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DoorDash logo
DoorDash

DoorDash is a food delivery service and app operating in more than 300 major cities throughout the United States and Canada. Using DoorDash, customers can order food from restauran

Manager, Crisis Management and Resilience

Location

Arizona

Posted

58 days ago

Salary

$112.2K - $165K / year

Seniority

Senior

Bachelor Degree6 yrs expEnglish

Job Description

Manager, Crisis Management and Resilience

DoorDash

• Own and enhance DoorDash’s global crisis management and resilience governance framework, ensuring consistency, compliance, and operational discipline. • Integrate governance, intelligence, and technology into a unified system that turns reactive response into foresight-driven prevention. • Design and lead enterprise-level crisis simulations, after-action reviews, and escalation protocols to validate preparedness and continuity. • Partner with Engineering, Tech Ops, and the Global Operations Center (GOC) to automate escalation thresholds, dashboards, and decision workflows. • Maintain crisis activation authority during leadership absence, ensuring seamless continuity and consistent governance flow across global operations. • Work closely with Risk Intelligence, Global Operations Center (GOC), Corporate Safety, Legal, and Communications to align data, foresight, and crisis response within one system of record. • Integrate continuity and governance standards into new markets, verticals, and regulated environments as DoorDash continues global expansion. • Lead under pressure with clarity, calm, and authority - ensuring alignment, speed, and confidence during high-stakes events.

Job Requirements

  • 6+ years of experience in crisis management, business continuity, or resilience operations within a global or high-growth enterprise
  • A proven ability to lead under ambiguity, make rapid, informed decisions, and drive enterprise-wide alignment in critical moments
  • Deep understanding of enterprise crisis frameworks, escalation authority, and data-driven decision governance
  • Experience with crisis and continuity platforms and familiarity with AI or automation tools that enhance resilience operations
  • Demonstrated ability to align senior stakeholders across Legal, Communications, Operations, and Technology functions
  • Experience building and testing playbooks, exercises, and escalation processes that deliver measurable improvements in readiness and response
  • Strong executive presence, structured communication, and disciplined judgment during complex, high-visibility crises
  • A mindset that leverages lessons learned, data, and foresight to continually evolve enterprise resilience maturity
  • Bachelor’s degree in business continuity, emergency management, or a related discipline required; advanced degree or certification (CBCP, ISO 22301, or equivalent) preferred.

Benefits

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off and paid sick leave in compliance with applicable laws
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program

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