As the Manager of People Operations, you will lead the delivery of high-quality, scalable people services across the organization. You will be accountable for core employee lifecycle processes, operational excellence, and continuous improvement of the employee experience. We are seeking a seasoned People Operations leader to oversee and scale global People Operations with a strong focus on employee experience, operational excellence, and technology-enabled solutions. This role will lead a global team, partner closely with cross functional stakeholders, and drive continuous improvement across People processes, systems, and services. The ideal candidate is customer-centric, highly detail-oriented, comfortable navigating complexity, and experienced in leading change at scale—particularly in Workday-centric environments. How you will contribute: People Operations Leadership - Lead and develop a global People Operations team, ensuring consistent, high-quality service delivery across regions - Foster a customer-first mindset, balancing speed, quality, and employee experience - Serve as a senior, customer-facing leader for employees and internal stakeholders - Build strong, trusted relationships across functions including Finance, Procurement, Payroll, Technology, and Information Security Execution - Ensure accurate, timely responses to all employee and manager inquires coming through T1/T2 channels. - Manage Workday transactions and issue resolution related to onboarding, hiring, offboarding, personal data changes, and learning - Oversee learning administration within Workday and coordinate with Information Security, Technology, and Legal as needed - Partner closely with Technology to troubleshoot and resolve employee system and access issues Operational Excellence & Employee Experience - Identify root causes of employee issues and determine effective, scalable solutions - Continuously identify and implement opportunities to improve the employee experience and reduce manual effort - Establish, track, and maintain KPIs and SLAs to measure performance and service quality - Own the end-to-end onboarding and offboarding processes, ensuring a consistent, compliant, and positive employee experience - Experience leveraging or exploring AI-enabled solutions is a plus Program & Project Management - Scope projects by defining work, required resources, and realistic timelines - Lead end-to-end projects, including process redesign and global rollouts - Manage stakeholders throughout project lifecycles, track milestones, and proactively escalate risks and issues - Prepare and execute all People Operations aspects of mergers, acquisitions, and divestitures, in partnership with cross-functional stakeholders Qualifications & Experience: - 5+ years of experience managing a global People Operations team - Demonstrated customer-centric approach with strong client and stakeholder management skills - Proven track record of strong cross-functional relationship management - Strong attention to detail with a proven ability to execute - Deep understanding of HR technologies and HRIS platforms - Strong preference for Workday experience across People Operations, systems, and integrations - Experience translating business needs into technical requirements - Proven experience managing complex, end-to-end projects and process changes - Prior experience in a customer-facing leadership role Compensation The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings. Min – Max : $140,080.00 - $210,120.00 (USD) Benefits The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process. - Remote first / work from home culture - Flexible vacation to help you rest, recharge, and connect with loved ones - Paid leave benefits - Health, dental, and vision insurance - 401k retirement savings plan - Infertility benefits - Tuition reimbursement, life insurance, EAP – and more! It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities. Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community. Job Description The People Operations Shared Services Specialist is a foundational role responsible for delivering high-quality, consistent support across core HR processes. This role serves as a primary point of contact for employee and manager inquiries, ensuring timely, accurate, and professional responses while leveraging internal resources and cross-functional partnerships. Operating within a shared services model, this position supports Total Rewards, Talent Acquisition, and Strategic Business Partners by executing transactional and process-driven work with precision. The role offers opportunities to build HR systems knowledge, strengthen service delivery capabilities, and contribute to process improvements that enhance the employee experience. What You’ll Do - Support hiring activities by coordinating interview logistics, preparing offer documentation, and assisting Talent Acquisition with administrative tasks - Execute onboarding activities within and outside of Workday, including system entries, document collection, and new hire readiness coordination - Manage offboarding processes, ensuring accurate system updates, compliance with established procedures, and coordination of exit activities - Administer the education assistance program by tracking requests, validating eligibility, and maintaining accurate records - Maintain and update People Operations SharePoint sites and shared resources to ensure content is accurate, accessible, and easy to use - Monitor and manage People Operations inboxes, triaging requests and responding to employee and manager inquiries with professionalism and timeliness - Assist with Benefits and Total Rewards processes, including leave of absence support, open enrollment activities, and benefits‑related transactions - Support the maintenance and monitoring of AI agents and automated workflows used in People Operations service delivery - Contribute to continuous improvement efforts that enhance efficiency, consistency, and the employee experience What You Bring - 2 or more years of experience in HR operations, shared services, or administrative support - Bachelor’s degree or equivalent practical experience - 1 or more years of experience working with HR systems such as Workday or similar platforms - 1 or more years of experience supporting employee‑facing services or customer support functions - Strong attention to detail with the ability to follow established procedures and ensure data accuracy - Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment - Sound judgment, including knowing when to act independently and when to seek guidance - Strong written and verbal communication skills with a professional, service‑oriented approach - Experience maintaining documentation, shared resources, or knowledge management systems - Collaborative mindset with an interest in improving processes and service delivery Additional Information While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! All your information will be kept confidential according to EEO guidelines. At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do. We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. ​ ​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. Ensora Health is an equal opportunity employer.

• Scaling the team: find, interview, and hire the right recruiters and sourcers. • Contracts & onboarding/offboarding: own contracts, onboarding flows, and exit processes. • Regular check-ins & performance support: run check-ins with new hires and hold 1:1s for feedback. • Performance & KPIs: Develop fair, clear KPIs for recruiters and sourcers. • Structuring and documenting processes: formalizing effective processes and creating clear, practical playbooks. • Brand & recognition: Research and apply for industry awards.

• Scaling the team: find, interview, and hire the right recruiters and sourcers. • Own contracts, onboarding flows, and exit processes. • Run check-ins with new hires and hold 1:1s for feedback, growth, and engagement. • Develop fair, clear KPIs for recruiters and sourcers. • Track results and prepare simple reports/presentations. • Formalizing, rebuilding processes, and creating clear, practical playbooks.