More Cases, Less Admin Work
Receptionist
Location
United States
Posted
85 days ago
Salary
$40K - $47K / year
Seniority
Senior
Job Description
Receptionist
Finch
• Answer inbound phone calls and messages on behalf of multiple law firms, representing each firm accurately, kindly, and professionally • Act as the first point of contact for existing clients and vendors, setting a calm, friendly tone that helps callers feel heard and supported • Ask thoughtful, focused questions to understand the purpose and urgency of each call or message • Route calls to the appropriate case managers or legal staff, ensuring messages are delivered even when transfers go to voicemail • Document and summarize inbound communications clearly and consistently so legal teams have full context • Maintain responsiveness and reliability as a core builder of trust between law firms and their clients
Job Requirements
- Are a warm, confident communicator with a professional phone presence
- Naturally lead with empathy and patience when speaking with clients
- Can represent multiple organizations accurately while maintaining a friendly, approachable tone
- Pay close attention to detail and follow communication standards consistently
- Stay organized and composed while handling a high volume of inbound requests
- Are comfortable working independently in a remote environment
- Take pride in helping people feel supported during important moments
- Bilingual (Spanish) preferred
Benefits
- 100% coverage for health, dental, and vision
- 401(k) retirement plan
- In-office snacks, drinks, and daily team lunch and dinners
- Flexible PTO (we trust you to take the time you need)
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