• Steuerung von Vertrieb & Customer Success – von der ersten Beratung bis zur langfristigen Betreuung • Beratung von Eltern und Schüler:innen zu optimalen Lernlösungen • Generierung von Abschlüssen und Begeisterung für Nachhilfe-Pakete • Aufbau von Kundenbeziehungen und Optimierung der Lernerfahrung • Umsatzsteigerung durch Upselling-Strategien

- Gestione a 360° di un portafoglio Clienti al fine di raggiungere gli obiettivi di vendita in accordo con la strategia commerciale. - Negoziazione degli accordi periferici annuali nel rispetto del budget affidato e delle impostazioni di politica commerciale. - Monitoraggio della corretta attuazione periferica dei contratti nazionali e dell’implementazione degli accordi di retail mix. - Trasmissione feedback strutturati all’Area Manager Centro-Sud, al Trade Marketing e ai NAM con un approccio sempre orientato a ricercare aree di miglioramento. - Elaborazione di forecast mensili per supportare il demand planning. - Presidio di un panel di punti vendita nell’area di competenza, interfacciandosi localmente per condividere eventuali azioni correttive (es. manutenzione scaffale, gestione dello stock, implementazione delle promozioni).

• Manage existing client accounts, campaigns and client requests • Research existing clients’ industry/products to understand their needs and optimize campaigns for increased engagement on relevant channels (value proposition) • Collaborate with internal teams of data analysts, content writers, creative designers and developers to ensure projects are met on time and successfully delivered • Present deliverables and analyses to clients confidently and accurately • Train alongside senior team members to develop an in-depth understanding of ASO principles and company best practices - previous ASO knowledge a plus, but not required • Learn how outside factors (such as Apple Search Ads, Google Ads, traditional media, and more) impact organic ASO performance • Manage and prepare result-tracking and reporting across relevant metrics for partners’ organic and paid marketing campaigns • Retain clients and grow existing accounts for possible expansion of relationship • Identify potential and strategic growth within existing accounts for Business Development Team to up-sell

• Proactively prospect into existing accounts across SMB, Mid-Market, and Enterprise segments. • Identify new stakeholders, departments, and use cases within existing accounts to uncover cross-sell opportunities. • Leverage internal signals (product usage, hiring trends, organizational changes) to trigger expansion plays. • Generate pipeline independent of Customer Success; CS is a strategic partner, not the primary source of opportunities. • Lead strategic discovery conversations that uncover organizational pain and quantify business impact. • Connect customer challenges to measurable outcomes (e.g., turnover cost, productivity gaps, time-to-performance). • Align solutions to broader business objectives and executive-level KPIs. • Position Wonderlic solutions using a value-based approach—avoiding feature-led selling. • Manage opportunities through the sales cycle (discovery → solution alignment → business case → close) while navigating multi-stakeholder buying groups (HR, TA, L&D, Executives, etc.). • Maintain accurate forecasting and pipeline hygiene in Salesforce. • Collaborate closely with CSMs to align on account strategy and expansion opportunities; maintain a unified narrative across retention and growth conversations. • Ensure strong customer experience across the lifecycle. • Maintain strong knowledge of new and existing product offerings, industry trends, new developments, and current competitive conditions within the marketplace. • Leverage your curiosity about our products, industry, and the marketplace to build and maintain strong knowledge, enabling you to offer strategic insights and solutions to our customers.