Company Overview Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Job Summary and Responsibilities Acentra Health is looking for a Customer Service Representative to join our growing team. Job Summary: As a Customer Service Representative, you will be the first point of contact for customers, handling incoming calls and resolving questions, complaints, and requests with professionalism and care while adhering to internal policies and procedures to support customer satisfaction and business success. Responsibilities: - Develop and maintain working knowledge of internal policies, procedures, and services. - Utilize automated systems to log and retrieve information; perform accurate and timely data entry. - Receive inquiries by telephone, email, fax, or mail and communicate responses within required turnaround times. - Respond to telephone inquiries in a prompt, accurate, and courteous manner. - Interact with external partners such as hospitals, physicians, beneficiaries, or other program recipients. - Perform verification of healthcare services to facilitate payment for received services. - Identify medical claims meeting CPT/DRG audit criteria and submit the necessary billing data. - Serve as liaison between the internal and external partners. - Investigate and resolve or report provider problems. - Meet or exceed standards for call volume and service level per department guidelines. - Initiate cases by collecting and entering demographic, provider, and procedure information into the system. - Complete daily, monthly, and quarterly reports necessary for clinical team operations. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications Required Qualifications - High school diploma or equivalent required. - Minimum of 2 + years of customer service and call center experience required. - Strong verbal communication and active listening skills, with the ability to engage effectively with customers and internal partners. Preferred Qualifications - Knowledge of the health insurance industry. - Knowledge of medical terminology is preferred. . - Medical terminology coursework preferred. - Bilingual in Spanish and English is a plus. Why us We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. We do this through our people You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career. We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search! ~ The Acentra Health Talent Acquisition Team Visit us at https://careers.acentra.com/jobs EEO AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law. Benefits Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Compensation The compensation for this role is $17.50 - $18.50 hour Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level. #LI-JS1 Pay Range Starting from USD $15.85/Hr.

• Technical customer support: Responding to inquiries about digital locking systems (e.g., electronic locks, relays, fittings), configuring systems via phone or remote access, and diagnosing and resolving hardware and software issues. • System analysis and problem solving: Analyzing technical issues arising from the interaction of IT components and locking technology, and assisting with integration into existing IT and building management infrastructures. • Software support: Operating and supporting management software for digital locking systems, including performing updates and maintenance. • Customer consulting and training: Advising on technical capabilities and supporting end users and administrators in using digital locking technology. • Documentation: Creating and maintaining technical documentation and support tickets, and providing feedback to development teams on recurring issues. • Cross-department collaboration: Close cooperation with Sales, Development and Product Management to incorporate customer feedback and support testing phases for new products.

Provide technical support by triaging and resolving tickets, troubleshooting hardware and software issues, performing system administration tasks, and escalating complex problems while maintaining clear communication with users.

Role DescriptionAs a Customer Success Manager you will own post-sale customer deployment, adoption, and product education and training. You will play an integral role in our customer’s journey with Dropbox - helping them to realize the value from their investment with Dropbox. This will give you opportunity to have a meaningful impact with a diverse group of customers. You will uncover and optimize workflows and advanced use cases that power today’s businesses. You will be driving all facets of success across the customer journey for Dropbox’s most valued customers. You will partner with the Account Manager team to support Dropbox business objectives including driving customer retention and growth for Dropbox’s expanding product portfolio. We are a collaborative, customer oriented team, are ‘worthy of trust’ and strong advocates for our customers. The successful candidate has experience building relationships with mid-level and executive-level contacts and is adaptable to changing or ambiguous environments. You must be highly results-driven, customer-focused, and innovative at building internal and external relationships to help our clients achieve their goals! Responsibilities - Build and maintain strong relationships with customers as a trusted advisor throughout their journey with Dropbox - Lead customer engagement efforts to drive deployment, product education, usage, adoption, and integration into daily workflows - Drive increased product value realization across the customer base and improved user advocacy - Ensure customers achieve their desired outcomes through Mutual Success Plans and influence account growth in close partnership with Sales - Proactively flag and collaborate with CX or Product teams to resolve customer issues efficiently - Prepare and deliver Success Business Reviews, providing insights on adoption, planning, and product updates - Maintain a deep understanding of Dropbox products and roadmap, promote new features, and serve as the voice of the customer internally - Collaborate with internal teams such as marketing, product, and sales to ensure customer satisfaction, retention, and growth Requirements - 5+ years of experience in B2B SaaS Customer Success, with a proven record of driving product deployment, increasing customer adoption, and improving retention - Strong experience managing strategic customer relationships at large enterprises (2,000+ employees) with a collaborative and proactive approach - Experience with e-signature API or other API products and integrations. - A technical aptitude with experience in communicating effectively at all levels - Customer-oriented problem solving and analytical mindset - Possesses the ability to communicate with end users, IT administrators, developers and stakeholders at all levels - A Self-starter with demonstrated success navigating complex scenarios, leading cross-functional initiatives, and thriving in fast-paced, dynamic environments - Positive, team-oriented mindset with the ability to contribute meaningfully to overall team culture - Excellent collaboration skills and the ability to build strong, long-lasting relationships across teams and the organization - Bachelor’s degree or equivalent experience required - Flexibility to travel occasionally for global offsites and customer on-site meetings (generally less than 10% of the time) Preferred Qualifications - Solid knowledge of generative AI and search infrastructure - Experience with technical products like e-signature API, other API products or security products with strong experience with integrations for deployments - Experience with integrations and AI tools - Previous experience with CRM systems, paired with strong analytical and quantitative skills CompensationUS Zone 1 This role is not available in Zone 1 US Zone 2 $142,700—$193,100 USD US Zone 3 $126,800—$171,600 USD