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Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.
Senior Network Engineer, Voice Automation, Provisioning, Virtual
Location
Alaska + 5 moreAll locations: Alaska | California | Montana | Oregon | Texas | Washington
Posted
55 days ago
Salary
$61.3K - $104.4K / year
Seniority
Senior
Job Description
Senior Network Engineer, Voice Automation, Provisioning, Virtual
Providence
• Lead large-scale Cisco phone provisioning projects, including bulk deployments and configuration (BAT) • Design and implement site-specific telecom solutions, ensuring seamless integration with enterprise standards • Configure and optimize Cisco Call Handlers and voicemail systems for new and migrated environments • Execute end-to-end migration plans, including cutover strategies, validation, and post-deployment support • Develop and maintain telecom standards, procedures, and performance requirements for enterprise environments • Ensure compliance with regulatory and security requirements during migrations and deployments • Perform advanced troubleshooting for voice infrastructure issues during and after migrations • Collaborate with cross-functional teams to resolve complex technical challenges quickly • Create detailed documentation for provisioning, migration workflows, and configuration standards • Identify opportunities for automation and process optimization in deployment activities • Partner with business leaders and stakeholders to align migration strategies with organizational goals • Provide exceptional customer service and maintain a professional, collaborative approach • Spearhead monitoring, diagnosing, and optimizing network systems • Prepare detailed management documentation outlining root causes, performance issues, and resolution strategies • Ensure adherence to change management policies for thorough documentation and compliance • Maintain alignment with organizational requirements for incident management, including SLA and SLT compliance
Job Requirements
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
- 5 or more years of related experience
- Experienced in automation, specifically related to deployment, recovery, or other manual processes
- Experienced with n-tier solutions.
- Experienced with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
- Experienced with influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
- Experienced leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
- Experienced with leveraging data and metrics to drive behavior, process, and priority decisions
- Experienced with using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Experienced in problem solving using systematic procedures and investigating problems utilizing root cause analysis
Benefits
- Health care benefits (medical, dental, vision)
- 401(k) Savings Plan with employer matching
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
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