The Trainer III – Epic Analytics serves as the Cosmos and Cogito Principal Trainer, leading the design and delivery of analytics training across Mount Sinai Health System. This role combines deep Epic analytics expertise with strong curriculum design, hands‑on training delivery, and end‑user enablement. The trainer will support Cosmos and Cogito Epic reporting tools, working closely with analytics teams, operational partners, and clinical service lines to mature a scalable, self‑service analytics training program Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Role Description Career Readiness Education focuses on developing, facilitating and managing Career Readiness Education programs that support career pathways and integrated academics by providing instructional leadership, community building and human and financial resources management. Responsible for carrying out the mission of the school to ensure a quality educational experience by preparing students with specific technical skills, employability skills and integrated academics for advancement along a career path and lifelong learning. The Business CRE/CTE Teacher is a highly qualified, state certified educator responsible for delivering specific course content in an online environment. Teachers provide instruction, support, and guidance, manage the learning process, and focus on students’ individual needs. Teachers monitor student progress through Stride K12’s learning management system. They actively work closely with students and parents/learning coaches to advance each student’s learning toward established goals. Teachers typically work from home but must travel occasionally throughout the year to various school functions, such as state testing or as otherwise required by the school. This is a full-time position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school. Qualifications - Bachelor's degree - Active state teaching license - Ability to clear required background check Requirements - Provides rich and engaging synchronous and asynchronous learning experiences for students - Commitment to personalizing learning for all students - Demonstrates a belief in all students’ ability to succeed and meet high expectations - Differentiates instruction based on student level of mastery - Augments course content according to prescribed policies and procedures using appropriate asynchronous and synchronous tools under guidance from principal and coach - Maintains grade book ensuring student academic integrity, makes student placement and promotion decisions, and alerts administrators to concerns about student performance and progress - Prepares students for high stakes standardized tests - Establishes and maintains positive rapport with families and regularly communicates with and responds to students and learning coaches/parents in a timely manner - Supports learning coaches/parents with student curricular and instructional issues, as well as basic troubleshooting in a virtual classroom environment that is in line with academy policies and procedures - Travels as required (on average once per month and/or approximately 20% of the time) for face-to-face professional development, student testing, and as required by school Benefits - Salary range: $48,752.00 - $60,940.00 - Eligible employees may receive a bonus - Robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off

Position Summary About Orlando Health Medical Group Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida. Orlando Health Medical Group is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. Orlando Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes: - Medical, Dental, Vision - 403(b) Retirement Savings Plan - Health Savings Account (HSA) - Flexible Spending Account (FSA) - Paid Time Off (up to 5 weeks to start) - Life Insurance - Extended Leave Plan (ELP) - Family Care (childcare, elder care, pet care) - Paid Parental Leave - Pet Insurance - Car Insurance - Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt Job Summary The Quality Assurance Coach is responsible for conducting coaching, maintaining quality standards, and collaborating with leadership on ways to improve quality and experience. This position coordinates with our training department to develop on-going trainings and education materials relative to the Patient Access role. The Quality Assurance Coach aims to build awareness of available resources and works with team members to create individualized goals for continuous improvement, all in an effort to deliver outstanding service that drives the best experience possible. This position supports the Patient Access Leadership with quality initiatives, process improvements, and overall performance improvement. Performs daily quality assurance audits and outcome assessments on the accuracy of patient data, both system-related and process-related. Responsible for monitoring calls. Responsibilities Essential Functions  Reviews agent quality reports, composed of quality scores generated by auditors, and phone calls to conduct coaching.  Assists management in the development and updating of reports to identify and track quality trends.  Provides feedback to agents based on quality standards via the Coaching environment within the Quality Management platform, i.e., Observe.ai.  Answers questions and assists team members with issues regarding soft skills, policies, and procedures.  Remains current and proficient in all operational procedures in order to provide appropriate coaching based on quality assurance trends.  Regularly rounds and shares best practices with team members.  Coordinates with and assists Training with the initial training, coaching, and development of new hires.  Coordinates with Training to develop periodic refreshers, develop new training programs and updating of training modules.  Identifies team members who need additional coaching and works with Quality Assurance and Operational Management to identify areas of improvement.  Reviews appropriate reports and databases to monitor patient account errors and tracks and trends/errors.  Maintains reports, statistics and documentation as assigned.  Supports and reinforces communication protocols with patients and the practice to provide ongoing feedback regarding core skills, accuracy/errors.  Supports and reinforces training with team members on the purpose of service excellence and how to ensure high quality outcomes.  Assists and supports the implementation of process improvements, both intradepartmental and interdepartmental.  Assists in expediting issue resolutions as assigned.  Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.  Maintains compliance with all Orlando Health policies and procedures.  Communicates with clinic, training and access center leaders to create efficiencies.  Participates in corporate downtime recovery and emergency intakes as assigned.  Participates in all requirements of the Professional Development focusing on systems, workflows and overall experience. Qualifications Education/Training  Associate Degree Required or Equivalent Relevant Experience with High School Graduate Degree  Bachelor’s Degree Preferred Licensure/Certification None. Experience  Two (2) years of relevant experience with 1+ years in healthcare preferred  Strong customer service skills required  Experience and knowledge of contact center operations preferred  Adult training or teaching experience desired

• Translate content plans from the Lead Customer Education Strategist into polished, outcome-based courses and learning paths for Harvey Academy, spanning e-learning modules, instructional videos, interactive exercises, and one-pagers. • Design detailed storyboards, scripts, and course outlines that translate complex technical product concepts into clear, accessible learning experiences for diverse audiences. • Produce high-quality instructional videos end-to-end, from scripting and storyboarding through filming and editing, and collaborate with the Video Content Creator to ensure consistency in tone, narrative, and pedagogy. • Partner with the Learning Designer to align on content standards, divide workload across the Academy curriculum, and maintain a consistent learner experience. • Apply adult learning principles, UX-for-learning best practices, and instructional design frameworks to maximize clarity, engagement, and knowledge retention across all content. • Help maintain and organize Harvey Academy’s learning platform, including updating courses, ensuring content accuracy, and managing learning path updates tied to new product features and release cycles. • Collaborate with Product, Engineering, and User Operations teams to stay current on product capabilities and translate technical features into accessible learning materials. • Analyze learner feedback and content analytics to refine course effectiveness, identify content gaps, and continuously improve the learner experience. • Maintain and improve Harvey’s content systems — applying existing templates and standards while surfacing opportunities to streamline and strengthen them. • Support broader customer education initiatives that strengthen Harvey’s self-serve learning ecosystem and contribute creative ideas to elevate the overall program.