Customer Success Manager (CSM) – Remote Location: 100% Remote (Eastern Time Zone) Salary: $2,500–$3,500 per month, based on experience Employment Type: Full-Time About Us Roofer Marketing Solutions is a fast-growing marketing agency specializing in roofing contractors and construction businesses. Our mission is to deliver outstanding SEO and social media marketing results for our clients while building a collaborative, fun, and high-performing team culture. This is a unique opportunity to join a dynamic and growing team, take ownership of the Customer Success function, and help scale our client success operations while building your own career path within the company. Key Responsibilities - Onboard new clients following the sales process and introduce them to our services. - Serve as the main point of contact for clients, providing guidance, updates, and support. - Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) - Ensure client retention by proactively addressing issues and providing solutions. - Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. - Track and report on client progress and performance metrics. - Escalate issues as needed and manage difficult client interactions with confidence and professionalism - Contribute to process improvements and build out SOPs for the CSM function. - Mentor future CSM team members as the department grows.

• Answer customer calls via phone, email or chat

• Handle inbound customer calls and/or e-mails with empathy and professionalism • Resolve issues, answer questions, and provide proactive solutions • Document interactions and follow up as needed • Participate in special projects and adapt to evolving priorities • Deliver a WOW experience on every call—customers should hear your smile!

Join Our Team as a Support Coordinator at ECF Choices! Are you passionate about empowering individuals to achieve better health and well-being? ECF Choices is seeking a dedicated Support Coordinator to join our team in Hamilton County. ECF CHOICES is a program in Tennessee designed to support individuals with intellectual and developmental disabilities (I/DD). The program aims to help these individuals live as independently as possible and become employed within their communities. In this role, you will holistically support our members’ physical, behavioral, and social needs, helping them achieve their goals and live their dreams. ECF CHOICES plays a crucial role in the Tennessee community, and you will have the opportunity to positively impact numerous lives. Key Responsibilities: - Empower members by supporting their health and well-being. - Assist members in finding and maintaining competitive, integrated employment. - Navigate challenging relationships to ensure members receive necessary services. - Perform intake, enrollment, and ongoing assessments. - Develop and maintain Person-Centered Plans. - Monitor and maintain overall service provision. - This role supports the Hamilton County area and will require traveling to members’ homes (mileage is reimbursed) - Available for an 8:00am – 5:00pm (no on call) schedule. - Must live within Hamilton County Job Responsibilities - Partnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living. - Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member. - Conduct thorough and objective face-to-face visits with and assess each members situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations. - Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members needs are being met. - Valid driver's license. - Various immunizations &/or associated medical tests may be required for this position. - This job requires digital literacy assessment. Job Qualifications Education - RN, with a preference that such individuals also have current Certification from the Developmental Disabilities Nurses Association as a Certified Developmental Disabilities Nurse (CDDN) for RNs or a Developmental Disabilities Nurse (DDC) for LPNs, as applicable; - Or B.S. in social work, nursing, education, human service or health care profession or other related field; Licensed Master Social Worker or Licensed Clinical Social Worker Preferred; - Or meet the federal requirements for a Qualified Developmental (or Intellectual) Disabilities Professional (QDDP or QIDP); - Or in lieu of a degree, have 5+ years’ experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver and have completed Personal Outcome Measures Introduction and Assessment Workshop trainings as established by the Council on Quality and Leadership. Experience - 2 years - Experience in the healthcare industry or in an operations type environment required. Skills\Certifications - Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability. - Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint) - Capacity to solve problems and manage multiple assignments with critical deadlines - Must be a team player, be organized and have the ability to handle multiple projects - Excellent oral and written communication skills - Strong interpersonal and organizational skills - Be organized, reliable, and able to manage multiple tasks with exceptional work ethic. Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program. The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). *The definition for "routine basis" is defined as daily, weekly or at regularly schedule times. Number of Openings Available 1 Worker Type: Employee Company: VSHP Volunteer State Health Plan, Inc Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.