Join Our Team as a Support Coordinator at ECF Choices! Are you passionate about empowering individuals to achieve better health and well-being? ECF Choices is seeking a dedicated Support Coordinator to join our team in Hamilton County. ECF CHOICES is a program in Tennessee designed to support individuals with intellectual and developmental disabilities (I/DD). The program aims to help these individuals live as independently as possible and become employed within their communities. In this role, you will holistically support our members’ physical, behavioral, and social needs, helping them achieve their goals and live their dreams. ECF CHOICES plays a crucial role in the Tennessee community, and you will have the opportunity to positively impact numerous lives. Key Responsibilities: - Empower members by supporting their health and well-being. - Assist members in finding and maintaining competitive, integrated employment. - Navigate challenging relationships to ensure members receive necessary services. - Perform intake, enrollment, and ongoing assessments. - Develop and maintain Person-Centered Plans. - Monitor and maintain overall service provision. - This role supports the Hamilton County area and will require traveling to members’ homes (mileage is reimbursed) - Available for an 8:00am – 5:00pm (no on call) schedule. - Must live within Hamilton County Job Responsibilities - Partnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living. - Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member. - Conduct thorough and objective face-to-face visits with and assess each members situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations. - Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members needs are being met. - Valid driver's license. - Various immunizations &/or associated medical tests may be required for this position. - This job requires digital literacy assessment. Job Qualifications Education - RN, with a preference that such individuals also have current Certification from the Developmental Disabilities Nurses Association as a Certified Developmental Disabilities Nurse (CDDN) for RNs or a Developmental Disabilities Nurse (DDC) for LPNs, as applicable; - Or B.S. in social work, nursing, education, human service or health care profession or other related field; Licensed Master Social Worker or Licensed Clinical Social Worker Preferred; - Or meet the federal requirements for a Qualified Developmental (or Intellectual) Disabilities Professional (QDDP or QIDP); - Or in lieu of a degree, have 5+ years’ experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver and have completed Personal Outcome Measures Introduction and Assessment Workshop trainings as established by the Council on Quality and Leadership. Experience - 2 years - Experience in the healthcare industry or in an operations type environment required. Skills\Certifications - Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability. - Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint) - Capacity to solve problems and manage multiple assignments with critical deadlines - Must be a team player, be organized and have the ability to handle multiple projects - Excellent oral and written communication skills - Strong interpersonal and organizational skills - Be organized, reliable, and able to manage multiple tasks with exceptional work ethic. Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program. The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). *The definition for "routine basis" is defined as daily, weekly or at regularly schedule times. Number of Openings Available 1 Worker Type: Employee Company: VSHP Volunteer State Health Plan, Inc Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

• Respond to emails, reviews, and interviews from users around the world • Support users across all current and future company products • Communicate with users via email, App Store, and Google Play reviews • Ensure every user has the best possible experience with our brand • Respond to customer requests promptly, politely, and accurately • Facilitate user interviews to gather feedback and help improve the product • Collaborate closely with the product team, sharing insights and suggestions based on user feedback

Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Responsibilities Must live in the State of Oklahoma** Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in Oklahoma. Hourly pay rate - $14/hr Our Mission Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. - Further your education and earn a college degree through our Qualfon University program - Free access to personal and professional support through the Qualfon care coaches program - Medical, dental benefits, vision and life & accident insurance for full-time employees - Competitive wages - Opportunities to earn additional income through incentives - Paid time off - Paid Training - Employee discounts - We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values - Dialog Direct is dedicated to ensuring all team members have Fun@Work! What you will be doing: - Answer incoming calls and assist customers, pharmacies, and doctor offices. - Research information in databases to resolve customer service issues - Maintain composure in escalated situations - Operate accurately and efficiently in a fast-paced environment - Handle multiple responsibilities at one time - 100% attendance during training Qualifications - At least 1 year of Call Center experience preferred. - At least 1 year of work at home experience required. - Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance - Excellent verbal, written, and listening skills - Professional and articulate voice - Ability to multi-task in several computer applications at once while holding a conversation with a customer - Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude - Computer savvy and can resolve minor technical issues with minimal assistance - Basic math skills required - Ability to problem solve - At least 18 years of age or older - High School Diploma or GED Work at Home Requirements: - Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT permitted) - Operating system – Windows 11 - Webcam-Video available - The computer must have at least a minimum of 8GB of RAM, 16GB RAM preferred - CPU must be a 9th generation or later Intel processor or AMD Zen3 or later processor - Minimum of 128GB storage available. - High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot - Wired provider- No mobile broadband connections allowed - Upload speed of 25 Mbps; Download sped of 50 Mbps - The Internet service provider (ISP) must be highly stable with 1% or less packet loss - Latency under 100ms - USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved - Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/ Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact: qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations. Pay Range USD $14.00 - USD $14.00 /Hr.

• Answer incoming phone calls, live chats, and respond to written communication • Troubleshoot any issues related to the consumer product • Assist consumers with order inquiries, product information, and shipping updates • Process refunds and replacements accurately and efficiently • Make recommendations based on consumer’s needs • Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette • Deliver a high-quality, empathetic customer experience across all channels • Manage multiple systems and tasks simultaneously in a fast-paced environment • Continually maintain working knowledge of all company products, services, and promotions • Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards