Job DetailsJob Location: Canadian Headquarters - St Johns, NL A1C 6C9Position Type: Full TimeSalary Range: $95,000.00 - $125,000.00 Salary/yearTravel Percentage: NoneJob Category: Engineering Senior DevOps Engineer What We Seek We are looking for a Senior DevOps Engineer to help ensure that the systems our students and teachers rely on every day are reliable, secure, scalable, observable, and high performing. This is a hands-on engineering role for someone who enjoys improving systems, reducing toil through automation, enabling developers, and strengthening operational excellence. You will work across CI/CD, infrastructure as code, observability, incident response, and cloud reliability, while helping modernize legacy practices and improve the developer experience. You should be a strong communicator who collaborates well in a distributed environment and is comfortable partnering across engineering, QA, support, and product teams. We value people who are practical, curious, accountable, and motivated by continuous improvement. Our environment includes AWS, Jenkins, CloudFormation, ECS/Fargate, GitHub, Jira, Splunk, New Relic, Cortex.io, Slack, Snowflake, Databricks, and other modern engineering tools and platforms. Location is flexible! This role can work from our St. John's, NL office on the water, or remote anywhere within Canada. Candidates must already be residing in Canada. No visa sponsorship is available. What Your Day Will Look Like DevOps, CI/CD and Developer Enablement Develop and maintain Jenkins shared libraries and Jenkins pipelines using Groovy Improve build, test, and deployment workflows to make software delivery more reliable and efficient Partner with development and QA teams to support internal development and test environments Help teams adopt better engineering practices around release quality, automation, and deployment confidence Carnegie Learning is evolving toward a platform engineering model to improve developer experience and operational excellence, leveraging Cortex.io to centralize service cataloging, ownership, standards, and engineering insights. Infrastructure and Platform Engineering Build and manage AWS infrastructure using Infrastructure as Code, primarily CloudFormation Design, deploy, and improve secure, scalable cloud environment Troubleshoot infrastructure and platform issues independently and drive long-term fixes Help modernize legacy tooling and operational practices Production Reliability and Operations Design and implement monitoring, alerting, trend analysis, and self-healing capabilities Support SLIs and SLOs and help teams use reliability metrics to improve service health Monitor and respond to alerts and production issues across applications and infrastructure Participate in incident response and post-incident reviews, identifying both technical and process improvements Assist support and engineering teams with log analysis, troubleshooting, and root cause investigation Collaboration and Ownership Work effectively in a remote-first environment using tools like Slack, Jira, and shared documentation Keep tasks, documentation, and operational runbooks current Communicate clearly during both planned technical sessions and real-time incident situations Contribute to a strong culture of teamwork, accountability, and customer focus On-call on a monthly rotating basis (not heavy after hours but some is needed on occasion) What Should Be In Your Bookbag 5+ years of experience building and operating production-grade cloud solutions, preferably in AWS Cloud certification beyond Practitioner level, such as SysOps, DevOps, Solutions Architect, or Security Strong hands-on experience with Jenkins, including Jenkins DSL, plugin ecosystem, CI/CD pipelines, and Git-based workflows Strong scripting and automation skills, including Groovy and at least one additional language such as Python, Go, Java, or Bash Experience with web applications and modern frameworks/languages such as JavaScript, TypeScript, Angular, Node.js, Django, or Laravel Strong troubleshooting skills across the SDLC, including failed builds, pipeline issues, and infrastructure bottlenecks Experience designing and implementing secure AWS infrastructure using Infrastructure as Code, preferably CloudFormation Hands-on experience with Docker, containers, and container orchestration, especially ECS Fargate Experience with high availability, load balancing, and content delivery platforms and practices Strong cloud security and networking experience, including least-privilege access models, IAM policies, and secure infrastructure design Experience with observability, logging, and performance monitoring tools for troubleshooting and capacity planning, preferably Splunk and New Relic Experience with production change management, including rollback planning and documentation Strong communication, presentation, and customer service skills, with the ability to work independently and solve complex technical problems Experience leveraging AI-powered tools or platforms to improve operational efficiency, troubleshooting, automation, developer experience, or service reliability Bonus points for experience with: Database knowledge (writing queries, troubleshooting, performance, and monitoring) DevSecOps, including integrating code analysis and vulnerability scanning tools into the CI/CD pipeline; additionally, familiarity with cybersecurity and regulatory frameworks (e.g., NIST, SOC 2, ISO, and COBIT) What Gives Us Purpose Others teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We’re driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity. As a Carnegie Learning team member, you’ll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators. What We Provide Holistic Wellbeing Cost-shared health and dental benefits plan Competitive Retirement Savings Matching Program to plan for your future Fostering Joy Flexible work arrangements with our Work From Anywhere Policy Your Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life Empowering Parenthood Top-Up Parental Leave Reduced working hours on full pay for new parents Free access to CL products for employees and their children A Place for Connection Quarterly Wellness Incentives Monthly employee activities + recognition program Employee Allyship Groups (EAGs) What We Believe We celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry. If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer, including veterans and individuals with disabilities. Qualifications

• Oversee planning, scheduling, and deployment of software releases across the enterprise • Coordinate software releases across multiple applications within various portfolios • Ensure releases are executed smoothly while balancing competing priorities • Create, maintain, and publish a centralized release calendar • Identify, manage, and mitigate risks to release scope, quality, or schedules • Collaborate closely with development, quality assurance, and product management teams • Measure and monitor progress to ensure timely software delivery

As a key member of our team, you will have the chance to make a significant impact as we build and expand our global data center infrastructure. Responsibilities / What You'll Do: - Work with internal teams to establish network improvement plans - Responsible for driving and influencing senior leadership decision making - Builds and maintains effective working relationships and partnerships with stakeholders - Ability to drive conflict resolution between stakeholders, including senior management and cross functional teams - Conducts network design reviews and processes of various projects and products - Provides technology leadership by working with different teams to deliver solutions - Key decision maker on Network technology - Communicates budget estimates for cross functional projects/programs, and ensures teams execute assigned projects within approved budgets - Responsible for escalating issues and potential roadblocks to management, including making recommendations to address and resolve - Responsible for identifying and mitigating project execution risks - Guides and/or revises project plan to ensure it completely captures all activities and eliminates duplicative efforts - Defines and evangelizes processes, policies and standards across all stakeholders - Proactively seeks continuous improvement opportunities in process/ policies/ standards - Responsible for leading strategic planning, influencing and driving prioritization of initiatives with functional stakeholders - Responsible for developing and communicating a roadmap of projects and initiatives to functional stakeholders Qualifications / Your Background: - 15+ years of experience with planning and design of customer-facing SaaS production data centers with carrier-grade reliability - Strong knowledge of Internet routing protocols and techniques such as BGP, OSPF, ECMP, MPLS. - Expert knowledge and experience with routing protocols and traffic engineering - Expert knowledge and experience VPN encryption technologies, modern switching platforms, and firewalls including policy implementation and capacity management - Working knowledge of Juniper, Arista, and Cisco equipment highly desirable - Proven ability to manage mission-critical, highly visible infrastructure projects to completion. - Experience with low-level infrastructure testing and troubleshooting tools including packet capture devices, network equipment debug and diagnostics, (Wireshark, NetFlow) - Understanding of security-policy implementation details and how to manage design and support of network environments to maintain policy integrity Salary Range or On Target Earnings: Minimum: $194,900.00 Maximum: $426,300.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 04/08/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

• Act as a technical escalation point for unresolved data platform issues in the SRE Pod/s; • Monitor, maintain, and troubleshoot databases/data warehouses and related infrastructure; • Collaborate with the data engineering team to ensure efficient data flow and transformation; • Develop and maintain accurate technical documentation in the form of operational runbooks; • Perform standard pre-approved changes within the scope of our client’s Change Management Process (i.e. new users, etc.); • Use Ensono’s helpdesk and work tracking systems to maintain logs of all support requests and incidents, and improve these processes, both technically and through stakeholder management. • Participate in the process for, and proactively mitigate risks in a Security management process (Vulnerabilities in Code, Infrastructure, Dependencies) aligned to both Ensono’s and our Clients compliance objectives; • Engaging with suppliers and 3rd parties for support, requests and opportunities, managing the relationship our clients get the best value for their service