Role Description Enable you to apply your passion for risk analysis to real estate transactions. If you excel in collaborating with others to assess possibilities and discover solutions, it may be time to combine your analytical rigor with a premier brand in the commercial real estate space. First American is looking to add a Commercial Underwriter to our National Solutions team. This position plays a key role in transforming the commercial real estate experience by empowering our employees and customers to deliver next-generation solutions and results. What You’ll Do: - Provide underwriting support, and authorization to company personnel and customers related to the issuance of real estate title insurance commitments and policies. - Utilize underwriting standards and guidelines within delegated authority limits, to underwrite the issuance of title insurance. - Provide guidance to company personnel in the performance of real estate settlement services. - Issue underwriting standards and guidelines in accordance with established company processes. Qualifications - 5-7 years title underwriting experience, commercial experience preferred. - Must be familiar with real estate law, including federal and state regulations. - Strong understanding of fundamental concepts, practices and procedures of real estate title and settlement process. - Strong analytical rigor and business acumen. - Strong negotiation skills and ability to provide alternative solutions or convey unpopular information with tact. - Ability to collaborate and act decisively; build relationships internally and externally. - Excellent listening, verbal, and written communication skills. - Strong organizational skills with the ability to multi-task, prioritize and timely follow up. - Abstract thinking and creative solutions. Requirements - Pay Range: $97,700.00 - $130,300.00 Annually. - This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. Benefits - Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave. - Employee stock purchase plan.

• As a Customer Insights Analyst, you will be responsible for turning behavioral signals, feedback, and journey data into diagnoses, prioritizable recommendations, and impact hypotheses, directly contributing to the roadmap and the evolution of our customers' experience. • VoC (Voice of Customer) listening and collection system • Collect and/or analyze customer data and feedback, integrating qualitative and quantitative data from multiple sources to produce deep, actionable analyses of behavior, perception, and product usage. • Design and execute research and feedback programs. • Intentionally bring customers closer to Product initiatives, either through customer communities or relationships with key segments. • Identify gaps in customer listening and propose new channels/methods of collection based on journey analysis and product needs. • Systematic analysis of the customer journey, identifying opportunities and friction points. • Analysis, synthesis, and generation of actionable insights • Consolidate multi-source data into cross-analyses of the customer experience. • Structure problems, prioritize pain points, and translate insights into clear, prioritizable recommendations aligned with impact on product, revenue, and experience. • Develop and evolve dashboards and experience metrics, ensuring consistency, reliability, and decision-making capability. • Build executive narratives and participate in strategic forums, influencing decisions. • Serve as a direct and ongoing bridge to Product, understanding the business "hot topics" to guide the work, while ensuring alignment between customer feedback, business opportunities, and action plans. • Support Product backlog prioritization through evidence of impact on experience and the cost of customer pain. • Co-create experiment hypotheses in partnership with Product and Growth (e.g., communication/notification tests). • Reputation and Feedback Management • Map reputational risks and drivers of dissatisfaction on external channels (Reclame AQUI, app ratings, reviews), turning signals into alerts and recommendations. • Act as an early radar for sensitive issues, preparing early alerts and narrative adjustments for Product, Support, and Communications.

• Responsibility for all phases of new data exchange development; documenting, updating, and communicating business requirements • executing the configuration of the files • overseeing testing • facilitating on-time launch • Communication with clients and vendors regarding requirements gathering and analysis • Coordination with project team members to understand client-specific benefits structure, file layouts, field mappings, and profiles • Configurations of HRIS census files and data conversion from prior record keeper • Detailed documentation and configuration of files, along with secure file transfer setup and testing • Coordination with client and vendor contacts for meetings, specifications layout and testing • Coordination with project manager to maintain project tracking documentation and status reports • Primary link between internal and external parties to document all requirements for specifications for data exchanges across assigned clients/vendors • Use of industry file formats • Use of tools such as JavaScript/XML/XLS; Beyond Compare, SQL, Access • Peer assistance on quality assurance, defect tracking, and resolution • Participation in status discussions raising risk as needed • Engagement in a culture of continuous improvement • Exceptional customer service to clients and internal teams • Ownership of the transition process from the onboarding phase to the ongoing, steady-state (business as usual) environment, which includes documentation, detailed discussions, and issue resolution.

• Configurar e otimizar regras para mitigar riscos na entrada de clientes (KYC/KYP); • Criar, ajustar e monitorar regras antifraude em ferramentas como ClearSale, Credify; • Identificar padrões suspeitos e atuar em alertas; • Identificar comportamentos atípicos e tratar os alertas; • Monitorar índices de contestação, identificar causas e propor melhorias; • Garantir conformidade com normas do Banco Central do Brasil;