• Serve as a customer liaison for phone and email support requests; act as a front-line advocate to drive timely resolution of application issues. • Own case triage from intake through closure, including investigation, reproduction, root-cause identification, workaround recommendations, and resolution validation. • Review and understand the custom application code relevant to reported issues; correlate the problem description with code paths and runtime behavior to identify potential defects and propose a fix or remediation approach using available tools and established processes (e.g., version control, ticketing, CI/CD), partnering with engineering where required. • Apply SDLC best practices (requirements, design, build, test, release) and demonstrate strong familiarity with system design concepts (scalability, reliability, observability, failure modes). • Create and maintain Knowledge Base articles, runbooks, RCA reports, and other support collateral that improves time-to-resolution and prevents recurrence. • Set appropriate problem-resolution expectations and provide clear, timely progress updates to customer/partner stakeholders. • Interface with Custom Solutions Subject Matter Experts and Expert App engineering when issues require deeper escalation beyond frontline resolution. • Lead and coordinate investigation during critical incidents, including driving cross-functional engagement and stakeholder communications. • Contribute to (and, as needed, lead) custom app enablement and implementation activities, including (but not limited to) rollout planning, setting up integrations and other apps, deployment support, validation, and post-go-live stabilization. • Partner with internal teams and customer stakeholders to ensure solution alignment with platform capabilities and operational requirements. • Use common engineering/support toolchains effectively (e.g., Git, Jira, CI/CD tools such as AppVeyor or equivalents). • Monitor cloud application components and related data stores as applicable; perform upgrades/maintenance following prescribed guidance and change practices. • Identify workflow, tooling, and process improvements to enhance team efficiency and quality; mentor junior team members and coordinate workload to meet SLAs. • Participate in a shift roster spanning the day, with flexibility to work outside normal hours as needed for critical cases and stakeholder alignment.

Job DetailsJob Location: Denver, Colorado - Denver, CO 80202Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $65,000.00 - $80,000.00 Base+Commission/yearTravel Percentage: Road WarriorJob Shift: DayJob Category: SalesAt Teacher Created Materials, we are passionate about developing innovative and imaginative educational materials and services for K-12 students worldwide. Everything we do is created by teachers for teachers and students to make teaching more effective and learning more fun. Our Sales Consultants work with education specialists, school administrators, principals, schools and school districts to identify their needs and provide curriculum solutions. We are looking for a dynamic Sales Consultant with an entrepreneurial spirit interested in uncapped earning potential to help take our team to the next level! Benefits Package: Competitive Salary plus Monthly Uncapped Commissions Performance Bonuses Health Insurance Paid Time Off plus Company Holidays Generous 401(K) Match Generous Childcare Reimbursement Timely Reimbursement of all Business-Related Expenses Remote Work from Home Office Base (Must be located in or around Denver, CO) Plus more Position Summary: Partner with schools and school districts on learning solutions that enhance teaching effectiveness. Advise and consult on TCMs best-in-class products and services that align with educational targets and goals. Essential Duties / Responsibilities: Develop an understanding of students and teachers needs and expectations within your territory. Understand opportunities with various customer buyers in order to develop viable solutions. Build relationships with decision makers in order to build relationships and gain their support and commitment to various initiatives/programs. Cultivate business plan/solution and contingency plan in collaboration with the customer using information collected during the account discovery process to ensure the plan meets customer needs. Solve issues that arise during execution in order to eliminate barriers. Develop customer call strategies to interact with buyers (coaches, gatekeepers) in order to gain access to senior-level buyers. Coordinate implementation of agreed upon activities (e.g., trade shows, product training, regional workshops) within geographical responsibility in order to execute plan. Identify opportunities consistent with the objectives, priorities and strategies of assigned customers through discovery in order to prioritize potential focus area(s). Review with the customer how the recommended solutions are linked to customer's needs to highlight Teacher Created Materials commitment to customer needs. Receive and answer incoming telephone calls and communications from customers in order to solve customer problems/requests. QualificationsPreferred Qualifications: Bachelor's Degree K-12 classroom teaching experience AND/OR 2+ years in professional sales General Sales Competencies: Customer Focus: Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer. Communicating Effectively: Conveying information and ideas in a clear, meaningful, and timely manner; providing information to ensure understanding; solicits input from the audience during the communication. Planning and Organizing: Establishing courses of action for self and/or others to ensure that work is completed efficiently in light of the strategies and destination of the department and/or organization. Exerting Personal Influence: Persuading others to support or agree with an idea, issue, or position. Acting with Integrity: Maintaining a commitment to honesty; models social, ethical, and organizational values; firmly adhering to codes of conduct and ethical principles. Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Knowledge of the Business: understands value from a customer perspective; stays informed; understands the organization; understands the educational market Building Value Based Relationships: explores opportunities for relationships; identifies relationship needs; facilitated mutual agreement; develops credibility; maintains open lines of communication Physical Requirements: Frequent travel by automobile. Sit, stand, and walk for extended periods of time. Must be able to carry up to 50 lbs. when traveling and/ or carrying materials to and from sales meetings and destinations. Repetitive hand and wrist movements for frequent use of computer keyboard and mouse. Teacher Created Materials (TCM) is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran. This policy of non-discrimination and affirmative action applies to all levels of employment and to all employment practices, including (but not limited to) compensation, benefits, transfers, layoffs, educational, training, recreational and social activities.

• Build deep, ongoing relationships with customers. • Translate customer problems into clearly scoped internal projects. • Act as the customer's strategic advocate internally. • Develop and present recommendations to customer stakeholders. • Identify opportunities to expand customer usage.

Overview: As part of Cigna's Enterprise Risk Management organization, Client Informatics is committed to providing clients with reporting, analytics, and consultation that is relevant and actionable. The Client Informatics organization supports Cigna's strategy by utilizing insights that enable employers to make strategic decisions regarding our products and services. Our ability to Go Deep in product offerings to our clients will be critical to the achievement of our enterprise growth goals. Supporting this strategy is our Population Health Client Informatics Team; whose mission is to demonstrate Cigna's value proposition and identify opportunities to positively impact a client’s population through expert business analysis with data. What You’ll Do: Client Analytics & Insight Development - Perform detailed analysis of healthcare data, including cost, trend, and utilization data for Population Health - Conduct high‑impact ad hoc analyses across multiple data domains, synthesizing large datasets into meaningful insights - Identify emerging risks, opportunities, and drivers impacting client performance and population health - Quantify and evaluate benefit and program opportunities that improve outcomes and strengthen the client relationship Client Strategy & Value Demonstration - Translate analytical findings into clear recommendations that inform client decision‑making - Demonstrate Cigna’s value proposition through data‑driven storytelling and results presentations - Support and validate overall client engagement and benefit strategy through analytics Client Relationship & Influence - Establish and maintain direct relationships with client stakeholders, influencers, and decision‑makers - Lead analytics‑driven discussions with client leadership and effectively represent subject matter expertise - Present results, insights, and recommendations in a clear, compelling, and executive‑ready manner Consultative and results driven - Educate account team so that they better understand medical cost drivers and manage client needs/demands. - Influence business partners in a way that drives profitable growth. - Demonstrate passion for and dedication to anticipating and meeting the expectations and requirements of clients. - Lead client discussions and effectively represent subject expertise Analytics Innovation & Best Practices - Identify opportunities to enhance existing analytics, tools, and processes - Contribute to the development and adoption of best practices in business and healthcare analytics - Support a continuous learning culture by sharing knowledge and insights across teams What You Bring Required Qualifications - 5+ years of experience in healthcare, business, or government roles with a strong focus on analytics or consulting - 3+ years of experience using analytical tools such as SAS, SQL, or similar technologies - Proven experience creating and presenting analytically driven materials to clients or senior stakeholders - Strong ability to synthesize complex data into clear, actionable insights - Excellent verbal, written, and presentation skills - Demonstrated ability to partner with and influence cross‑functional teams Preferred Qualifications - Experience with Tableau or similar data visualization tools - Prior experience supporting Population Health Client Informatics - Strong understanding of healthcare cost drivers, utilization, and population health concepts If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 98,200 - 163,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.