Role Description As an Operations Associate, you will play a key role in ensuring customers and internal teams can seamlessly use the platform. You will work closely with sales and customer-facing teams to configure backend systems, manage demo environments, and support operational workflows that keep everything running smoothly. This role is ideal for a detail-oriented individual who thrives in structured processes and enjoys optimizing systems for efficiency and accuracy. Key Responsibilities - Partner with sales and customer success teams to set up new platform instances and configure customer accounts in the backend - Manage demo environments, including setting up and shutting down instances as needed - Execute and maintain custom configurations for both internal and external use cases - Follow established operational workflows to ensure accuracy, consistency, and timely delivery - Identify process inefficiencies and contribute ideas for continuous improvement Qualifications - Several years of experience in operations, data entry, or administrative roles requiring high attention to detail - Comfort working within structured workflows and product-related processes - Strong organizational skills with the ability to manage multiple tasks simultaneously - Proven ability to collaborate cross-functionally with different teams - Resourceful, proactive mindset with a willingness to learn new tools and systems Schedule - Monday–Friday, Full-time Hours - Two shifts available — one daytime (EST) and one nighttime (EST), with a few hours of overlap Apply here https://operationsarmy.com/application

Role Description As our Service Technician – Data Center Service, you will work with warranty related service issues for our Datacenter product line. Provide service, guidance and technical expertise to end users and outside sales representatives. Position Key Attributes - Ability to personally live safe and hold themselves and other team members accountable by having their back in support of our Safety core value. - Has integrity, works transparently and recognized for treating others with respect. - Takes accountability to create and execute solutions that deliver desired results and can “own it” in a Performance Driven Culture. - Works collaboratively as one team in a Teamwork culture. - Enjoys embracing and igniting change as a catalyst for improvement. - A “builder” who is comfortable in a continuous improvement culture. - Can thrive in a “legacy now” culture in which we strive to do the right thing for the company today, even if it is the hard thing, and leave behind a stronger company for the next generation of employees. Position Responsibilities - Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects. - Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair. - Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. - Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance. - Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor. - May advise management regarding customer satisfaction, product performance, and suggestions for product improvements. Qualifications - High school diploma or equivalent. - Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred. - Ability to travel ~85% of the time to various job sites for commissioning and warranty work. - Superior analytical skills and attention to detail. - Ability to read and interpret blueprints, plans, and manuals. - Ability to stay on project through root cause analysis. - Excellent customer service skills with desire to exceed internal and external customer expectations. - Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery. Preferred - Trade/technical school or certification a plus. - Product experience with industrial HVAC equipment or similar electromechanical products preferred. - Strong experience in Microsoft Excel and Word. - Intermediate experience with commercial projects. - Building automation experience a plus. Benefits - Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. - Making NexGen Products - Cooling the World’s Ever Expanding Data Centers. - Air-conditioned work environment. - Benefits start day one. - 401K match. - First year, 4 weeks’ vacation (accrued).

• collaborate with the Region Director of Customer Logistics to drive significant advancements in operational excellence • lead initiatives aligned with 'Must Win Battle' imperatives • drive productivity initiatives and enhance operational efficiency • guide and empower Branch Support Teams in continuous improvement efforts • spearhead the integration and deployment of the CS&L IL6S framework

• Design and implement core CX workflows across Customer Success, Services, and Support, including sales-to-services handoffs, estimation processes, and cross-functional operating models • Translate CX leadership direction into operational processes and system requirements, ensuring tools such as PlanHat, Salesforce, and Kantata support how teams are expected to work • Define system requirements and guide IT teams, system administrators, and vendors through implementation, ensuring solutions align with intended workflows and user experience • Define and improve forecasting, planning, and operating rhythms, including business reviews/performance cadences to drive decision-making/accountability • Own cross-functional initiatives and ambiguous operational problems end-to-end, including initiatives related to AI-driven insights and predictive workflows, from defining the approach through implementation • Ensure processes are effective in practice, refining workflows, systems, and handoffs to drive consistent execution and intended business outcomes • Work across CX leadership, IT, and external partners to drive alignment and implementation of processes and systems • Coordinate with enablement and operational teams to support rollout of new processes and systems