At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Position Summary The SPM Solutions Specialist is a vital role focused on the continuous improvement and functional rollout of ServiceNow’s Strategic Portfolio Management (SPM) module. This role serves as the bridge between business objectives and technical execution, ensuring that SPM features align with the organization's goals for integration and synergy realization. The successful candidate will manage the end-to-end lifecycle of new feature deployments—from initial requirements gathering to final user adoption—ensuring high-quality delivery with zero disruption to existing business operations. Key Responsibilities ● Requirements & User Stories: Lead workshops to gather business requirements, translating complex needs into clear, actionable user stories for the development team. ● Development Partnership: Partner closely with SPM Engineering and developers to ensure technical solutions meet the functional scope and strategic intent of the project. ● Testing & Quality Assurance: Define acceptance criteria and oversee functional testing to ensure all new SPM features are robust and bug-free before deployment. ● Training & Documentation: Create comprehensive training materials and documentation; lead training sessions to empower users and drive platform adoption. ● Troubleshooting & Support: Act as the primary point of contact for troubleshooting SPM issues, analyzing problems quickly to recover business operations. ● Stakeholder Collaboration: Facilitate cadences and working sessions with Tech Business Partners and workstream leads to maintain alignment on the SPM roadmap. Knowledge, Skills and Qualifications: ● ServiceNow Expertise: Direct experience with ServiceNow Strategic Portfolio Management (SPM), including a functional understanding of its modules and capabilities. ● Work Experience: 8+ years of IT Project Management experience. ● Methodology: Detailed understanding of Waterfall, Agile, and Hybrid methodologies. ● Communication: A premier communicator with exemplary writing skills and an innate ability to make complex concepts simple and intuitive. Must be able to present alternatives convincingly to a mixed audience. ● Problem Solving: Strong, proven analytical skills with the ability to quickly determine the most expedient method to recover business operations. ● Collaboration: A team player with a proven ability to drive change through influence across a matrix organization in a fluid environment. ● Education: Bachelor’s degree in Information Technology, MIS, or equivalent strong professional experience. Reasonably expected salary range: $123,500.00 - $164,700.00 Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate. Category: Information Technology

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: - Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. - Continuous professional growth and leadership opportunities. - Health, wellness, and financial benefits to offer peace of mind to you and your family. - World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The SHI Services Solutions Engineer – Copilot Agents and Automation serves as a technical subject matter expert for Microsoft Copilot and agent-based solutions. This role works directly with customers and internal delivery teams to design, build, and govern AI-driven workplace experiences that deliver measurable business outcomes. The focus of this role is on the Microsoft Copilot out-of-the-box experience, first-party agent capabilities, declarative and embedded agent development, and enterprise governance of agents, including services delivered through Agent 365. The Solutions Engineer plays a key role in shaping solutions, accelerating service development, and ensuring consistent, secure, and scalable delivery across engagements. This position blends hands-on technical execution with design-led thinking, customer advisory skills, and a strong interest in applied AI across the modern workplace. This role sits at the intersection of AI innovation, human experience, and responsible enablement. It offers the opportunity to shape how organizations build lasting capability with Copilot and workforce agents while contributing to the evolution of SHI’s Microsoft Services practice. Role Description Copilot Experience and Agent Architecture - Act as the technical SME for Microsoft 365 Copilot and workforce agent solutions, including first-party agents, declarative agents, and embedded agent development. - Design and implement end-to-end agent solutions using Copilot Studio and the Power Platform, aligning workflows, automation, and extensibility to business needs. - Define agent architectures that balance out-of-the-box Copilot capabilities with custom agent logic, integrations, and automation patterns. - Implement secure and governed agent environments, including identity, data access, compliance, monitoring, and lifecycle management using Microsoft security and governance services. - Guide teams on best practices for agent design, evaluation, observability, and operational readiness, including analytics and feedback loops. - Collaborate with delivery teams to ensure solutions are scalable, supportable, and aligned to enterprise standards. - Develop and maintain technical assets such as reference architectures, design patterns, solution templates, and implementation guides for Copilot and agent services. Behaviors and Competencies - Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium. - Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution. - Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. - Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained. - Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. - Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management. - Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions. - Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion. - Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency. - Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results. Skill Level Requirements - We are looking for candidates who demonstrate strength across the following areas. Deep expertise in every tool is not required, but experience across these capabilities is important for success. - Bachelor’s degree in a technical, business, or related field, or equivalent practical experience - Four or more years of experience delivering solutions on Microsoft 365, Power Platform, Azure, or related Microsoft cloud technologies, including hands-on experience with AI or agent-based solutions - Practical experience with Microsoft 365 Copilot and Copilot Studio, including first-party agent capabilities - Experience designing or implementing declarative and embedded agents using the Power Platform, including Power Apps, Power Automate, Power Fx, and YAML - Strong understanding of agent architecture, governance, security, and lifecycle management using Microsoft Entra, Purview, Defender, and related services - Proven ability to act as a technical advisor and SME, guiding solution design and implementation decisions across project teams - Broad interest or experience in applied AI concepts, including prompt design, evaluation, monitoring, and responsible AI practices - Familiarity with design-led or human-centered approaches as they apply to technical solution design and workflow modeling - Strong problem-solving and analytical skills, with the ability to translate business needs into scalable technical solutions - Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences - Commitment to continuous learning and staying current with Microsoft Copilot, agent, and AI platform evolution - Relevant certifications may include Microsoft 365 Copilot and Agent Administration Fundamentals (AB 900), Microsoft Agentic AI Business Solutions Architect (AB 100), Microsoft Azure AI Engineer Associate (AI 102), or equivalent experience. Candidates should not self-select out if they do not meet all of these. Other Requirements - Ability to travel to SHI, Partner, and Customer Events - Ability to work independently while collaborating effectively with sales, delivery, engineering, and leadership stakeholders. - Commitment to continuous learning across Microsoft Copilot, AI workloads, and change and adoption best practices. - Strong ethical standards with disciplined adherence to data privacy, governance, compliance, and security policies. The estimated annual pay range for this position is $150,000 - $207,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: - Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. - Continuous professional growth and leadership opportunities. - Health, wellness, and financial benefits to offer peace of mind to you and your family. - World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The SHI Services Solutions Engineer, Data Engineering is a key contributor within our Microsoft Data and AI practice. This role is responsible for designing, building, and delivering enterprise scale data engineering solutions using the Microsoft Azure and Microsoft Fabric ecosystems. The Solutions Engineer works closely with Solution Engineers, Principal Engineers, Project Managers, and client stakeholders to implement secure, scalable, and compliant data platforms and pipelines that support analytics, reporting, and AI driven use cases. This role is hands on and delivery focused. Associate Solutions Engineers are expected to execute technical designs, own discrete data engineering workstreams, and contribute directly to successful client outcomes. Initial focus areas include state level public sector and regulated industry projects such as large scale data lakehouse implementations. This role reflects SHI’s commitment to delivering enterprise-grade data platforms that power analytics, insights, and AI at scale. Candidates who are motivated by hands-on engineering, Microsoft cloud innovation, and delivering high-impact solutions in regulated and complex environments will find this role both challenging and rewarding. This position is primarily remote, with a home office setup provided in accordance with company policy. Role Description - Design, develop, and implement data ingestion, transformation, and integration pipelines using Azure Data Factory, Azure Synapse Analytics, Microsoft Fabric, and related Azure data services - Build and optimize data lakehouse and warehouse solutions in Azure and Microsoft Fabric, ensuring scalability, reliability, security, and cost effectiveness - Develop and maintain data models, ETL and ELT processes, and historical data versioning logic to support complex multi source datasets - Configure and manage Azure Data Lake Storage Gen2 environments, including data organization, lifecycle management, and archival strategies - Implement data validation, cleansing, reconciliation, and quality controls to ensure trusted and auditable data platforms - Collaborate with BI and analytics teams to prepare data for downstream reporting, analytics, and AI consumption - Apply security best practices including encryption, identity based access control, and compliance with standards such as HIPAA, PII handling, and NIST 800 53 - Support data governance practices including lineage, access patterns, and operational readiness - Implement monitoring and operational reporting for pipelines and data platforms to support production support models - Work with structured, semi structured, and unstructured data sources across cloud and on premises environments - Participate in technical workshops, discovery sessions, and requirements gathering with clients and internal teams - Translate business requirements into actionable technical solutions focused on client outcomes - Produce high quality technical documentation including design artifacts, migration plans, and operational runbooks - Contribute to reusable frameworks, templates, and engineering best practices within the Data and AI practice - Participate in code reviews, testing, and quality assurance processes - Follow modern engineering practices including source control, CI CD, and environment promotion strategies - Support post implementation activities including troubleshooting, optimization, and client enablement - Demonstrate ownership and accountability for assigned deliverables and proactively address delivery risks Behaviors and Competencies - Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium. - Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution. - Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. - Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained. - Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. - Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management. - Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions. - Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion. - Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency. - Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results. Skill Level Requirements - Proven hands-on experience delivering modern data engineering solutions on Microsoft Azure and or Microsoft Fabric, including data ingestion, transformation, storage, and analytics enablement - Strong engineering foundation across data pipelines, Lakehouse or warehouse architectures, and relational data platforms, with practical experience using services such as Azure Data Factory, Azure Synapse, Databricks, SQL Server, Azure SQL, ADLS Gen2, and Microsoft Fabric - Experience designing and operating production data platforms, including data modeling, incremental processing, historical retention, monitoring, and operational support - Solid understanding of data security, governance, and compliance concepts, including identity-based access, encryption, and working with sensitive or regulated data - Experience working in consulting or project-based delivery environments, collaborating with engineers, project managers, and client stakeholders - Familiarity with modern engineering practices such as source control, CI CD, testing, and environment promotion - Strong analytical, problem-solving, and communication skills, with the ability to translate business needs into practical technical solutions Certifications - Microsoft Certified Azure Data Engineer Associate, required or expected within six to twelve months - Preferred, Microsoft Certified Fabric Analytics Engineer Associate or Azure Solutions Architect Expert Other Requirements - Ability to travel to SHI, Partner, and Customer Events - Ability to work independently and as part of a collaborative, cross-functional team. - Commitment to continuous learning and professional development in Microsoft technologies and data visualization trends. - Strong ethical standards and adherence to data privacy, governance, and security policies. Preferred Requirements - Experience with dimensional and Lakehouse data modeling patterns - Advanced proficiency in Azure Data Factory, Azure Synapse, Microsoft SQL Server, Azure SQL Database, Azure Data Lake Storage, and Microsoft Fabric. - Experience operating and supporting production data platforms - Experience implementing CI CD and infrastructure as code concepts - Familiarity with Power BI operational reporting and monitoring templates - Strong facilitation skills in client-facing and internal settings - Experience delivering data platforms for public sector or regulated industry clients - Experience supporting analytics, reporting, and AI-ready data workloads - Experience contributing to reusable engineering frameworks, templates, or delivery standards - Experience with Azure Databricks for advanced data engineering, transformation, and analytics. - Experience with Microsoft Fabric, especially in integrated data engineering and analytics workflows. - Experience with data pipeline monitoring and automated operational reporting. - Facilitation and collaboration skills in team and client-facing settings. The estimated annual pay range for this position is $156,000 - $181,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

• Design and deliver enterprise Power BI analytics solutions, including dashboards, reports, and semantic models, aligned to business objectives and user needs. • Leverage Tabular Editor, Power Query, and DAX to create optimized dataflows, semantic models, and complex calculations for scalable analytics solutions. • Apply human-centered design (HCD) principles and information design best practices to promote intuitive user experiences and maximize data understanding. • Ensure all deliverables align with WCAG 2 or 508 accessibility standards within the tool capabilities, supporting inclusive analytics that align with user needs. • Lead discovery sessions and collaborate with architects, data engineers, and client stakeholders to translate business questions into effective analytics solutions. • Implement governance, security, and access controls, including Row Level Security and role-based access in compliance with client requirements. • Support client adoption through documentation, training, and post-implementation support. • Contribute reusable assets, standards, and best practices to the Data and AI consulting practice. • Maintain accountability for deliverables, proactively managing risks, dependencies, and quality. • Provide ongoing support for post-implementation activities, including troubleshooting, minor adjustments, and client queries.