• Hire, manage, and develop a team of support operations specialists to achieve team outcomes; set clear goals, provide regular feedback, and create an environment where the team can do their best work. • Lead high-impact, cross-functional initiatives that improve the scalability and effectiveness of User Operations, including designing and optimizing end-to-end support workflows. • Own and evolve support tooling (e.g., Zendesk), ensuring it enables automation, reporting, and operational excellence; identify and implement opportunities to reduce manual work and improve response times. • Define and track key support metrics (SLA, CSAT, quality, volume trends); build dashboards and reporting cadences that surface insights for leadership and drive strategic improvements. • Partner with Voice of the Customer and Engineering to formalize feedback loops and ensure customer pain points inform roadmap decisions. • Partner with Support Managers to improve QA frameworks, training processes, and performance management systems; reduce friction for frontline specialists through better documentation and clearer ownership. • Contribute to hiring profiles, onboarding programs, and career pathing as the team grows.

Overview NexGen is looking for a Concrete Superintendent to join our team. This position is travel-based. Responsibilities Why NexGen? NexGen Contracting, the self-perform arm of Gray, is based in Franklin, TN, and specializes in executing turnkey project scopes, including concrete, steel, millwright, and finishes. NexGen is fully integrated with Gray Construction and serves as a preferred subcontractor. The NexGen team is made of career, trade-specific professionals and core craftsmen with decades of experience who are dedicated to meeting our customers’ unique needs. NexGen offers a wide range of self-perform services, which include supervision, administration, craft labor, materials, tools, documentation, consumables, and safety devices to successfully carry projects from start to finish. Why Gray? Gray is a fully integrated, global service provider deeply rooted in engineering, design, and construction, along with smart manufacturing and equipment manufacturing services. Consistently ranked as a leader in the industry, we focus on the following markets for domestic and international customers: Food & Beverage, Manufacturing, Automotive, Distribution, Mission Critical, and Commercial. Founded in 1960, Gray’s robust offering enables us to create one-of-a-kind solutions at the highest levels of customization, delivering unmatched precision and partnership to some of the world’s most sophisticated organizations. Still, these areas don’t define Gray—our people do. Passion, commitment, and a great team spirit all speak to the team members at Gray. Qualifications Who we want… (Requirements) Bachelor's degree from four year college or university; or minimum of five years concrete related experience and/or training; or equivalent combination of education and experience. Must possess basic computer skills including the ability to utilize word processing, spreadsheet and email applications. The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development. If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What we expect… (Essential Functions) - Establish and maintain high safety and quality standards in accordance to company and industry standards. - Studies specifications and blueprints to plan procedures for materials and construction on basis of starting and completion times. - Assembles and schedules appropriate team members (supervisory, clerical, engineering, and field workers) and sub-contractors at start of project, as well as coordinating staffing requirements throughout the project. - Sets up construction site. Procures tools and materials to be delivered at specified times to conform to work schedules. - Confers with and directs supervisory personnel and subcontractors engaged in planning and executing work procedures, interpreting specifications, and coordinating various phases of construction to prevent delays and ensure quality. - Confers with supervisory personnel to resolve complaints and grievances within work force. - Confers with supervisory and engineering personnel, inspectors and suppliers of tools and materials to resolve construction problems and improve construction methods. - Inspects work in progress to ensure that workmanship conforms to specifications, safety measurements and the adherence to construction schedules. - Prepares or reviews reports on progress, materials used and costs, and adjusts work schedules as indicated by reports. - Ensure that appropriate documentation and cost associate documents are completed correctly and in a timely manner. - Ensure that purchase orders, receiving reports, and timesheets are correctly coded. - Directs workers concerned with major maintenance or reconditioning projects for existing installations. - Responsible for the communication, implementation and enforcement of Gray’s safety program on site. - Other duties may be assigned. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member is frequently required to stand, walk, sit, use hands and arms, reach, and talk or hear. They are regularly required to climb or balance, stoop, kneel, or crouch. Must frequently lift and/or move up to 25 lbs, and occasionally lift or move up to 100 lbs. Specific vision abilities include accurate near and distant vision. While performing the duties of this job, the team member is frequently exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The team member is occasionally exposed to high precarious places, fumes or airborne particles, extreme cold and/or heat, risk of electrical shock, explosives, and vibration. The noise level is generally moderate to loud. Overtime may be required. Supervisory Responsibilities May manage subordinate supervisors and other field/craft personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. EEO Disclaimer Our Company will be proactive in employing and advancing qualified individuals regardless of race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other protected status.

• Provide support for job scheduling, execution, monitoring, and issue resolution across development, test, and production environments • Execute and monitor daily, weekly, monthly, quarterly, and annual batch jobs • Develop, maintain, and execute annual close and mock annual close work plans in coordination with stakeholders • Define, prepare, and execute test, demand, and production batch jobs • Monitor job performance, troubleshoot failures, and perform reruns as needed • Maintain job scheduling documentation, including dependencies, rerun procedures, and contact lists • Start up and shut down systems based on defined schedules or approved requests • Validate job results in accordance with established procedures and report outcomes to stakeholders • Produce and distribute end-of-shift Batch Cycle Operations Reports including job status (completed, executing, pending, aborted) • Perform ETL processes, including bulk data loads, patches, and data corrections • Develop and maintain batch scheduling and configuration plans for reporting cycles • Support key financial processes including month-end, year-end (annual close), and audit activities • Support DR/COOP testing and real-world disaster or emergency events • Participate in audit exercises and compliance activities

• Provide support for job scheduling, execution, monitoring, and issue resolution across development, test, and production environments • Execute and monitor daily, weekly, monthly, quarterly, and annual batch jobs • Develop, maintain, and execute annual close and mock annual close work plans in coordination with stakeholders • Define, prepare, and execute test, demand, and production batch jobs • Monitor job performance, troubleshoot failures, and perform reruns as needed • Maintain job scheduling documentation, including dependencies, rerun procedures, and contact lists • Start up and shut down systems based on defined schedules or approved requests • Validate job results in accordance with established procedures and report outcomes to stakeholders • Produce and distribute end-of-shift Batch Cycle Operations Reports including job status (completed, executing, pending, aborted) • Perform ETL processes, including bulk data loads, patches, and data corrections • Develop and maintain batch scheduling and configuration plans for reporting cycles • Support key financial processes including month-end, year-end (annual close), and audit activities • Support DR/COOP testing and real-world disaster or emergency events • Participate in audit exercises and compliance activities