• Provide Data Center/systems support in a Managed Services Center • Work seamlessly with team to troubleshoot, isolate, and diagnose common and complex problems • Take ownership of task work and work independently to resolve customer issues and requests • Resolve and manage problems immediately in a team environment 7x24x365 • Provide systems support functions for client end systems, which includes troubleshooting, diagnosis, and resolution • Maintain current and high-level technical skills and certifications in the Data Center field • Stay updated on developments in computing technology and solutions to common problems

• Help conceptualize integration of novel Multipulse Therapy (MPT) into commercially available Implantable Defibrillators & Cardiac Resynchronization devices. • Work with cross-functional team of engineers, scientists & clinicians to review data from ongoing clinical trials. • Make enhancements to external hardware platform being used in clinical trial. • Generate & file IP in this very novel area of technology development.

• Develop cost models for LV wire harness systems, including material, labor, overhead, and manufacturing processes • Analyze wire harness manufacturing operations such as wire cutting & stripping, crimping, terminal insertion, splicing, taping/braiding, harness board assembly, and electrical testing (EOL) • Evaluate BOM structures, copper content, and material consumption for harness assemblies • Maintain cost databases for components including wires, cables, connectors, terminals, clips, tapes, and protection materials • Perform supplier cost breakdown analysis, competitive benchmarking, and VA/VE activities to identify cost optimization opportunities • Support NRE and tooling cost evaluation and collaborate with engineering, purchasing, and program teams to support sourcing and product development decisions • Analyze market trends for copper and harness materials to support cost forecasting

• Responsible for the digital lifecycle of technical information for complex energy systems • Develop and maintain structured technical documentation using TechPub Studio • Implement and optimize the PI-Mod XML information model • Support the transition from static PDF manuals to dynamic, Smart Information • Validate XML structures against the PI-Mod DTD and manage the release workflows within the CCMS