• Proactively call prospective clients to generate new business • Persistently use traditional and creative methods to reach new points of contact with prospective clients to sell Educational & Therapy Services • Continuously generate client leads using high-volume calls and emails • Build and maintain an active pipeline of prospective clients • Educate prospective clients about Aya's differentiated Educational staffing services • Cultivate and maintain valuable relationships with prospective clients • Strive for continuous improvement and career advancement • Travel up to 50% in order to meet with prospective clients, attend conferences or trainings

About us Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system. Role Description Your North Star: Support the Pomelo clinical practice's efficiency by owning key operational & administrative processes. Your key responsibilities will include: - Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP - Monitor our member support phone line and answer any questions that patients call in with - Complete eligibility checks for new and existing patients and own the patient offboarding process - Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization - Manage referrals to health plan’s Case Management team - Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency - Other responsibilities as assigned Who you are - 4+ years healthcare administration experience, ideally having worked within virtual care - Familiarity with SDOH platforms and referrals - Results-oriented operator who moves fast - Meticulous attention to detail - Goes the extra mile for patients - Comfort with ambiguity - Ability to work cross-functionally with clinicians - Passionate about maternal and child health Why you should join our team By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer: - Competitive healthcare benefits - Generous equity compensation - Generous PTO policy At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $40,000 to $50,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash. #LI-Remote Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

Career Category Corporate Services Job Description Territory: Gulf Coast ( Houston, TX, Little Rock, AK, New Orleans, LA) - Candidates can live anywhere within the territory. Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. HOW MIGHT YOU DEFY IMAGINATION? If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Patient Access Liaison – UPLIZNA IgG4-RD - Rare Disease Live What you will do Let’s do this. Let’s change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels. The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more. - Secure written or electronic patient HIPAA for patients in the assigned geography - Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections - Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate - Educate the patient on UPLIZNA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access - Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed - Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements - Provide access and reimbursement education based on the enrolled patient’s UPLIZNA benefits to physician offices and sites of care - Educate the physician office and/or SOC on UPLIZNA coverage based on the patient’s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access - Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews - Partner with Safety and PV and report AE’s and product complaints through medical information. - Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors - Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements Win What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience OR Master's degree and 4 years of patient services, and/or access and reimbursement, experience OR Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience Preferred Qualifications: - Scientific background and ability to learn product and disease information. - Nursing or other clinical background a plus - Access and reimbursement for buy and bill products - Orphan or Rare disease experience. - Familiarity with HIPAA guidelines and FDA requirements. - Familiarity with and Adherence to internal and OIG Compliance guidelines a must - Ability to handle difficult patient cases and resolve hurdles. - Ability to work in team environment and manage communication with case Liaisons and sales reps. - Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment. - Strong analytical skills and ability to report on meaningful activity in the region. - Proficient in Microsoft Office. - Professional, proactive demeanor. - Strong interpersonal skills and strategic mindset. - Excellent written and verbal communication skills. - Potential for up to 50% travel, including some overnight and weekend commitments. Thrive What you can expect of us As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: - Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. - A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan - Stock-based long-term incentives - Award-winning time-off plans and bi-annual company-wide shutdowns - Flexible work models, including remote work arrangements, where possible Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .Salary Range 178,336.00 USD - 201,298.00 USD

The Opportunity We are currently seeking a Concierge Team Agent to join our Concierge team! If you are customer service driven, excited to make a difference in the lives of others by helping them seek access to quality mental health care, and are results oriented then this position may be for you! We are a growing organization that is a remote working environment, and offers a positive work culture and fun company events. Responsibilities: The Concierge team agent is responsible for creating a positive first impression and supporting clients in accessing Lavender care as well as supporting documentation and billing. Duties include but are not limited to: Client care: - Be the first point of contact for new or existing clients with kindness, timely/accurate responses to the queries. - Monitor and respond to incoming communication channels in a timely manner (ie: phone, email, text and chatbox) client inquiries and making every effort to convert them to a client in a kind, compassionate manner. - Understanding our scope of care and guiding clients appropriately; directing clients to external resources if they are not a fit for Lavender. - Handling appointment booking, including sending forms, verifying insurance, managing client documentation, sending lab requisitions, and ensuring clients have follow-up appointments booked. - Supporting all clients needs and escalating issues when appropriate. Support for nurse practitioners: - Being proactive and responsive to communication with nurse practitioners in support of scheduling, clients needs and communication . - Maintaining awareness of NPs on shift and directing inquiries as appropriate. - Provide immediate response to symptom management issues. - Apply critical thinking in managing client concerns that are seeking support and escalate when appropriate. Ticket management: - Monitoring existing client tickets to progress them to closure in a timely manner with a positive outcome. - Ensure continuous review of 21/45 day follow up bucket. - Review new and unassigned buckets on a continuous basis. - Complete unscheduled follow up and missing information tickets regularly and close off in a timely manner, making every attempt to maintain the client under our care. - Escalating unresolved credit card or insurance issues according to policy. - Managing ticket documentation to support data collecting. The candidate: - 3+ years of experience in a call centre or sales-related environment - Sales-driven with proven ability to convert leads - High emotional intelligence, excelling in empathetic client communication - Stellar communication skills, phone and email etiquette - Highly efficient and goal oriented with a client-centric work ethic - Able to handle difficult clients with patience, kindness and compassion - Adaptable to changing processes - Tech savvy with computers, phones, online software systems and apps - Must have own computer and a quiet, professional space to work from home To apply for this position please submit your resume and application at www.joinlavenders/careers.com. We thank all applicants that apply!