Quick Overview Location: Remote - International Schedule: Monday–Friday, U.S. Business Hours (EST/CST/PST) Salary: $1,250/month → $1,500 after 90 days Employment Type: Full-Time, Long-Term Who We Are At ScaleSource, we connect professionals around the world with full-time remote opportunities inside U.S.-based companies. Our goal is simple. We build long-term teams. Every role we open is designed for someone to become a real part of a company’s day-to-day operations, not just temporary support. We look for people who want stability, growth, and a place where their work actually matters. What We Are Actually Looking For Here is what the best candidates for this role have in common: they describe customers as people they are responsible for, not tickets they process. They track their own follow-ups without being told to. They have de-escalated a difficult call without needing a manager. And when asked how many outbound contacts they made per day, they give a real number. This Is Not the Right Role If… This is not for you if you have only handled inbound calls reactively. It is not for you if your definition of follow-up is sending one email and waiting. And it is not for you if you need daily instructions to know what to work on.

Quick Overview Location: Remote - International Schedule: Monday–Friday, U.S. Business Hours (EST/CST/PST) Salary: $1,250/month → $1,500 after 90 days Employment Type: Full-Time, Long-Term Who We Are At ScaleSource, we connect professionals around the world with full-time remote opportunities inside U.S.-based companies. Our goal is simple. We build long-term teams. Every role we open is designed for someone to become a real part of a company’s day-to-day operations, not just temporary support. We look for people who want stability, growth, and a place where their work actually matters. What We Are Actually Looking For Here is what the best candidates for this role have in common: they describe customers as people they are responsible for, not tickets they process. They track their own follow-ups without being told to. They have de-escalated a difficult call without needing a manager. And when asked how many outbound contacts they made per day, they give a real number. This Is Not the Right Role If… This is not for you if you have only handled inbound calls reactively. It is not for you if your definition of follow-up is sending one email and waiting. And it is not for you if you need daily instructions to know what to work on.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is the role We are on the hunt for a Director of Customer Engineering for the Eastern United States to steer the direction for our customer architect team. At Elastic, our solutions are tailored to provide Observability, Cybersecurity, and Search AI, and we need a leader who is technically adept and can drive our teams to ensure our customers derive the most value from our offerings. In this leadership position, the ideal candidate is a unique blend of a people-focused, business-driven, and technically-savvy leader. You will directly lead all aspects of a high performing team of Customer Architects. Having an intimate understanding of our technical solutions is crucial to empathize with your team's challenges and derive strategic solutions. The Director of Customer Engineering plays a pivotal role in representing Elastic at the forefront. Given the intrinsic technical nature of our offerings, it's crucial for the Director to be proficient in the intricacies of our solutions, ensuring they can effectively communicate their value and drive consumption. This role requires frequent face-to-face engagements, making it essential for the candidate to excel at in-person presentations, discussions, and building strong relationships rooted in technical trust. With the need to partner with a wide array of customers, travel becomes inherent to this role. Candidates should be primed for 25% travel, geared towards promoting and amplifying the consumption of our Elastic solutions across the Americas. What you will be doing - Leadership: Lead and mentor Customer Architects, encouraging a culture of collaboration, innovation, and customer-centricity. - Technical Acumen: Serve as the technical pillar of leadership, ensuring that the region's strategies align with the technical nuances of our solutions. A background in sales engineering leadership is beneficial. - Strategic Planning: Employ both urgent and strategic approaches to address critical situations, instilling processes that address challenges at scale. Ensure that teams in the region are geared towards helping customers realize value and driving consumption. - Market Knowledge: Leverage your experience with distributed datastores, and areas such as observability, cybersecurity, or search to bring depth to the team's understanding of the market. Experience in Vectors, Machine Learning, and GenAI will be an added advantage. - Collaboration: Work in tandem with regional sales leaders, account teams, and other stakeholders to ensure seamless communication and alignment of objectives. What you will bring - Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred. - Proven experience leading teams centered on consumption. - Technical expertise in distributed datastores, and areas like observability, cybersecurity, or search. Familiarity with Elastic solutions will be a significant advantage. - Familiarity or experience in the realms of Vectors, Machine Learning, and GenAI. - Strong interpersonal and communication skills, with the ability to articulate complex technical concepts to a varied audience. - Ability to balance urgency with strategic planning, ensuring teams are always aligned with company and customer objectives. Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). On-Target Earnings (OTE) are based on a 70/30 pay mix (base salary / target variable). The typical starting OTE range for new hires in this role is listed below. This range represents the lowest to highest OTE we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's position within the OTE range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $161,300—$255,100 USD The typical starting Target Variable range for this role is: $69,000—$109,200 USD The typical starting On-Target Earnings (OTE) range for this role is: $230,300—$364,300 USD Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. - Competitive pay based on the work you do here and not your previous salary - Health coverage for you and your family in many locations - Ability to craft your calendar with flexible locations and schedules for many roles - Generous number of vacation days each year - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service - Up to 40 hours each year to use toward volunteer projects you love - Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion • Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization • Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers • Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics • Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data • Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer • Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer • Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization • We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours