Company Overview Why Choose Us? Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs. Our Sustainability Commitment The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives. Job Description Position Summary The Managed Services Analyst (Junior Associate) supports daily operational activities within the Managed Services team, focusing on completing predefined tasks, monitoring service health, executing SOPs, and supporting platform administration—particularly ServiceNow but not limited to. This role works closely with Senior Analysts, Engineers, and Service Managers to ensure stable, high-quality service delivery. Responsibilities begin with a defined task set but will expand as competency and experience grow. Key Responsibilities Service Operations & Support - Perform predefined Level 1–1.5 tasks within Managed Services workflows. - Software Licensing and compliance tracking - Monitor system dashboards, alerts, and health checks; escalate when necessary. - Execute scheduled tasks such as backups, patch checks, service restarts, and user provisioning. - Document all work performed within the ITSM platform clearly and accurately. - Respond and/or assist with incidents and service requests within SLA targets. ServiceNow Platform Responsibilities Training & Required Foundation - Complete ServiceNow Admin Training as an initial priority. Change & Release Validation - Test all promoted changes prior to deployment to ensure functional integrity. - Perform instance patching validation to confirm stability and identify issues. Knowledge & Metadata Management - Create and maintain Knowledge Base articles specific to the ServiceNow platform. - Maintain platform metadata including Users, Groups, Services, Service Offerings, Assignment Rules, etc. Reporting & Visualization - Create and update operational and analytical reports within ServiceNow. - Build and maintain dashboards for team visibility and leadership reporting. Configuration Tasks - Perform simple Catalog Item changes following approved workflows. - Implement simple Flow changes in Flow Designer (with guidance as needed). - Assist in data hygiene tasks and configuration updates as assigned. Ticket Hygiene & Quality Assurance - Ensure all tickets are updated with clear, concise, and complete notes throughout their lifecycle. - Maintain correct categorization (assignment group, CI, service, priority, urgency). - Validate closure quality including resolution notes and communication. - Perform periodic hygiene checks for stale tickets or workflow bottlenecks. - Audit team tickets for SLA and process adherence. Reporting, Metrics & Dashboards - Create/update operational reports (SLA performance, ticket volume, backlog aging). - Maintain dashboards for leadership and team visibility. - Monitor KPIs such as SLA compliance, backlog health, and repeat incidents. - Identify anomalies or shifts in ticket patterns and escalate appropriately. ServiceNow System Flow & QA - Validate flows, workflows, approvals, and business rules after updates. - Conduct QA testing for Catalog Items, Flows, UI Policies, and automations. - Identify broken/inefficient flows and log defects or enhancements. - Ensure changes do not impact upstream or downstream processes. - Run test cases during release or patch cycles to confirm system stability. Documentation & Knowledge Governance - Maintain and update SOPs as processes evolve. - Conduct quarterly or annual Knowledge Base reviews for article validity. - Archive, revise, or rewrite outdated content to maintain quality standards. - Document new procedures, flows, and platform updates. - Support continuous improvement of documentation quality. Data Analysis & Process Evaluation - Analyze ticket trends (volume, patterns, repeat issues). - Evaluate process performance end-to-end to identify friction or inefficiency. - Assess process logic, efficiency, and turnaround time. - Identify automation opportunities within ServiceNow. - Support service reviews with data-backed insights and recommendations. Qualifications: Required - 1–2 years of IT support or related experience. - Foundational understanding of ServiceNow or willingness to learn. - Basic knowledge of O365, Windows endpoints, and enterprise IT fundamentals. - Strong communication and documentation skills. - Ability to follow structured processes accurately. Preferred - Exposure to ServiceNow (incident management, catalog items, dashboards). - ITIL Foundation certification or willingness to obtain within 6 months. - Experience with Intune, Azure AD, or similar tools. Core Competencies - Attention to Detail - Analytical Thinking - Customer Service Orientation - Adaptability - Collaboration Performance Metrics - SLA adherence - Accuracy of task completion and platform updates - Documentation and knowledge article quality - Report/dashboard reliability - Testing and patch validation execution - Trend analysis and process improvement contributions - Escalation quality and timeliness Compensation: A reasonable estimate of the current range is $70,000 - $75,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The benefits for this role include 401(k) plan with company match, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid vacation, and sick days, paid parental leave, paid holidays and wellness program. #LI-TM1 #LI-Remote Company Benefits What You'll Get From Us Benefits With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work. Community Engagement At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work. Training and Development We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization. Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact myHRservices@novolex.com. Formerly Pactiv Evergreen

The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture. Summary Under the supervision of the Area Financial Services Manager (AFSM), this role effectively manages customer financial services, accounts receivable, and risk exposure within an assigned geographic area. Augments overall marketing and sales efforts while ensuring compliance with established financial and credit policies. The position will be a remote (WA) position, ideally candidates would be centralized/ located near the Tri-Cities area. Key Responsibilities - Demonstrated experience of in-depth knowledge of excel required. - Administers the company’s credit policy by reviewing procedures and practices of marketing and sales personnel to ensure compliance. - Evaluates and approves credit lines for new and existing customers within established approval limits, adhering to departmental guidelines, procedures, and policies. Provides recommendations to the Area Financial Services Manager (AFSM) for accounts exceeding the approval authority of a Sr. Regional Credit Analyst. - Conducts thorough financial analysis of customer financial statements to assess creditworthiness and mitigate risk. - Delivers training and guidance to customers and sales teams on available financing programs to support cash flow objectives and manage financial risk. - Builds and maintains strong relationships with local lenders, suppliers, government agencies, legal professionals, and agricultural community leaders to ensure access to reliable credit information. - Collaborates with the AFSM to identify and escalate delinquent accounts to the Special Credit Department. - Utilizes spreadsheets and financial software tools to analyze data and support decision-making. - Requires travel and a flexible work schedule to meet business needs. Typical Education Bachelor’s degree (B.A. or B.S.) from 4-year college or university Relevant Experience 5+ years related experience and/or training Other Information Handle customer and internal relations diplomatically and firmly when required. Ability to assess problems and situations, exercise independent judgment, and reach logical and sound decisions. Have a strong interpersonal relationship, communication and negotiation skills. Conduct business affairs with uncompromising honesty. Job Requisition ID: 25627 Travel Required: Up to 50% Pay Grade: Global Grade 4 Location(s): Remote - USA, Remote - Spokane, SGS Retail - Pasco Country: United States Pay range: $80-$85K annually, plus annual incentive plan eligibility The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. Attractive total rewards package that includes: - Medical, dental, vision coverage - 401(k) savings plan - Paid Family Building Leave - Generous Paid Time Off - Eligible employees may accrue up to 160 hours in year 1 - 10 Paid Holidays - Relocation Assistance Program (where applicable) - Education Assistance - Benefits details available at simplotbenefits.com **The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.*

• Atuamos no Brasil e no exterior com Validação de Sistemas Computadorizados, Qualificação de Equipamentos, Integridade de Dados e Infraestrutura de IT e OT para empresas dos setores farmacêutico, cosmético, veterinário e de produtos médicos. • Buscamos profissional com facilidade para trabalhar em equipe, que possua habilidade na escrita de documentos técnicos, disposição para superar desafios, senso de urgência, e que se sinta confortável em debater temas técnicos de forma construtiva. • O profissional deve apreciar o sistema de trabalho, preferencialmente home office com possibilidade de deslocamento ao cliente da FIVE Validation, de acordo com o projeto/atividade a ser desenvolvida.

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: - Comprehensive health benefits that start day 1 - Student Loan Repayment Assistance & Reimbursement Programs - Family-focused benefits - Wellness incentives - Ongoing mentorship, development, and leadership programs - And more Remote -- Applicants residing in or able to relocate to the following states are eligible for hire: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin Description We are seeking an Epic Analyst III (Ambulatory focus) to join our team -- this candidate will work on our Epic Ambulatory team performing builds, testing, validation, maintenance and ongoing support of the Epic Ambulatory module. This position will focus on and partner with our Neurology, Psychiatry, Sleep Medicine, and sub specialties. This role will work on builds and configs, include Epic upgrade project based work, enhancement requests, ticket queue responses, and break/fix duties. A level III Analyst should have a minimum of 5 years Epic Analyst experience in this space and also be certified in the Epic Ambulatory module. Remote position, however candidates must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin. RESPONSIBILITIES: - Responsible for the design, build, testing, validation, maintenance and ongoing support of Epic Ambulatory. - Works across interdisciplinary workgroups to accomplish set goals as a team. - Is a representative of the Information Technology team and is responsible for establishing, fostering and maintaining positive business relationships with Emory co-workers; interdisciplinary workgroups; clinical and financial department representatives; Epic partners; and all other staff who use or interact with the Epic application suite. - Monitors and mentors other analysts in methods and processes and implementation of those methods. Manages complex projects independently. - Functions as business partner with service lines, departments, individuals, and coworkers. Develops advanced knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users. - Participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs. - Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building. Leads delivery of technical consulting and support services and solutions with some management input. - Provides Epic and other applications software support, file maintenance, and build for break-fixes, optimizations, special updates, upgrades, and implementations. Resolves application errors and system issues independently. - Provides assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests. - Maintains strong and positive relationships with all application vendors. - Assist with Epic Security assignment, security templates and maintenance where appropriate. Provides on-call coverage as scheduled. - Provides project management services and support with some management oversight. - Follows EHC IS project management protocol. - Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation. - Works with end users to navigate the new request process. - Ensures compliance with EHC IS, EHC, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures. - Provides system solutions in accordance with regulatory guidelines. - Follows prescribed change management and time reporting processes and documentation requirements. - Responds to support calls within designated times according to priority and provides regular updates until resolution. - Assists in queue management to be sure calls are answered and followed up on efficiently. - Provides and communicates clear documentation for support, status, and issues resolutions. - Remains current on Epic new version training for all applicable Epic certifications (if Epic). PREFERRED QUALIFICATIONS: - Epic Ambulatory Certification (must have) MINIMUM QUALIFICATIONS: - Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience. - A minimum of 5 years of progressive experience in clinical, business, or other healthcare operational areas or 7 years no degree. - This position requires that the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within the first 90 days of completing training if not obtained prior to hire. - Working knowledge and subject matter expertise in the assigned operational department areas. - Knowledge and Abilities: - Advanced oral and written communication skills with a diverse population - Advanced organizational, problem-solving, analytical, and time management skills. - Advanced interpersonal skills to interact positively and productively with teams across organizational lines. - Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements. - Flexibility to manage multiple initiatives and shift priorities based on business needs. - Monitors and mentors other analysts in methods and processes and implementation of those methods. - Manages complex projects independently. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.