• Drive sales growth and market expansion for INFICON products within key OEM and Semi End User accounts primarily located in the eastern US territory • Identify growth opportunities for INFICON’s product portfolio • Build and maintain strong customer relationships by addressing specific needs • Provide technical guidance and expertise on the application of INFICON products • Manage comprehensive account activities, including preparing quotes, negotiating contracts, submitting forecasts, and creating key account plans

• Provide follow-up support on specific applications and projects to company sales representatives and customers • Maintain relationships with existing customers, channel partners, and field sales organizations • Partner and collaborate with Distributor on the account strategy within selected accounts • Drive Information Software (IS) and IoT strategy with Channel Partners at selected accounts • Establish strong relationships at all organizational levels within the customer base • Follow the Rockwell Automation sales process: know assigned accounts, plan for growth, maintain a healthy funnel, drive opportunities to closure • Work with Distributor to qualify customer opportunities • Maintain accurate assessments of target and opportunity funnels within Salesforce CRM system.

• Responsible for the sales of consumable and diagnostic lab supplies and instrumentation within a defined territory • Maintain effective customer relations and develop opportunities for growth within an existing customer base • Assure market penetration and profitability while achieving sales and profit forecasts • Make decisions independently and utilize available resources to meet customer needs • Perform sales calls and vendor relations with customers in the assigned territory • Research competitor and industry activity • Introduce new products and services • Manage pricing within territory to control profitability • Maintain accurate reporting, records, and files for territory management • Communicate customer issues to supervisor • Inform customers of supply and price trends

• Own high-level client interactions and relationships • Serve as a point of contact for clients throughout the customer lifecycle, fostering strong, trust-based relationships with internal and external stakeholders • Triage incoming defects, drive out configuration requirements, and field enhancement requests to ensure client needs are addressed promptly and effectively • Partner with the support developer for your clients to facilitate advanced triage, remediation, and code changes • Demonstrate in-depth knowledge of the Quavo platform, including its functionality and capabilities, to guide clients toward achieving their goals • Leverage expertise in claims, fraud, and disputes to ensure solutions align with clients’ industry-specific needs and challenges • Drive client satisfaction by effectively tracking and managing all client support, monitoring, remediation, and configuration change work, ensuring timely resolutions and communication • Lead weekly stand-up calls and other required communications, addressing client needs, providing updates on implementation projects, and ensuring satisfaction • Provide client scorecard metrics to leadership, offering insights into overall client health and identifying areas for improvement or opportunity • Resolve and/or escalate customer issues within defined service level agreements (SLAs) to ensure timely and effective resolutions • Develop each client into a referral client by fostering long-term relationships and ensuring daily success within the product • Perform additional duties as assigned and maintain compliance with all company policies and procedures