• Own and drive the prompt, effective resolution of all escalated customer issues • Coordinate and guide Support Engineers and Customer Centric Engineering (CCE) teams • Demonstrate composure and leadership in high-pressure situations • Maintain proactive, transparent communication and accurate internal/external status reports • Prepare and present comprehensive weekly, monthly, and quarterly reports • Lead post-resolution reviews to identify systemic causes • Act as a strong internal voice for customers

• Team Leadership & Development • Direct Management: Lead and mentor a team of 6 - 7 Facility Growth Operations Associates. • Full-Cycle Talent Management: Handle onboarding, training, performance management, and career development to ensure high employee engagement and retention. • Scaling: Recruit and onboard new team members to scale the function as the company grows. • Operational Strategy & Execution • Strategic Playbooks: Develop, test, and implement playbooks for activating facility users across various care settings. • Data-Driven Growth: Use HubSpot, Tableau, and Excel to track success, iterate on strategy, and build reporting systems for execution activity. • Process Improvement: Partner with Marketing to develop value-driven materials and refine internal workflows to drive revenue and efficiency. • Embrace Critical thinking skills with attention to detail and the ability to lead your team to think critically. • Clinician Engagement (Individual Contribution) • Direct Outreach: Spend 20% of your day on outbound calls to clinical partners to drive platform adoption and usage. • End-User Training: Lead "roll-up-your-sleeves" demos and training sessions tailored to the specific needs of each facility. • Feedback Loop: Synthesize user feedback to highlight product pros/cons and flag insights for the Product team.

• Begeleiden van jouw klanten bij belangrijke veranderingen en implementaties binnen hun IT landschap en zorg je voor impact en resultaat • Samen stimuleren zij elkaars ontwikkeling en helpen zij hun klanten om mooie resultaten en veranderingen neer te zetten in hun IT landschap • Je gaat inspirerende opdrachten leiden en stuurt op resultaat • Van Europese aanbestedingen tot innovatieve of kleinere projecten en pilots • Van A-tot-Z begeleid je jouw klant en zorg je dat men snel en kwalitatief tot een oplossing/ resultaat komt

Requisition Number: 2342665 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. And that means continuous career growth opportunities for you. While we support you with the latest tools, advanced training, and the combined strength of high caliber co-workers. Schedule: Monday through Friday 8AM-5PM within your local time zone You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Make outbound calls and receive inbound calls to assess members' current health status and gaps in care - Completes assessments evaluating members for clinical and social needs timely and effectively - Follows model of care requirements as outlined in policies, procedures, and job aids - Evaluates members for ongoing needs and completes referrals as appropriate - Manages, communicates, and updates the plan of care with members - Collaborates with other programs and departments as necessary - Collaborates with Primary Care Physicians regarding medication concerns, questions, or other member needs - Ability to work independently and follow program processes You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Current, unrestricted RN compact license - 3+ years of experience in a hospital, acute care, or direct care setting - Basic level of experience with Microsoft Office (Word, Excel, Outlook) - Designated workspace and access to install high-speed internet via hardwire in home Preferred Qualifications: - BSN - Certified Case Manager - Case Management experience - Experience or exposure to discharge planning, utilization review, concurrent review or risk management - Experience in a telephonic role - A background in managed care *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.