• Use proprietary software to provide labels, annotations, recordings, and inputs on projects involving multilingual audio clips, voice recordings, speech samples, and auditory elements in various languages. • Support the delivery of high-quality curated audio data that ensures clear, natural spoken output, accurate representation of linguistic and prosodic details (such as intonation, rhythm, and accent), and professional audio standards. • Collaborate with technical staff to develop tasks that improve AI's ability to handle speech modulation, accent variation, noise in real-world recordings, and multilingual audio processing. • Work with technical staff to improve annotation tools for efficient audio workflows.

• Partner deeply with strategic ANEs to manage complex migrations • Operationalize field learning by building migration planners, GPU optimization agents • Create pre-built GenAI agents and solution templates • Act as the frontline technical voice for CPTO • Lead the early testing and integration of emerging AI frameworks • Co-develop delivery frameworks with Strategic and Technical partners • Produce field-tested demo kits and deployment guides

Overview GovCIO is currently hiring for a Senior Clinical AI Technical Integration Specialist. This position supports the Department of Veterans Affairs (VA) initiatives focused on Ambient AI Scribe testing, technical troubleshooting, workflow validation, and operational readiness across pilot and go-live environments. This role operates at the intersection of technical operations, clinical workflows, and digital health innovation, supporting interface testing between VistA and Ambient AI Scribe solutions, assisting with real-time troubleshooting activities, validating workflows against operational requirements, and coordinating technical issue escalation through established support pathways. In addition to hands-on troubleshooting and testing support, this role contributes to the development and refinement of standardized testing methodologies, workflow validation frameworks, and technical readiness guidance to ensure consistent and repeatable evaluation across sites. The position functions as a senior individual contributor (IC) responsible for both execution and continuous improvement of structured testing, technical validation, and workflow assessment activities within controlled pilot environments. The role also translates technical findings into structured insights and recommendations that inform program leadership and enterprise readiness discussions. This role supports pilots, field testing activities, workflow validation, technical troubleshooting, and analytic enablement. It does not perform production implementation, system configuration ownership, or national deployment activities. This is a fully remote position located within the United States. Responsibilities VistA Interface Testing & Technical Validation - Support VistA and Ambient AI Scribe interface testing across Primary Care pilot and go-live sites. - Assist in validating system interactions and technical workflows within CPRS/VistA environments. - Identify technical gaps, workflow dependencies, and operational impacts observed during testing. - Support development of standardized testing approaches to ensure alignment with business and clinical requirements. Technical Troubleshooting & Operational Support - Attend training sessions, office hours, and technical support calls to troubleshoot issues in real time. - Monitor collaboration platforms (Teams chats, support channels, etc.) to identify and respond to emerging technical issues. - Engage directly with end users to resolve access issues, equipment challenges, and technical barriers. - Perform structured root cause analysis and identify systemic patterns impacting technical performance or workflow usability. - Recommend remediation approaches based on recurring issue trends. Vendor Coordination & Issue Escalation - Work with multiple Ambient AI vendors independently to troubleshoot technical issues impacting providers. - Route tickets and technical findings to appropriate escalation teams including Scribe support teams, ESD, OCTO shared services, and program leadership. - Serve as a technical liaison aligning vendor troubleshooting activities with VA operational requirements. Workflow Validation & Program Support - Conduct workflow reviews with VA programs evaluating Ambient AI Scribe capabilities. - Document best practices, workflow considerations, and operational insights. - Support demonstrations of Ambient AI solutions to high-level VA programs exploring adoption. - Translate technical testing findings into structured recommendations that inform leadership decision-making and enterprise readiness assessments. Equipment Testing & Technical Readiness - - Support testing and evaluation of peripheral equipment (e.g., microphones and audio hardware). - Provide technical recommendations regarding compatible equipment across supported Ambient AI tools. - Contribute to development of technical standards and equipment guidance supporting scalable deployment decisions. Qualifications Required Skills and Experience - Bachelor’s degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or related technical or healthcare discipline. - Equivalent combination of education and relevant technical experience supporting complex systems, testing environments, or operational technology support. - 5 to 8+ years of progressive experience supporting healthcare operations, digital health platforms, telehealth systems, QA/testing, or enterprise software environments. - Demonstrated experience troubleshooting complex technical and operational system issues, including workflow, data, and configuration challenges. - Experience supporting testing activities, defect triage, or validation workflows. - Ability to differentiate between product defects, configuration issues, workflow challenges, and operational impacts within complex healthcare environments. - Experience coordinating with engineering teams, vendors, or operational support organizations. Preferred Skills and Experience - Experience supporting VA or federal healthcare environments. - Familiarity with CPRS/VistA or comparable clinical documentation systems. - Experience supporting AI-enabled clinical tools or speech-based technologies. - Experience working within pilot or pre-production testing environments. Technical Knowledge Working familiarity with: - - Structured testing methodologies (QA, regression testing, validation workflows) - Issue tracking platforms (Jira, Zendesk, ServiceNow, etc.) - Data validation and troubleshooting techniques - Collaboration tools (Teams, SharePoint) - Workflow analysis and optimization - Data visualization tools (Power BI, dashboards) Clearance Required: Ability to obtain and maintain Public Trust, High clearance. Required: What You Bring to the Table - Strong technical troubleshooting skills within complex operational environments. - Ability to distinguish between system defects, workflow challenges, configuration issues, and user-related problems. - Experience supporting testing, QA validation, or technical support activities. - Ability to translate technical findings into clear documentation and actionable insights. - Strong collaboration and communication skills across technical and operational stakeholders. Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: - During the Interview Process - Virtual video interview conducted via video with the hiring manager and/or team - Camera must be on - A valid photo ID must be presented during each interview - During the Hiring Process - Enhanced Biometrics ID verification screening - Background check, to include: - Criminal history (past 7 years) - Verification of your highest level of education - Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $110,000.00 - USD $120,000.00 /Yr.

• Support demand generation efforts through targeted outreach initiatives in partnership with the AI GTM strategy team and demand generation team. • Participate in AI discovery calls with public sector prospects and existing Granicus customers. • Help identify customer pain points and potential AI and process automation opportunities through structured discovery. • Partner with BDRs, AEs, and AI Value Engineers during early-stage discovery and solution development. • Assist with opportunity progression from initial customer conversations through qualification and handoff. • Contribute to pre-sales activities such as workshops, demonstrations, on-site working sessions, and pilot engagements. • Maintain accurate pipeline activity and opportunity updates in Salesforce, including notes, next steps, and stage progression. • Collaborate with RevOps and Marketing to improve lead routing, qualification criteria, and top-of-funnel effectiveness. • Capture customer feedback, use cases, and objections to share with Product, Product Marketing, and Marketing teams. • Work with Account Executives across segments to identify AI opportunities within existing accounts and prospective customers.