• Provide hands-on clinical support for CGM initiation, sensor insertion, troubleshooting, and data interpretation to patients, whilst simultaneously training the healthcare professional to continue this education independently, ensuring a sustainable service • You will support healthcare professionals during CGM starts, follow-up clinics, and virtual consultations • You will act as a subject matter expert on CGM technology, indications, contraindications, and clinical pathways • You will provide timely technical and clinical troubleshooting support for device-related issues • You will deliver structured education and training to healthcare professionals • You will train patients and carers on CGM use, data interpretation, alerts, and lifestyle integration (where appropriate and compliant) • You will develop and deliver educational resources, presentations, and workshops related to CGM use and diabetes technology • You will work closely with both internal and external teams as part of our service value proposition to ensure clinical adoption within a specified area leads to an improved and sustainable service delivery • You will act as a trusted clinical resource to address questions on CGM data, metrics (e.g. Time in Range), and clinical decision-making • You will collaborate with sales teams to provide non-promotional clinical support • You will ensure all activities comply with regulatory requirements, company policies, and industry codes of practice.

• Provide hands-on clinical support for CGM initiation, sensor insertion, troubleshooting, and data interpretation to patients, whilst simultaneously training the healthcare professional to continue this education independently, ensuring a sustainable service. • Support healthcare professionals during CGM starts, follow-up clinics, and virtual consultations. • Act as a subject matter expert on CGM technology, indications, contraindications, and clinical pathways. • Provide timely technical and clinical troubleshooting support for device-related issues. • Deliver structured education and training to healthcare professionals. • Train patients and carers on CGM use, data interpretation, alerts, and lifestyle integration (where appropriate and compliant). • Develop and deliver educational resources, presentations, and workshops related to CGM use and diabetes technology. • Support onboarding and education for new clinical sites adopting CGM. • Work closely with both internal and external teams as part of our service value proposition to ensure clinical adoption within a specified area leads to an improved and sustainable service delivery. • Act as a trusted clinical resource to address questions on CGM data, metrics (e.g. Time in Range), and clinical decision-making. • Support appropriate and ethical adoption of CGM by demonstrating clinical value and evidence-based benefits. • Partner with sales teams to provide non-promotional clinical support. • Collaborate with Patient Care, Medical Affairs, regulatory, and product teams by providing clinical feedback and collating data and real-world insights.

• You will provide hands-on clinical support for CGM initiation, sensor insertion, troubleshooting, and data interpretation to patients, whilst simultaneously training the healthcare professional to continue this education independently, ensuring a sustainable service. • You will support healthcare professionals during CGM starts, follow-up clinics, and virtual consultations. • You will act as a subject matter expert on CGM technology, indications, contraindications, and clinical pathways. • You will provide timely technical and clinical troubleshooting support for device-related issues, working with technical support teams where necessary. • You will deliver structured education and training to healthcare professionals, train patients and carers on CGM use, data interpretation, alerts, and lifestyle integration (where appropriate and compliant). • You will develop and deliver educational resources, presentations, and workshops related to CGM use and diabetes technology. • You will support onboarding and education for new clinical sites adopting CGM. • You will work closely with both internal and external teams as part of our service value proposition to ensure clinical adoption within a specified area leads to an improved and sustainable service delivery.

• Own and manage implementations focused on: Web Filter and Safety Management deployments • Help customers understand and complete key milestones in implementation • Validate that technical setups are correctly completed • Share best practices with customers that result in a great experience • Manage concurrent implementation projects for assigned customers; this includes but is not limited to, project-tracking, leading onboarding calls, and training users on Gaggle’s customer portal • Collaborate effectively with both internal teams and external district teams to coordinate project milestones, timelines, and deliverables • Ensure implementation projects with district partners are completed within 60 days of purchase • Support Customer Success Managers with the technical responsibilities of an account set-up for large school districts as they onboard to Gaggle • Communicate with internal teams to ensure an efficient implementation experience • Guide and educate customers to ensure understanding of services purchased as well as successful outcomes • Provide exceptional customer service on all interactions through emails, calls, and meetings • Monitor each district for 30 days to ensure they have been properly set up for success • Provide visibility to internal teams when customers are at-risk of not enabling services within 60 days and coordinate a plan to get their implementation back on track