What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. How You'll Make an Impact: As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual. You will build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout. What You Bring to the Team: - Meet and exceed ambitious targets and revenue goals set by the customer growth management team. - Develop and maintain strong relationships with key stakeholders and decision-makers. - Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication. - Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives. - Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs. - Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products. - Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve. What Sets You Up for Success: - Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space. - Experience and/or education in hospitality operations. - Strong understanding of hospitality industry trends and challenges. - Ability to build and maintain long-term relationships with clients. - Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions. - Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders. - Self-motivated and goal-oriented, with a relentless drive to exceed targets. - Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I. - Willingness to travel as required ( < 10% ) Bonus Skills to Stand Out: - Demonstrable success in selling PMS or other hotel tech software. - Languages: English (additional European languages are always a plus!) Compensation: Commission is uncapped and top performers earn in excess of $120k (after 3 month ramp up) #LI-AC2 What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Company Awards to Check Out! - Best All-In-One Hotel Management System | HotelTechAwards (2025) - Overall 10 Best Places to Work | HotelTechAwards (2025) - Most Loved Workplace® Certified (2024) - Top 10 People’s Choice(2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

• Respond to a high volume of inbound client inquiries coming in by phone, live chat, and email • Complete outbound calling campaigns to help clients move forward with their loan request • Identify client needs and help clients use specific site features • Identify trends impacting agent and client experience and communicate issues to Client Success Management • Have the opportunity to share your thoughts, opinions, and insights with leadership • Assist other team members with questions/issues they may have through internal team communication • Perform other outlined projects, initiatives, and responsibilities as assigned by your supervisor

About Correlation One Correlation One is the largest provider of AI and data workforce development programs globally, having trained over 500,000 professionals across 11 countries. As the largest training provider for Amazon Career Choice, and a growing partner to state governments building registered apprenticeship programs, Correlation One sits at the intersection of employer talent needs and scalable workforce training. We work with Fortune 500 enterprises, federal and state government agencies, and leading employers to close skills gaps in AI, data analytics, cybersecurity, and operations leadership. Our programs produce job-ready graduates who are prepared to contribute from day one. About the role: The Career Success Coach (CSC) will play a key role in ensuring the success of learners in Correlation One’s world-class data training and jobs programs. The CSC will work alongside a team of Teaching Assistants and Correlation One program operations staff to provide professional development coaching support to a cohort of learners. Your contract begins one week prior to the program start date and concludes on the program end date. The ideal candidate is: - Passionate about workforce development in the data center tech and ops learning ecosystem, motivated by helping learners build the skills needed for high-impact data center ops roles within Japan’s growing tech and innovation sectors. - An empathetic, culturally aware communicator who understands the unique needs of learners entering technical fields. They can confidently guide participants on how to build foundational data center technician / ops skills, navigate Japan’s evolving job market, and progress toward meaningful career outcomes. - A collaborative team player who enjoys developing and refining program strategies—such as learner engagement tactics, career readiness resources, and employer-aligned preparation—to ensure participant success across diverse backgrounds and experience levels. - Highly organized with strong program and project management skills, able to coordinate across stakeholders (learners, instructors, employers, internal teams) while keeping long-term program goals—such as job placement, learner skill mastery, and stakeholder satisfaction—front and center. Role responsibilities: The CSC will have 4 main focus areas detailed below: - Conduct 1:1 coaching meetings [Up to 6hr / wk] - Offer 4-6 hours of office hours availability per week. This is equivalent to up to 12 30-minute (or less) meetings per week, with a max of 8 hours weekly. Your office hour availability is largely determined by you, with the expectation that you are working with learners to find mutually available times as-needed - Share regular updates with PD team [1hr / wk] - Weekly asynchronous updates serve as an opportunity for CSCs to celebrate wins, discuss specific learners for support and guidance, and share relevant announcements and updates. - Bi-weekly pod meetings [45min] serve as a time for more in-depth check-in, updates on current program priorities, and CSC collaboration - Learner engagement, interaction tracking, and job search progress [Up to 2hr / wk] - Track notes from 1:1 coaching meetings related to learner job search progress, ~5 minutes / meeting - Monthly, update the job search status for every learner in your cohort, ~ 1 hour / month - Reply to all Slack and email communication within 24 hours, ~ 1 hour / week - Providing resume and LinkedIn profile feedback [Up to 2.5hr / wk] - Provide feedback via standardized rubrics on 3 exercise throughout program [10min / learner / exercise] - Exercise 2 - Resume draft - Exercise 3 - LinkedIn profile - Exercise 4 - Resume final Who you are: - Minimum 4-year college degree or equivalent experience - 2+ years of professional experience, ideally in career development or coaching, professional counseling, or related program management focused on job seekers - Outstanding, executive-ready written and verbal communication skills in English & Japanese - Experience developing trusting relationships and effective guidance to adult learners and/or job seekers - Experience delivering career coaching in an entirely remote format - An affinity for communicating with others in an empathetic and considerate manner - Strong work ethic, ability to work well under pressure and with minimal supervision - Proactive problem-solver, high attention to detail, and a quick learner - High level of technical proficiency and comfortable adapting to new tools and technologies with ease - Familiarity with Google Workspace and Slack Where you are located: - The ideal candidate will be located in Japan. Correlation One’s Commitment Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants to bring their unique skills, experiences, and outlook to our work environment. Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidates@correlation-one.com. #LI-DNI #noad

• Troubleshoot and manage day to day customer communications and support requests • Project manage new customer onboarding, including data migration, account setup, and training • Maintain product FAQ documentation • Update customers on newly released and upcoming product improvements • Gather product feedback and help define product requirements • Contribute to building a kind and winning company culture