An evidence-based, digital exercise platform for older adults that reduces falls and improves health.
Member Experience Associate, Bilingual – Spanish
Location
United States
Posted
65 days ago
Salary
$20 - $22 / hour
Seniority
Mid Level
Job Description
Member Experience Associate, Bilingual – Spanish
Bold
• Actively conduct outreach via phone, text, and email daily • Successfully complete >100 outbound calls a day • Enroll 25% or more of all connected leads • 25% or more of all connected members take a class within 1 week of an engagement outreach • Maintain 92% or higher customer satisfaction score
Job Requirements
- 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
- Effective communication: Empathetic and active listener for our future and existing members.
- Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot)
- Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
- Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information.
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