Customer Success Manager (CSM) – Remote Location: 100% Remote (Eastern Time Zone) Salary: $2,500–$3,500 per month, based on experience Employment Type: Full-Time About Us Roofer Marketing Solutions is a fast-growing marketing agency specializing in roofing contractors and construction businesses. Our mission is to deliver outstanding SEO and social media marketing results for our clients while building a collaborative, fun, and high-performing team culture. This is a unique opportunity to join a dynamic and growing team, take ownership of the Customer Success function, and help scale our client success operations while building your own career path within the company. Key Responsibilities - Onboard new clients following the sales process and introduce them to our services. - Serve as the main point of contact for clients, providing guidance, updates, and support. - Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) - Ensure client retention by proactively addressing issues and providing solutions. - Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. - Track and report on client progress and performance metrics. - Escalate issues as needed and manage difficult client interactions with confidence and professionalism - Contribute to process improvements and build out SOPs for the CSM function. - Mentor future CSM team members as the department grows.

Customer Success Manager (CSM) – Remote Location: 100% Remote (Eastern Time Zone) Salary: $2,500–$3,500 per month, based on experience Employment Type: Full-Time About Us Roofer Marketing Solutions is a fast-growing marketing agency specializing in roofing contractors and construction businesses. Our mission is to deliver outstanding SEO and social media marketing results for our clients while building a collaborative, fun, and high-performing team culture. This is a unique opportunity to join a dynamic and growing team, take ownership of the Customer Success function, and help scale our client success operations while building your own career path within the company. Key Responsibilities - Onboard new clients following the sales process and introduce them to our services. - Serve as the main point of contact for clients, providing guidance, updates, and support. - Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) - Ensure client retention by proactively addressing issues and providing solutions. - Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. - Track and report on client progress and performance metrics. - Escalate issues as needed and manage difficult client interactions with confidence and professionalism - Contribute to process improvements and build out SOPs for the CSM function. - Mentor future CSM team members as the department grows.

• Answer customer calls via phone, email or chat

• Handle inbound customer calls and/or e-mails with empathy and professionalism • Resolve issues, answer questions, and provide proactive solutions • Document interactions and follow up as needed • Participate in special projects and adapt to evolving priorities • Deliver a WOW experience on every call—customers should hear your smile!