Guidewheel

• Guidewheel is in the midst of an exciting phase of growth, and providing superb technical support to our customers is vital to our long-term mission and vision. • The Technical Account Manager will play a critical role in launching and supporting customers to successfully implement and get value from Guidewheel. • The role covers supporting customers in the North American time zone and might require travel to various customer sites across the US, Canada and Mexico. • This role requires exceptional customer-facing communication through remote technology (we support our customers remotely), the ability to quickly understand a customer’s business and troubleshoot technical issues or questions, and comfort explaining technology products to all types of users. • Success in the Technical Account Manager role will be measured by the following: • Time to successful implementation of Guidewheel solution after Sales • Resolution of customer technical issues • Guidewheel customer satisfaction, as measured by Net Promoter Score (NPS) • Work is expected to include: • Performing an assessment of the customer’s current machine infrastructure • Preparing and ordering the equipment needed for the Guidewheel installation • Guiding customers through the installation process • Performing an initial configuration and data check within Guidewheel • Ensuring accuracy of the data with the customer and adjusting as needed • Troubleshooting the installation to determine root cause for inaccurate readings or poor signal strength • Configuring additional users, implementing best practice settings, and auditing thresholds on an ongoing basis • Working with Customer Success for a smooth hand off • Ad hoc troubleshooting of system configurations, supporting implementation of new feature upgrades. • Build and improve documentation regarding installation, troubleshooting, and best practices. • To be successful in this role, you will need a deep understanding of Guidewheel’s technology and installation strategy; strong, ongoing relationships; robust customer communication; proactive Guidewheel-based solutions to customer problems; and the use of engineering and technical skills to meet customer needs. This role can provide the opportunity for significant growth with the company if desired.

Due to our tremendous growth we are in need of additional Solution Engineers to join our Sales Team. Role Summary The Solutions Engineer (SE) bridges the gap between customer needs and technical solutions. This role owns the technical success of customer evaluations, ensures seamless handoff into delivery, and designs scalable, value-driven solutions that power customer success and expansion. What we’re looking for Sales Support Lead technical discovery and define the customer’s desired future-state solution. Deliver product demos that highlight functionality, integration, and business impact. Collaborate with AEs to build compelling win themes and value narratives. Qualify or disqualify opportunities based on technical fit and enable AEs to run effective demos. Solution Architecture Design comprehensive solutions based on the customer’s “as-is” and “to-be” environments. Define integration scope, hardware requirements, and technical feasibility. Your qualifications: 3–5 years of manufacturing or engineering experience (implementing hardware of IoT solutions a plus) Ability and willingness to travel up to 60% of the time. Experience selling or supporting sales teams in the manufacturing industry. . Additional benefits include: Fair & equitable pay. The On-Target Earnings (OTE) for this role will be aligned with our internal compensation structure and calibrated based on factors such as seniority, location, and overall market competitiveness. 100% remote culture. Work from wherever, whenever - we hired you to get a job done, and as long as that is happening, you have the autonomy to get it done where and when you feel comfortable. Flexible PTO policy. We value balance and boundaries. To be the best version of you, you need time away from your screen, so we want you to take it. Generous equity. Everyone at Guidewheel receives equity in the business. You will be working hard to build something great, and when we reach the finish line, you should be rewarded for your hard work. Health Benefits. We offer different health benefits to cover your personal needs from day one of employment - you pick the plan that makes the most sense to you. Additional Perks. Included but not limited to, 401k (match up to 4%), parental leave, company laptop, retirement plan, & paid company holidays. Equal Opportunity Employer Statement: Guidewheel is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Guidewheel makes hiring decisions based solely on qualifications, merit, and business needs at the time. Check us out here: Series B: Led by BlackRock and Temasek’s Decarbonization Partners What do Guidewheel customers have to say? From our CEO: Lauren Dunford

• Sourcing new business opportunities and driving revenue through outbound prospecting efforts via cold calling, email campaigns, and other channels. Be incentivized to hit daily, weekly, and monthly Key Performance Indicators (KPIs). • Partnering with our marketing, sales, customer success and revenue operations teams to source new business and fuel our growth. • Powering Guidewheel’s outbound engine via strategic decision-making, speaking to value, and managing a growing volume of accounts in a fast-paced, high activity environment. • Being the first point of contact our customers have with Guidewheel. You’ll serve on the front-lines for our Go-To-Market engine and be our ultimate advocate as we scale. • Tracking and running experiments to constantly improve the conversion funnel. • Asking targeted and thoughtful questions to reveal value, and build a point of view to qualify our customer’s needs and overcome objections. • Using technology to manage a high volume of prospects and make data-driven decisions for time prioritization. • Partnering directly with and learning from experienced Account Executives by shadowing many of the meetings you schedule, follow the sales process kick-started by your efforts, and share recognition.

• Own positioning end-to-end to create the FactoryOps category. You’ll create the FactoryOps category and craft the narrative that makes Guidewheel unstoppable. Translate product and customer insight into language operators, CFOs, and CEOs instantly connect with — the kind of positioning customers repeat back to us with a smile. • Turn marketing into a competitive weapon. Build and run the strategy that fuels our biggest growth lever—expansion—in our land-and-expand motion. You’ll understand the FactoryOps lifecycle and design the moments, messaging, and motions that lift multi-plant adoption and create power users. • Build and lead a tight, high-output team with extraordinary talent density. Serve as a player-coach for a small team (3–5) amplified by world-class tools and AI. Set a high bar for clarity, taste, urgency, and impact and create a standard, pace, and environment where the best people do the best work of their careers. • Manage the team to ensure a predictable pipeline engine. Develop a channel strategy aligned tightly to ICP and tuned for revenue impact. Balance brand, demand, and product marketing into a measurable, reliable engine that consistently delivers high-quality pipeline. • Build and run a world-class Customer Marketing engine that turns wins into momentum — case studies, reference programs, expansion plays, and stories that make our customers the heroes and fuel revenue every week. • Create content that moves metrics. Publish crisp, useful content teams actually read, share, and act on. Capture customer impact and turn it into assets that drive expansion across entire plant networks. • Scale with systems, data, and AI. Build an experimentation engine with fast learning loops. Keep data clean, dashboards sharp, and insights actionable. Use AI to multiply the team’s output, personalize at scale, and increase execution velocity every week. • Partner deeply with Sales and Product. Work arm-in-arm with GTM and product to turn wins into playbooks, shape ICP, and ensure our story, roadmap, and revenue engine all reinforce each other.