Join our Virtual Services team based in Napier, and make a real difference in communities across New Zealand. • Full-time, permanent positions available | Monday to Friday • Start date: 06 July 2026 This is real work that changes lives — including your own. As a Case Manager in the Virtual Services unit located in Napier, you will be engaging directly with individuals and whānau from across Aotearoa over the phone or via email to provide financial support, employment services, and housing assistance. You’ll support people to achieve their goals by connecting them with the right services and creating tailored plans that work for them. This is complex, high trust mahi. You’ll be making decisions that impact whānau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity — this could be the role for you. What you’ll need to succeed | Ko tō āhua You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them. You’ll bring a high level of personal integrity, initiative, and self-management. You’ll also need to be: - Fast and accurate with data entry – getting the detail right matters. - Confident with technology – navigating multiple systems and supporting clients to do the same. - Empathetic and professional – able to hold space for real-life challenges while applying policy. - A clear communicator – someone who can build trust, explain things simply, and make good decisions. - Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go. - A strong team player – grounded, dependable, and collaborative. - Comfort with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements. A day in the life: - Supporting someone recently out of work to access income, training, or employment. - Helping a whānau explore housing options and coordinating follow-ups. - Encouraging digital self-service and building client confidence with online tools - Managing a busy caseload across multiple systems while keeping accurate notes - Referring clients to external providers and working collaboratively with others - Meeting with your team to reflect, troubleshoot, and support each other. What you’ll be part of: - You’ll join a public service organisation committed to manaaki tangata, manaaki whānau — helping New Zealanders to be safe, strong, and independent. - You’ll deliver integrated support across income, housing, and employment — helping clients navigate life transitions and connect to the right services, at the right time. - You’ll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve. In return, we’ll give you: - A full induction and training plan. - Ongoing support from your peers and leaders. - Development opportunities and career pathways. - A role where your mahi directly contributes to stronger communities. - A competitive salary based on Band 4 ($69,159 – $84,041). Position Description | He Whakaahuatanga Tūnga: http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/case-manager.docx Salary | Utu-ā-tau: $69,519.00 - $84,041.00 Recruitment and Selection Details: - Applications close: Sunday 19 April 2026 - Recruitment and Selection process: Shortlisted candidates will complete a short digital confidence skills test and will also need to attend an in person Assessment Centre the week of the 4th of May 2026. - Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application. How to Apply | Me pēhea te tuku tono Click ‘Apply Now’ to upload your current CV and cover letter and complete the online application form. You’ll be asked to respond to two short questions as part of the application form (each with a 2000-character limit): 1. Why do you believe you’re the right person for this Case Manager role? What skills and experiences will help you succeed? 2. Manaakitanga is about showing care, respect, and generosity. How might you demonstrate this in your work as a Case Manager? Joining us Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.

• Act as the main point of contact for clients, fostering strong relationships and understanding their business objectives. • Ensure client needs and expectations are met by proactively addressing concerns and providing strategic guidance. • Communicate project updates, milestones, and deliverables clearly to stakeholders. • Oversee project timelines, deliverables, and resource allocation to ensure seamless execution. • Collaborate with internal teams to align efforts with client priorities and expectations. • Identify and mitigate potential risks that could impact customer success. • Analyze workflows and identify inefficiencies to enhance operational effectiveness. • Implement best practices and process improvements to drive better outcomes for clients. • Continuously seek opportunities to streamline operations and maximize customer value. • Execute on customer priorities to ensure their success and satisfaction. • Deliver strategic insights and recommendations that align with client goals. • Drive initiatives that enhance customer experience and long-term partnership value.

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! About the Role: The Senior Manager, OT Threat Hunting is a key leadership role within the Dragos OT Watch (OTW) team, combining hands‑on technical threat hunting skills with people management experience. This team, comprised of threat hunters and security analysts across North America and Europe, is responsible for proactively hunting both malicious and non‑malicious activity across Dragos customer environments in support of our OT threat hunting offering. OTW operates globally across critical infrastructure sectors such as electric, oil & gas, manufacturing, water, and mining, providing proactive threat hunting across customer environments. It also includes OTW‑Complete (OTWC), a 24/7 managed service that combines continuous threat hunting with deep visibility, risk‑based vulnerability management, alert triage and architecture hardening. This position reports to the Senior Director of Threat Hunting and works cross‑functionally with Product, Customer Experience, and Incident Services teams to drive innovation and intelligence insights across ICS/OT environments. Our ideal candidate has experience delivering proactive hunting services at scale and enjoys balancing deep technical work with team leadership. Responsibilities: - Lead, mentor, and develop a regionally aligned (North America and Europe) team of OT threat hunters and security analysts, fostering technical excellence, analytical rigor, and accountability. - Manage day‑to‑day operations of OT Watch and OT Watch Complete, partnering closely with the Sr. Director of Threat Hunting on planning, innovation, and resource management. - Drive collaboration and alignment across threat hunting, detection engineering, and incident response functions to strengthen outcomes and coverage. - Own delivery against--and continuous refinement of--key performance indicators (KPIs) for OTW Threat Hunting and OTWC services. - Partner with threat intelligence teams to translate intelligence into prioritized, actionable hunting campaigns. - Provide executive‑level reporting and insights on hunt outcomes, detection coverage, and emerging threat trends. - Support team growth and visibility through recruitment, onboarding, performance management, and representing OTW via writing, speaking, and community engagement. Qualifications: - At least 5-7 years of experience in cyber defense, threat hunting or detection engineering; at least 2 years mentoring or providing a level of leadership to personnel. - Demonstrated expertise in threat hunting, hunt hypothesis development and behavioral detection. - Strong knowledge of attacker TTPs, and common frameworks utilized in threat hunting (MITRE ATT&CK for ICS, ICS Cyber Kill Chain, etc.). - Familiarity with scripting, query and automation languages such as Python. - Excellent communication skills, including the ability to translate complex findings into actionable business insights for customers. - Ability to travel up to 10% (both domestic and international). - Experience with industrial control systems security across electric, oil and gas, and/or manufacturing verticals. Compensation: - Salary: $205,000 - Competitive Equity Package - Comprehensive Benefits Plan #LI-JF1 #LI-REMOTE Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role This is a full-time role that can be held from one of our US hubs (New York or Boston preferably), or remotely in the United States. ServiceNow is the AI platform for business reinvention — helping large enterprises put AI to work across IT, CRM, employee experience, and beyond. Our digital experience is how we tell that story to the world. The Digital Experience Strategy team at ServiceNow sits at the intersection of strategy and execution. We’re looking for a strategist with a proven track record of creating digital experiences and translating campaign goals into structured customer journeys. Someone passionate about upleveling user experiences, opinionated about connected customer journeys, and ready to lead the vision, strategy and roadmap – prioritizing what gets built, and what doesn’t. This role is a blend of product, digital, UX and marketing. The best candidates want to be at the forefront of AI -- and are extremely creative, hands-on, data-driven and eager to dive into everything and bring their vision to life. Responsibilities - Translate the marketing teams’ campaign ideas into concrete web experience requirements - Drive the Product Roadmap for Digital, prioritizing what drives engagement and moves the needle - Collaborate with Product Marketing, UX, Digital Product Management, Copywriting, Engineering, and agency partners to move from strategy to execution - Leverage UX research, site analytics, a/b test results to guide decision making - Build reusable frameworks that scale across ServiceNow’s solutions (AI, IT, Employee Experience or CRM) without bespoke builds for every product or campaign - Understand different audience segments and ensure experience, messaging and content evolve throughout the buying group journey to improve engagement - Feed performance insights back to the team — journey friction, content gaps, where buyers are stalling - Design cross-channel strategy, with web as the hub — connecting email, social, events and ABM into cohesive, connected experience rather than disjointed touchpoints - Define buying group progression logic, personalization rules, success metrics, a/b tests, how experience adapts based on signals Qualifications You might be a good fit if you: - Have 8+ years in digital experience strategy, .com product management, or a hybrid digital/marketing role — shaping website experiences, not just campaign strategy - Have translated marketing campaign goals into concrete digital site requirements - Are opinionated about what good UX looks like and comfortable defending your strategy when stakeholders push back - Think holistically — you connect dots across channels and touchpoints and can't stand disjointed experiences - Make decisions using analytics, UX research, and behavioral data - Can navigate ambiguity and find simple, clear solutions when the problem is messy - Understand B2B buying dynamics and multi-stakeholder decision-making - Can build alignment across marketing and product orgs without losing the thread of what the customer actually needs - Have worked closely with UX, engineering, agencies, and product teams to ship - Can prototype with AI tools like Claude Code For positions in this location, we offer a base pay of $139,90 - $244,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote