring issues are addressed efficiently and appropriately. - Compile, analyze, and distribute inventory reporting to Implementation Market Leads to support visibility, decision-making, and performance tracking. - Serve as a backup escalation contact for matrix partners as needed. - Understand and support inventory reduction plans and initiatives. - Support the team in meeting or exceeding Access to Care (ATC) goals. - Facilitate daily inventory calls with Global Service Partners (GSP) - Identify process improvement opportunities and collaborate with peers, leaders, and business partners to implement sustainable solutions. QUALIFICATIONS - High School Diploma or GED required. - 2 years of minimum experience supporting customer service operations - Strong attention to detail - Proven ability to prioritize work and meet deliverables. - Demonstrated ability to find issues and drive them to resolution. - Strong interpersonal and relationship-building skills - Minimum of two years’ experience working with multiple software and system-based applications, including databases and spreadsheets (e.g., Word, Excel, PowerPoint, tracking systems) preferred. - Strong verbal and written communication skills, with the ability to interact effectively across all levels of the organization, as with our global service partners. - Ability to manage multiple, competing priorities, work independently and proactively, and manage expectations to achieve mutually acceptable solutions. - Willingness and ability to adapt in a fast-paced, changing environment. - Demonstrated experience with Vista and Facets and/or Non Facets Implementation processes strongly preferred. WORK ENVIRONMENT Work at Home Schedule: Normal business hours with flexibility to support overtime during peak periods. KEY COMPETENCIES - Decision Quality - Business Insight - Directs Work - Plans and Aligns - Communicates Effectively - Balances Stakeholders If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 20 - 31 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

About the Role The Cyber Technology Specialist Supervisor leads a technical team focused on the Proof of Value (POV) process. You will lead a team of Cyber Technology Specialists (individual contributors) who oversee the QA of customer facing content in their portals, ensuring every deliverable meets the highest quality standards. This is a people‑manager role responsible for the performance, development, and day‑to‑day operations of a team of Cyber Technology Specialists (CTS). This role ensures the team consistently delivers high quality technical and customer outcomes by: - Owning team level metrics, SLAs, and quality standards - Providing coaching, feedback, and career development - Driving process, tooling, and documentation improvements - Coordinating cross functional work with Product, Engineering, Threat Intel, and GTM teams The Supervisor is accountable for how the team operates and performs, not for doing the majority of front line case work themselves. This role requires a self starter who can drive projects forward while working collaboratively with cross functional teams to achieve collective success. What you will do 1. Team Performance & Operations - Own team level KPIs and SLAs (e.g., queue health, turnaround time, quality scores) for the CTS team - Monitor workload distribution across team members: - Ensure work is balanced and sustainable - Proactively adjust staffing/assignments based on volume, complexity, and priority - Run a predictable operating cadence: - Weekly standups / team meetings focused on priorities, blockers, and metrics - Regular review of queue health dashboards and backlog - Ensure clear ownership for each workflow within the team - Escalate capacity and prioritization issues: - Call out when volumes, complexity, or cross‑team requests exceed realistic capacity - Partner with leadership on trade offs, headcount, or scope changes 2. People Management & Development - Provide day‑to‑day people leadership for Cyber Technology Specialists: - Set clear expectations, goals, and responsibilities - Hold 1:1s that focus on performance, development, and well being - Drive performance management: - Deliver timely, specific feedback—both positive and constructive - Identify performance gaps; create improvement plans and coaching plans when needed - Recognize and reward strong performance and ownership - Create and maintain development plans: - Support growth along both technical and career dimensions - Identify opportunities for stretch projects, cross team collaborations, and specialization - Build and sustain a healthy team culture: - Encourage knowledge sharing, collaboration, and psychological safety - Proactively address conflict, burnout, and morale issues 3. Quality, Standards & Enablement - Own team level quality standards for CTS work: - Align with and develop Quality Programs to interpret audit results and quality scores - Translate those results into clear, actionable guidance for the team - Ensure consistent labeling, investigation, and documentation practices: - Reinforce usage of playbooks, checklists, and SOPs - Identify areas where standards are unclear or outdated and drive updates with the right owners - Partner with Sales / Threat Intel / Product to: - Understand where CTS work is most impactful - Adjust workflows and standards to better support downstream teams (e.g., Sales, Detection, Threat Intel) - Own onboarding and ramp‑up for new team members: - Define a structured onboarding plan (training, shadowings, readings) - Track progression through milestones and readiness checks 4. Workflow Ownership & Continuous Improvement - Serve as operational owner for CTS workflows (e.g., Portal QA, detection datasets), focusing on how the team executes them, not doing the work personally - Regularly review workflow performance: - Identify bottlenecks, repeated confusion, and manual pain points - Prioritize and propose process changes, automation, or tooling improvements - Maintain documentation for CTS workflows: - Ensure internal docs are accurate, current, and discoverable - Coordinate with cross‑functional partners to keep runbooks and documents up to date - Partner with Product, Engineering, and Threat Intel on: - Workflow design and changes that affect CTS work - Validation of new tools, features, or automation that change CTS responsibilities 5. Cross‑Functional Communication & Stakeholder Management - Act as a primary point of contact for stakeholders who depend on CTS work: - Threat Intel - Product Management and Engineering - GTM / Customer‑facing teams (SEs, TSEs, CSMs, PSCs, AEs) - Translate high‑level objectives into clear asks and constraints for the team: - Clarify scope, priority, and success criteria for incoming work - Push back or renegotiate when asks conflict with capacity or existing commitments - Represent the CTS team in cross‑functional meetings: - Share status, risks, and dependencies - Advocate for better tooling, data access, and documentation to support CTS outputs - Ensure incidents, escalations, and systemic issues are: - Logged against the right owners (e.g., Detection, Product, Sales) - Accompanied by clear CTS context and evidence - Follow through until resolution is understood by the team 6. Hiring, Staffing & Strategic Planning - Participate in or lead hiring processes for new Cyber Technology Specialists: - Partner with recruiting and leadership on role definition and profiles - Conduct screening, interviews, and calibrations - Build and maintain a balanced skill mix within the team: - Ensure coverage of required time zones, workflows, and specialties - Identify where additional skills (e.g., scripting, data analysis, language expertise) are needed - Contribute to quarterly and annual planning: - Provide realistic estimates of team capacity and constraints - Help define where CTS should start, stop, or scale specific workflows Success Measures Success for the Cyber Technology Specialist Supervisor is measured by: - Team performance - Consistently meeting or exceeding SLA and quality targets - Stable or improving audit scores and rework rates - Team health and development - Clear expectations and growth paths for every team member - Low unplanned attrition and healthy team morale - Operational excellence - Reduced manual pain points and unnecessary rework - Well defined, well documented workflows with clear ownership - Stakeholder trust - Positive feedback from Threat Intel, Product, Engineering, and GTM partners - Fewer surprises around capacity, timelines, and quality Must Haves - Leadership Experience: Proven track record of high ownership, problem resolution, and initiative - Security Foundation: Prior experience in the cyber security field, with a preference for backgrounds in email security - Analytical Rigor: High aptitude for critical thinking, QA methodologies, and data driven problem solving - Adaptability: Ability to stay flexible in a fast paced, dynamic environment Nice to Haves - Previous experience leading a quality assurance team or workflows - Process Improvement: Previous experience identifying and leading process optimizations and team initiatives #LI-AW1 Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package. Base salary range: $97,800—$115,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

• Deliver end-to-end implementations of Pinewood.AI for dealership accounting and finance, from discovery and scoping through configuration, training, go-live, and hypercare. • Configure and validate financial workflows, including GL mappings, journal entries, reporting, integrations with OEMs, and third-party systems. • Design, adapt, and deliver high-quality training to mixed-ability audiences, from entry-level clerks to controllers and financial directors, both on-site and remotely. • Create and localise training materials for the North American market, tailoring terminology, spelling, examples, and process detail for US users. • Coach best practices for dealership financial workflows, including AP/AR, bank reconciliations, manufacturer statements, compliance, and month-end processes. • Deliver business change activities such as stakeholder alignment, adoption planning, and measurement of training effectiveness. • Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the team. • Collaborate with product, support, and delivery teams to resolve issues, share feedback, and improve the overall rollout process. • Travel extensively across North America, approximately 80% of the time, to deliver on-site consultancy and training.

• Lead the technical aspects of the DailyPay integration for Small to Enterprise sized customers • Perform comprehensive discovery and build robust documentation of the implementation requirements • Perform technical research to provide unique solutions for complex customer integrations • Become a specialist in our product, configuration, and internal processes • Identify, manage, and mitigate project risks • Work hand in hand with the sales team to assist with pre-sales and scoping discussions • Suggest new product features and functionality based on implementation experience and feedback from DailyPay customers • Work closely with the operations and support teams to discuss implementation details and nuances during the post-launch handoff