• Analyze existing operational workflows to identify bottlenecks, inefficiencies, and optimization opportunities • Help design standardized processes across projects • Work with structured and semi-structured datasets to extract applicable insights • Perform exploratory data analysis (EDA) to uncover trends, anomalies, and performance drivers • Build basic statistical or heuristic models to support decision-making • Develop dashboards using Power BI (or similar tools) • Translate requirements into intuitive visualizations and indicators • Understand interactions across multiple systems (e.g., ERP, project management tools, data platforms) • Help design data pipelines or data models that improve accessibility and usability • Help structure data catalogs or metadata frameworks • Work with engineering, operations, and business teams to gather requirements

Company Description At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description The System Support Analyst II provides advanced technical assistance for Intelerad's medical imaging applications to customers across healthcare organizations. This role focuses on in-depth problem analysis, complex technical troubleshooting, and delivering exceptional customer support through multiple channels. The System Support Analyst II serves as a subject matter expert who ensures customer success through technical expertise, proactive communication, and collaborative problem-solving that directly impacts patient care delivery. Key Responsibilities - Resolve Complex Technical Issues: Apply advanced technical expertise to analyze, troubleshoot, and resolve complex customer issues with Intelerad's medical imaging applications and their integration into diverse healthcare environments - Deliver Exceptional Customer Support: Respond to customer inquiries via phone, email, and other channels within designated SLA timeframes, consistently exceeding customer expectations through outstanding service delivery and technical solutions - Manage Customer Relationships: Own customer cases from initiation to resolution, documenting all interactions, solutions, and outcomes in the case management system while proactively updating customers throughout the resolution process - Collaborate Across Teams: Partner effectively with Sales, Product, Engineering, and Technical Operations teams to identify product defects, design solutions, conduct testing, and ensure seamless customer experiences - Contribute to Knowledge Management: Actively develop and maintain technical documentation, knowledge base articles, and online community resources that enhance support capabilities and customer self-service options Qualifications Qualifications & Experience - Bachelor's degree in Computer Science or equivalent work experience - 5+ years of technical support experience with demonstrated progression in responsibility - 3+ years of experience in Tier 2 support environment with advanced troubleshooting capabilities - Advanced experience with relational database management systems (MSSQL, Oracle, or MySQL) including complex SQL query development and optimization - Strong knowledge of network and web protocols (TCP/IP, LDAP, HTTP, HTTPS), firewalls, proxies, and web servers - Experience supporting Linux operating systems and application servers (Apache Tomcat or equivalent) - Excellent verbal and written communication skills with ability to explain technical concepts to diverse audiences - Ability to obtain US security clearance (US citizenship required) - Schedule: Monday-Friday, 9:00 AM - 6:00 PM Eastern - On-Call Availability: As part of a 24x7x365 support organization, participation in holiday and on-call rotation is required Preferred Qualifications & Special Requirements - Experience implementing and supporting Radiology Information Systems (RIS), Picture Archiving and Communications Systems (PACS), or Diagnostic Imaging Workflow Management solutions - Experience with Windows operating systems (desktop and server environments) - Healthcare software experience, particularly in medical imaging environments - Strong technical aptitude with ability to quickly learn new technologies and applications Travel Requirements - Minimal travel may be required for training or special projects This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.  Additional Information All your information will be kept confidential according to EEO guidelines. Applicants may be required to complete an online technical and/or personality assessment as part of your application. #LI-REMOTE The base pay for this position ranges from $33.00-38.00 USD per hour within any geographic market in the USA. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits. Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.   Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment - Compensation: USD 33 - USD 38 - hourly

Who We Are  Clean Power Alliance (CPA) is Southern California’s locally operated not-for-profit default electricity provider for 38 communities within Los Angeles and Ventura counties and the 4th largest electricity provider in the State of California. We provide clean renewable energy at competitive rates to over three million residents and businesses through approximately one million customer accounts.    What You’ll Do  CPA is seeking an experienced, detail-oriented, and enthusiastic professional to join our growing team as Data and Systems Architect. The Data and Systems Architect will design, optimize, and govern modern cloud based data platforms with a strong emphasis on performance, scalability, and cost efficiency. This role will lead architecture decisions across Snowflake, AWS, Databricks, and Tableau, ensuring the organization maximizes the value of its data investments while maintaining predictable and sustainable platform costs.  The ideal candidate combines deep technical expertise with financial discipline, understands cloud consumption-based pricing models, and proactively designs architectures that balance business needs with cost control.    Who You’ll Work With  The Data and Systems Architect reports to the Director, Data & Systems and is supported by a team of technology professionals, along with external stakeholders, consultants, our data manager, and our business partner, Southern California Edison (SCE). The Data and Systems Architect works closely with the Energy Risk Management, Finance, Power Supply, and Customer Care teams and will stay current with CPA’s core business by continuously collaborating with teams overseeing Communications and Marketing, Government Affairs, Regulatory Affairs, and Rates and Strategy.       Commitment to Diversity   At CPA, we value diversity and are committed to creating an inclusive environment for all employees. We represent a diverse customer base and intend to hire employees that reflect our communities. Clean Power Alliance provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.     Culture   CPA fosters a culture of open communication, responsibility, intellectual curiosity, and exceptional judgment. As a small team that has quickly built the largest Community Choice Aggregation program in the country, high levels of trust, collaboration, and mission alignment are key factors in success. We value fact-based creativity in our work, accountability with our stakeholders, and promote ethical engagement and diversity with our brand.

• Architect and engineer messy data. • Write code leveraging AI • Engineer agentic workflows • Develop software