By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Asstistant National Account Manager PRIMARY PURPOSE: To provide account support for complex Service Center clients; to maintain and strengthen client relationships; and to support program procedures and processes that impact customer satisfaction ensuring consistency in process within the account. ESSENTIAL FUNCTIONS and RESPONSIBILITIES - Coordinates new client implementation, addition of expanded lines of business, client and organizational level dissemination changes and special service requests. - Responds to and resolves program management and client issues including coordination of process changes with internal and outside provider resources. - Communicates with leadership team and internal/external resources to resolve service issues ensuring client satisfaction and retention. - Proactively identifies issues that impact customer satisfaction; works with department management and key vendors to develop plans addressing these issues. - Participates in client meetings, conference calls and presentations representing the National Service Center. ADDITIONAL FUNCTIONS and RESPONSIBILITIES - Performs other duties as assigned. - Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Experience Four (4) years of related experience or equivalent combination of education and experience required to include two (2) years call center or customer service experience and one (1) year experience as Service Center Account Coordinator. Skills & Knowledge - Strong customer service skills - Excellent problem resolution and project management skills - Excellent oral and written communication, including presentation skills - PC literate, including Microsoft Office products - Analytical and interpretive skills - Strong organizational skills - Excellent interpersonal skills - Ability to work in a team environment - Ability to handle multiple conflicting priorities - Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Staples is business to business. You’re what binds us together.  Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales The Account Specialist Team is a dynamic group focused on driving exceptional customer satisfaction and profitable print sales growth within Staples’ contract-based print services. Dedicated to providing seamless support for all customer accounts to include small, large, and complex, the team is responsible for managing both programmatic and transactional print business. Working closely across departments—including Sales, Implementations, and Sourcing - our team is committed to maintaining high service standards while delivering precise, timely, and customer-focused solutions. This position is dedicated to grow profitable print sales in contract through direct support for internal and external print customers and works to ensure the highest levels of customer satisfaction for programmatic and transactional print business. This role requires collaboration cross-functionally with sales, Implementations, Sourcing, Print Support, Suppliers, and other internal teams. It works in a fast environment coordinating multiple customer inquiries, responding to customers promptly with accurate information and collecting and consolidating various reports to manage customer accounts. In addition, the Account Specialist is accountable for identifying program improvements, both driving sales and operational efficiencies, presenting those improvements to sales leadership and providing training as needed What you’ll be doing: - Manage transactional and programmatic custom orders, projects and warehouse replenishment (specialty accounts) - Proficiently manage support queues as well as a pipeline of opportunities from transactional and programmatic requests and convert them into print sales and provide high levels of customer satisfaction - Provide primary customer and sales support through a variety of contact methods for all print customers to help drive sales and retention - Professionally intake, analyze and resolve issues through execution of corrective action and/or coordination of cross functional communication and take proactive measures to prevent recurrence - Plan and prioritize a high volume of tasks to meet customer-driven deadlines - Customer obsessed with the ability to quickly understand business requirements and act promptly with strong decision-making skills to provide an exceptional customer experience - Provide timely communication and follow-up to external and internal customers throughout the various stages of an order lifecycle (quotation, proofing, production, fulfillment, and delivery) - Accurately collect and communicate custom print order specifications for transactional and programmatic sourcing opportunities, work to secure order commitments from customers, and maintain accurate detailed records. - Collaboration and planning with the team, the Sales organization, and customers to ensure programs are managed effectively in order to enable retention and growth opportunities - Leverage analysis of various reports, extract opportunities specific to your support group and geography, present recommendations to Print Sales team for changes to grow sales and improve operational efficiencies of accounts - Maintain high level of understanding of all print database and systems knowledge required to support our customer and provide product and solution based recommendations - Maintain customer-branded website and facilitate requests for new program item adds and changes - Organize and maintain up-to-date files, reports and records to capture critical business intelligence - Drive retention and sales through customer interaction and professionalism - Maintain effective follow-through in-line with standard operating procedures throughout the process - Identify opportunities for process improvements, assisting in the development of effective strategies to implement them - Attain Key Performance indicators, including win rate, customer engagement, SLA’s and adhere to all process guidelines. - Assess when to engage with vendors/suppliers to advocate for the best interests of the company and our customers, making informed decisions on when additional support may be needed and communicating issues to team managers What you bring to the table: - Decision-Making: Evaluate and adjust sales margins within established guidelines to secure wins and drive increased sales and print orders. - Situational Judgment: Make independent decisions based on specific situations to resolve issues or prevent escalations related to print orders. - Supplier Relations: Assess when to engage with vendors to advocate for the best interests of the company and our customers, making informed decisions on pushback as needed. - Account Management: Analyze individual Enterprise/MidMarket account orders and make decisions geared towards improving processes, enhancing sales, and retaining customers. - Credit and Rebill Decisions: Assess and decide on small and large dollar credits and rebills within established guidelines, communicating the rationale behind these decisions to the Team Manager. - Customer Service Excellence: Work independently to service all print customers, empowered to take necessary actions to ensure optimal customer satisfaction. - Special Projects: Collaborate with customers on special accounts/projects, making decisions that support the implementation of process from a transactional and programmatic standpoint for print products. - Negotiation Skills: Negotiate sales margins independently with customers, ensuring that both client needs and business objectives are met. - Order Classification: Determine whether a print item should be processed as a transactional order or converted to a programmatic SKU based on annual usage. - Strong relationship building and interpersonal skills - Professional and effective telephone and written communication skills - Competency in MS Office suite and PC Skills - Flexible team player with ability to handle multiple tasks simultaneously, functioning in a fast-paced environment under regular time pressures - Ability to build relationships and tailor communication to a variety of customers and stakeholders - Basic mathematical aptitude What’s needed- Basic Qualifications: - High School diploma or equivalent - 2+ Years Relevant Print/digital copy experience (customer service, sales, project management) What’s needed- Preferred Qualifications: - Bachelor’s Degree in Business Administration or related field - Strong Customer Service/ Print Background - Strong computer and web skills with an ability to learn new systems and tools quickly - Capable of working efficiently in team and independent situations - Ability to consistently communicate effectively with customer, suppliers, and associates We Offer: - Inclusive culture with associate-led Business Resource Groups. - Flexible PTO (112 hours and Holiday Schedule (7 observed paid holidays). - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits. ** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Role Description - Strategische Betreuung und Entwicklung definierter Key Accounts im Foodservice-Großhandel, inklusive nachhaltigem Auf- und Ausbau von Beziehungen zu Einkaufs- und Entscheidungsstrukturen sowie deren Endkunden. - Planung, Steuerung und Analyse von Absatz-, Umsatz- und Profitabilitätskennzahlen; Verantwortung für Forecasting, Reporting und die Umsetzung von Wachstumsstrategien. - Vorbereitung und Führung von Jahresgesprächen, Preis- und Vertragsverhandlungen sowie Entwicklung individueller Account-Pläne (inkl. Push-/Pull-Mechaniken). - Initiierung und Steuerung bereichsübergreifender Projekte in enger Zusammenarbeit mit Marketing, Supply Chain, Finance und weiteren internen Schnittstellen. - Repräsentation von Arla auf Messen und Branchenveranstaltungen sowie Kundenbesuche im zugeordneten PLZ-Gebiet und bei Fokus-Kunden. Qualifications - Abgeschlossenes betriebswirtschaftliches Studium oder vergleichbare Qualifikation. - Mehrjährige Vertriebserfahrung im Foodservice- oder FMCG-Umfeld, idealerweise mit Großhandelskunden und deren Endkunden oder mit Grundverständnis für die Retail-/Foodservice-Landschaft und deren Dynamiken. - Nachweisbare Erfolge im Key Account Management, insbesondere in Preis- und Vertragsverhandlungen sowie im Ausbau von Wachstumskategorien. - Ausgeprägte analytische und unternehmerische Fähigkeiten, Kommunikationsstärke, Eigenmotivation und Verhandlungsgeschick. - Sicherer Umgang mit CRM-Systemen und datenbasierten Steuerungstools sowie hohe Reisebereitschaft. Benefits - Flexibilität. - Remote Work möglich – unser HQ ist in Düsseldorf, aber du kannst überall in Deutschland leben. - Work-Life-Balance: 38,5-Stunden-Woche, flexible Arbeitszeiten, Zeiterfassung, 30 Tage Urlaub plus drei zusätzliche betriebliche Tage. - Skandinavische Unternehmenskultur: Flache Hierarchien, Wertschätzung, Feedbackkultur und regelmäßige Dialogformate. - Weiterentwicklung: Zugang zu unserer Learning Library und weltweite Karrieremöglichkeiten. - Vorteile: Vergünstigungen auf unsere Produkte, Corporate Benefits Programm, betriebliche Altersvorsorge. - Nachhaltigkeit: Mit unserer Strategie „Stronger Planet, Stronger People“ wollen wir bis 2030 unsere CO₂-Emissionen um 30 % reduzieren.

Role Description As the primary point of contact for the client, the Account Manager is the consultative advisor to the client, responsible for implementing best practices, dedicated to continual program improvement. They manage customer service teams and are responsible for managing the day-to-day operations including planning, adherence to service delivery and quality. Key Responsibilities - Establish and maintain effective relationships with clients, gaining their trust and respect. - Provide consultative support to the client, including writing and documentation, opportunities to utilize technology and value-added initiatives. - Act as a strategic partner, research industry trends and identify implications that can impact the client. - Leverage internal resources to ensure a successful program (e.g., HR, Workforce Management, training, IT, etc.). - Ensure program objectives and service levels are met. - Deliver on account goals by executing daily, weekly and monthly targets. - Leverage CRM tools such as Emplifi, Salesforce, Zendesk, and AI technologies to deliver results. - Provide meaningful, actionable program-specific reporting and analysis using traditional and BI tools. - Identify and analyze client concerns; take or recommend appropriate action; formulate alternative solutions; and follow-up to ensure accuracy and resolutions. - Coach and motivate a team of consumer contact center representatives, supervisors, and other team members, working remotely. - Oversee customer service team to ensure program goals are met, including quality standards, data accuracy, training and service delivery. - Manage team performance by setting expectations, providing feedback, coaching, and delegating. - Hold regular meetings and calibration sessions with client to ensure transparency through proactive communications, and continual improvement of the consumer experience. Qualifications - Strong understanding of the contact center environment to enhance performance and achieve client and financial targets. - Outstanding presentation and writing skills for client meetings and demonstrated successful consultations with multiple levels of client's management team. - Manage clients and successfully support in its service levels and business goals. - Deliver on account goals by executing daily, weekly and monthly targets in support of operating objectives. - Experience utilizing telephony software, CRM systems software and reporting tools. - Advanced skills in Microsoft Office including Word, Excel, Outlook, PowerPoint. - Knowledge of AI capabilities in a contact center environment. - Demonstrated ability providing technical support and troubleshooting via multiple channels. - Management experience across multiple channels (e.g. calls, emails, chat, SMS, social media, e-commerce, ratings and reviews). - Working collaboratively and effectively while handling multiple projects on various timelines in a fast-paced environment. - Proactive communication, organization, and being a team player. - Excellent interpersonal skills and the ability to work with staff with diverse backgrounds and perspectives. - Skilled trainer, coach, and team builder. - Knowledge of regulatory requirements for CPG products and crisis/recall management. Education/Experience - Bachelor's Degree preferred with 5-7 years' experience in the contact center industry (CPG/ Food accounts are a plus). - Demonstrated success in account management and call center/customer service management, preferably in the consumer-package goods or healthcare industries handling client relationships. Benefits - Competitive salaries and benefits including comprehensive medical, dental, vision, voluntary insurance plans, savings and retirement plans.