About Correlation One Correlation One is the largest provider of AI and data workforce development programs globally, having trained over 500,000 professionals across 11 countries. As the largest training provider for Amazon Career Choice, and a growing partner to state governments building registered apprenticeship programs, Correlation One sits at the intersection of employer talent needs and scalable workforce training. We work with Fortune 500 enterprises, federal and state government agencies, and leading employers to close skills gaps in AI, data analytics, cybersecurity, and operations leadership. Our programs produce job-ready graduates who are prepared to contribute from day one. About the role: The Career Success Coach (CSC) will play a key role in ensuring the success of learners in Correlation One’s world-class data training and jobs programs. The CSC will work alongside a team of Teaching Assistants and Correlation One program operations staff to provide professional development coaching support to a cohort of learners. Your contract begins one week prior to the program start date and concludes on the program end date. The ideal candidate is: - Passionate about workforce development in the data center tech and ops learning ecosystem, motivated by helping learners build the skills needed for high-impact data center ops roles within Japan’s growing tech and innovation sectors. - An empathetic, culturally aware communicator who understands the unique needs of learners entering technical fields. They can confidently guide participants on how to build foundational data center technician / ops skills, navigate Japan’s evolving job market, and progress toward meaningful career outcomes. - A collaborative team player who enjoys developing and refining program strategies—such as learner engagement tactics, career readiness resources, and employer-aligned preparation—to ensure participant success across diverse backgrounds and experience levels. - Highly organized with strong program and project management skills, able to coordinate across stakeholders (learners, instructors, employers, internal teams) while keeping long-term program goals—such as job placement, learner skill mastery, and stakeholder satisfaction—front and center. Role responsibilities: The CSC will have 4 main focus areas detailed below: - Conduct 1:1 coaching meetings [Up to 6hr / wk] - Offer 4-6 hours of office hours availability per week. This is equivalent to up to 12 30-minute (or less) meetings per week, with a max of 8 hours weekly. Your office hour availability is largely determined by you, with the expectation that you are working with learners to find mutually available times as-needed - Share regular updates with PD team [1hr / wk] - Weekly asynchronous updates serve as an opportunity for CSCs to celebrate wins, discuss specific learners for support and guidance, and share relevant announcements and updates. - Bi-weekly pod meetings [45min] serve as a time for more in-depth check-in, updates on current program priorities, and CSC collaboration - Learner engagement, interaction tracking, and job search progress [Up to 2hr / wk] - Track notes from 1:1 coaching meetings related to learner job search progress, ~5 minutes / meeting - Monthly, update the job search status for every learner in your cohort, ~ 1 hour / month - Reply to all Slack and email communication within 24 hours, ~ 1 hour / week - Providing resume and LinkedIn profile feedback [Up to 2.5hr / wk] - Provide feedback via standardized rubrics on 3 exercise throughout program [10min / learner / exercise] - Exercise 2 - Resume draft - Exercise 3 - LinkedIn profile - Exercise 4 - Resume final Who you are: - Minimum 4-year college degree or equivalent experience - 2+ years of professional experience, ideally in career development or coaching, professional counseling, or related program management focused on job seekers - Outstanding, executive-ready written and verbal communication skills in English & Japanese - Experience developing trusting relationships and effective guidance to adult learners and/or job seekers - Experience delivering career coaching in an entirely remote format - An affinity for communicating with others in an empathetic and considerate manner - Strong work ethic, ability to work well under pressure and with minimal supervision - Proactive problem-solver, high attention to detail, and a quick learner - High level of technical proficiency and comfortable adapting to new tools and technologies with ease - Familiarity with Google Workspace and Slack Where you are located: - The ideal candidate will be located in Japan. Correlation One’s Commitment Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants to bring their unique skills, experiences, and outlook to our work environment. Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidates@correlation-one.com. #LI-DNI #noad

• Troubleshoot and manage day to day customer communications and support requests • Project manage new customer onboarding, including data migration, account setup, and training • Maintain product FAQ documentation • Update customers on newly released and upcoming product improvements • Gather product feedback and help define product requirements • Contribute to building a kind and winning company culture

Role Description Excellent opportunity for a committed Customer Success Manager to join our RELEX family, ideally in the CST or MT time zone in the US! You’ll join a diverse team who will help you succeed in your new role. This team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our accelerated expansion into North America. In this role you will help the team achieve this goal by: - Building high quality customer relationships - Leading KPI target discussions - Improving NPS scores - Actively pursuing incremental SaaS from renewal, upsell, and cross sell opportunities Candidates must have an understanding of Mfg. / CPG and/or Retail supply chain and have experience working with or supporting one or more of the following areas: - Demand planning, forecasting and replenishment - Space planning & Assortment - Category management and Merchandising - Price and promo optimization - Retail or CPG supply chain The ideal candidate is comfortable working as a trusted advisor, providing strategic guidance and support to leaders. Additionally, you have commercial experience in SaaS, either as a provider or customer. This is essential to success in this role! Our Customer Operations team partners with customers and supports their diverse needs. Throughout the sales experience, they develop and deliver projects, optimize how our solution is used, and ultimately keep our customers happy and help them achieve their goals. Their relationship-building skills and retail/supply chain knowledge are second to none. Customer Success Manager, and this is some of what you’ll be doing: - Having your finger on the pulse of your customers' operations and business strategy - measuring satisfaction, asking about challenges, and offering help when needed - Working with your customers with a strong consultant mindset to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs, and maximize the efficiency of in-store operations - Monitoring customer's key performance metrics and taking the necessary actions to improve them - Facilitating recurring steering meetings to align with customer's business-strategy and RELEX road map - Working closely with Service Delivery Manager to plan and coordinate version upgrades - Managing customers' solution improvements and working directly with RELEX Value Development team - Providing thought leadership, innovation, and having the confidence to challenge business strategy with your customers - Being the primary escalation point for business operations, secondary for IT - Performing administrative functions such as reporting and invoicing billable activities Qualifications - Minimum 2+ years of relevant work experience in SaaS Customer Success Management, IT Service Management, Management Consultancy, Supply Chain Management, and/or Account Management role operating or supporting one of the key areas above - 2+ years of commercial experience in SaaS, either as a provider or as a customer - 4+ years of leadership experience in supply chain, pricing, and/or merchandising - Experience in having full customer responsibility, developing customer accounts, managing development roadmaps, and actively pursuing cross sell and upsell opportunities - Process and software solution experience in any of the following areas: - Demand planning, forecasting and replenishment - Space planning & Assortment - Merchandising - Retail or CPG - Industry experience with retailers, preferably experience with Tier 1 retailer - Relevant Master's or Bachelor’s degree with an excellent academic record in e.g., Industrial Management, Business Administration, Business Management, Computer Engineering, Industrial Engineering, Computational Science and Engineering, Logistics, Supply Chain Management or Supply Chain Engineering Requirements - Combination of Customer Success Management skills, IT Service Management skills and retail industry knowledge - Able to influence business strategy and communicate effectively at all levels - Able to understand customer’s challenges from business and IT perspectives - Able to independently develop customer accounts and create more value for our customers Company Description RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today. Being part of RELEX means being heard, feeling valued, and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea. RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Act as the single point of contact for day-to-day account oversight and relationship management • Oversee production activities for HealthEdge’s customers • Efficiently handle product and service-related inquiries • Understand and creatively solve customer requests • Collaborate with Product, Engineering, and Technical Support teams • Manage escalations and ensure resolutions • Oversee account operational metrics and reporting • Conduct regular communications with customer influencers • Advocate for the customer within HealthEdge