Finch logo
Finch

More Cases, Less Admin Work

Receptionist

GeneralGeneralFull TimeRemoteSeniorTeam 11-50Since 2024H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

85 days ago

Salary

$40K - $47K / year

Seniority

Senior

High SchoolEnglish

Job Description

Receptionist

Finch

• Answer inbound phone calls and messages on behalf of multiple law firms, representing each firm accurately, kindly, and professionally • Act as the first point of contact for existing clients and vendors, setting a calm, friendly tone that helps callers feel heard and supported • Ask thoughtful, focused questions to understand the purpose and urgency of each call or message • Route calls to the appropriate case managers or legal staff, ensuring messages are delivered even when transfers go to voicemail • Document and summarize inbound communications clearly and consistently so legal teams have full context • Maintain responsiveness and reliability as a core builder of trust between law firms and their clients

Job Requirements

  • Are a warm, confident communicator with a professional phone presence
  • Naturally lead with empathy and patience when speaking with clients
  • Can represent multiple organizations accurately while maintaining a friendly, approachable tone
  • Pay close attention to detail and follow communication standards consistently
  • Stay organized and composed while handling a high volume of inbound requests
  • Are comfortable working independently in a remote environment
  • Take pride in helping people feel supported during important moments
  • Bilingual (Spanish) preferred

Benefits

  • 100% coverage for health, dental, and vision
  • 401(k) retirement plan
  • In-office snacks, drinks, and daily team lunch and dinners
  • Flexible PTO (we trust you to take the time you need)

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