About the Role Harris School Solutions is seeking a detail‑oriented and customer‑focused NextGen Support Analyst to join our Support Services team. In this role, you’ll be a key partner to our customers, providing high‑quality technical support for our NextGen software solutions while helping drive continuous improvement across our support processes. This position is ideal for someone who enjoys problem‑solving, values strong customer relationships, and wants to make a meaningful impact in school district operations. Key Responsibilities Customer Support Respond to customer support tickets accurately and efficiently, resolving issues and guiding users to successful outcomes. Ensure a high level of customer satisfaction through clear communication and timely follow‑up. Technical Troubleshooting Diagnose and resolve software‑related issues related to NextGen solutions. Escalate complex or recurring issues appropriately, providing thorough documentation to support resolution. Documentation & Knowledge Management Create, maintain, and enhance internal knowledge base articles and support documentation. Contribute to consistent, accurate responses across the Support Services team. Customer Engagement Communicate professionally and empathetically with clients to understand their needs, provide updates, and build trust. Translate technical concepts into clear, user‑friendly explanations. Training & Onboarding Support Assist with onboarding and training for new team members and customers. Help ensure training materials and processes remain clear, accurate, and consistent. Process Improvement Use data, feedback, and experience to identify inefficiencies in support workflows. Propose and support improvements that enhance team effectiveness and customer experience. Billing & Renewals Assistance Support the team in responding to customer billing questions and renewal‑related inquiries as needed. This is a fully remote job and the ideal candidate will be comfortable in this environment. An ideal candidate needs to be self driven and comfortable learning new things. Qualifications Associate’s or Bachelor’s degree in a related field, or equivalent professional experience. 2+ years of experience in a technical support or customer service role, preferably in a software environment. Experience with financial software—especially in a school district or education setting—is strongly preferred. Strong problem‑solving and analytical skills. Excellent written and verbal communication skills. Familiarity with support ticketing systems and remote troubleshooting tools. Desired Qualities Empathy and approachability in customer interactions. Initiative and curiosity to learn new systems and improve processes. Ability to work effectively both independently and as part of a collaborative team. Strong organizational skills and attention to detail.

• Partner with technical and operational teams at the customer to implement Paxos products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard. • Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts. • Own integration health and reliability: monitoring and alerts, error recovery, reconciliations, data quality checks, and environment hygiene from sandbox to production. • Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows—with tested runbooks and rollback plans. • Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting (patterns, test plans, go‑live readiness). • Codify and propagate shared learnings at scale: publish patterns, FAQs, runbooks, and build usage/SLA/error reporting so the team rarely solves the same problem twice.

• Provide input to the writing of proposals and Statements of Work • Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables • Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) • Assist with assessment and design of solutions as well as post-installation issues • Assist with Veeam Software solution implementation effort estimation • Create white papers, solutions guides, best practices, custom documentation, etc. • Deliver onsite knowledge transfer on Veeam Software solutions • Document configuration and completed activities • Analyse installed environments and guide optimal Veeam Software configurations • Facilitate communication between client and Veeam support • Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions • Provide input for improvement of process and documentation • Overnight travel to meet company goals and objectives

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Summary Reporting to the VP, Campaign Management & Yield Optimization, the Technical Programmatic Ad Operations Specialist is responsible for the successful execution of campaigns across multiple product lines and content management systems, ensuring programmatic advertising campaigns are implemented accurately and on time. This individual will have a strong attention to detail, be flexible, be able to manage constantly changing deadlines/requirements, and work in a fast-paced cross-functional environment. The successful candidate will monitor and track changes for programmatic advertising campaigns including creative changes, targeting changes, or other changes in the campaign delivery. This candidate will also be responsible for proactively identifying anomalies in campaign set-up and pacing – and owning the resolution to ensure delivery. The Ad Operations Specialist contributes to the successful deployment of programmatic advertising campaigns working collaboratively across internal departments to fulfill contract obligations. What You’ll Do - Ability to work across multiple content management platforms for deployment of advertising campaigns across a range of accounts and products. - Ongoing communication with internal Client Success Managers and Sales to ensure successful deployment of campaigns. - Review and understand all contract obligations as it relates to the execution of advertising campaigns. - Track device health wholistically and within each SSP partner to callout shifts in inventory behavior - Able to plan and be proactive in ensuring compliance with out-of-market dates, changes in creative or changes in where a campaign is scheduled to run. - Perform quality checks of campaign set-up for self and other team members. What We Need - 2+ years in Ad Operations, QA, and video tags - Hands-on SSP deal setup experience and deep knowledge of programmatic ecosystems (RTB, PMP, deal IDs) and publisher ad tech (ad servers, SSPs, OMS) - Strong analytical skills; proficient in Excel/Sheets and BI tools, excellent communication and presentation abilities Desired Qualifications - Experience with BroadSign or similar Content Management Systems is a plus. - Experience with advertising agencies or pharmaceutical marketing a plus. - Experience with SalesForce and/or JIRA a plus. - Proficient in Microsoft Excel and Word What You'll Need to Succeed - Critical thinker with strong written and verbal communication skills. - Interpersonal skills – ability to work closely with multiple teams. - Detail-oriented – strong attention to detail a must. Must be able to keep the details of multiple brands across multiple product lines well organized. - Problem Solver—ability to identify issues and make recommendations for resolution. Base Salary Band: $60,000-$141,000 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description. About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. Latest News & Innovations: - Named A Best Place to Work! Read More - Mike Walsh, COO answers "What Makes a Great Leader". Read More - Recognized on Vault’s Top Internship List. Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V