About the Company Traild is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable. Just as your bank provides always on risk protection for your credit card, Traild provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes. Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure. We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitize their existing operations with enhanced automation and security. Hear how Traild customers speak about us here. Want to be a part of our exciting growth journey?  We are looking for a Customer Success Manager to join our talented and passionate team as we continue expanding across international markets. This role sits at the heart of the customer lifecycle, working closely with clients after onboarding to ensure they are achieving long-term value and success with our platform. As a Customer Success Manager, you will build strong, strategic relationships with your assigned portfolio of customers—serving as their trusted advisor, product champion, and primary point of contact. You will guide customers through adoption, drive engagement, and help them fully realize the benefits of our solution. This is an exciting opportunity for someone with a genuine passion for customer partnership, value realization, and continuous improvement. This role can be based in Denver or Remote US Key Responsibilities: - Serve as the primary point of contact for an assigned portfolio of customers. - Build trusted, strategic relationships with both day-to-day users and executive stakeholders. - Understand customer goals and objectives, ensuring alignment with our solutions and desired outcomes. - Drive product adoption and usage by delivering best practices, training sessions, and enablement resources. - Monitor customer health scores, usage trends, and adoption metrics; take proactive measures to mitigate risks. - Deliver regular business reviews, including Quarterly Business Reviews (QBRs), to demonstrate value and progress. - Identify upsell and cross-sell opportunities, partnering closely with Sales to execute on expansion. - Advocate for customers to participate in reference programs, case studies, and customer advocacy initiatives. Who You Are: You are a proactive and customer-obsessed professional who thrives on building relationships, solving problems, and driving customer value. You understand the customer journey end-to-end and excel at helping clients succeed post-onboarding. You are confident engaging with stakeholders at all levels and enjoy working in a fast-moving, scaling environment. - Proven experience in customer success, account management, or a similar client-facing role within SaaS. - Experience supporting customers in the payments, accounts payable, or ERP space - A track record of driving product adoption, delivering value, and reducing churn. - Strong communication, relationship-building, and stakeholder management skills. - Ability to interpret customer data, understand trends, and act proactively. - Experience delivering QBRs or customer business reviews. - A collaborative approach with willingness to partner across teams such as Sales, Product and Technology. - Problem-solving mindset, resourcefulness, and a drive to continuously improve both customer and internal processes. - An entrepreneurial spirit with adaptability, ownership, and enthusiasm for scale-up life. The Perks of Working at Traild - Flexibility: we offer a range of remote, hybrid and flexible working options. - Global team: we are growing across APAC, NA and EMEA and have team all across the world. - We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it - Our team genuinely loves working at Traild: we scored a 85 on our 2025 eNPS survey. Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment.

Description Job Summary/Job Purpose: The Customer Service Associate (CSA) I – Resupply is primarily responsible for handling customer orders for specific durable medical equipment supplies. In this role, the CSA I will field incoming or outgoing calls from patients, care givers, referral sources, or commercial accounts. Provides superior customer service by ensuring accurate and efficient order processing, answering questions appropriately, and resolving issues in a timely and compassionate manner. Job Duties / Essential Functions: - Professionally handle incoming calls from patients, caregivers, and providers. Gather all required data, carefully take orders, assist with any inquiries, and provide excellent customer service. - Validate patient details and enter all information and documentation into the system accurately. - Obtains all appropriate documentation from patient and referral sources including script, PARs, Face to Face notes (F2F) and WOPD prior to dispensing orders. Reaches out to the appropriate party if documentation or information is missing. - Contact patient after receipt of order to verify demographics and insurance coverage. Make edits and adjustments to insurance information according to MedCare’s processes. Follows-up with patient or referral source as needed. - Communicate financial responsibility to patients and family. Process payments and co-pays via credit/debit card or e-check prior to releasing an order. - Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action. If unable to resolve, document it for escalation to the person or department best suited to handle. - Works open to do and task list when assigned. Completes tasks in a timely manner. - Cross-train within the department and be willing to take on a variety of tasks to support the entire department. - All other duties as assigned. Requirements Skills / Qualifications: - High School Diploma or GED. - Previous experience in healthcare or durable medical equipment and supplies preferred. - Demonstrated PC skills with proven data entry experience. - Proficient in MS Office, especially Word and Excel. - Strong organizational and time management skills. - Previous experience dealing with insurance guidelines, medical terminology/diagnosis, and extracting data from EMR’s to expedite order processing preferred. Physical Requirements / Working Conditions: - These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. - Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. - Sitting for extended periods of time. - Manual dexterity for typing and writing. - Ability to read small print and view a computer screen for prolonged periods. - Ability to lift, push, pull, or carry objects up to 20 pounds. - Able to wear over-ear headsets for majority of workday.

Role Description CIMT College is looking for someone to teach the Personal Support Worker program. This program is registered with the Ministry of Colleges and Universities. The successful candidate would be required to follow CIMT College’s policies and procedures. Courseware, resources, evaluations, and daily lesson plans are provided in an Instructor Manual. The Instructor is responsible for following the provided instructor manuals and using the resource materials to train students with the required knowledge and skills to prepare them for employment in the field. CIMT College places a premium on professional conduct, combined with excellence in classroom instruction, with primary emphasis on hands-on training. - Demonstrate a thorough and accurate knowledge of the field - Instruct curriculum using only pre-authorized and provided materials - Teach students using a diverse and systematic plan of lectures, presentations, demonstrations, discussion groups, laboratory work, case studies, independent or group projects - Employ appropriate adult teaching and learning strategies to communicate the subject matter to diverse students - Administer and mark quizzes, assignments, exams and/or other assessments to monitor and evaluate students’ progress according to guidelines and procedures - Evaluate student performance fairly and consistently and return student marks promptly - Provide feedback on student performance - Arrange feedback from students on the instructor, content, and facility at the end of each course - Demonstrate sensitivity to student needs and individual circumstances in a multi-cultural environment - Resolve student complaints and concerns with a positive and professional attitude - Maintain attendance records accurately - Assure that classrooms are left in a clean and orderly fashion at end of class without loss of or damage to equipment or other resources - Provide support to the admissions team with potential students who have questions about the program or future career - Participate in scheduled meetings and annual events like graduation - Maintain confidentiality of student privacy and information - Stay current in the subject matter through professional development - Display an attitude of teamwork and problem solving - Perform other related duties as required Qualifications - Must be registered and in good standing with CNO as RN or RPN - Must be available to teach online as per the accepted schedule - Have 48 months of work experience in the vocation - OR Have 36 months of teaching experience in the vocation and 24 months of work experience in the vocation - OR Have 24 months of work experience in the vocation AND - Hold a Bachelor degree from a Canadian university or an equivalent degree - Graduate of a College of Applied Arts and Technology or equivalent - Graduate of a registered OCC or equivalent - Meet Instructor qualification standards as outlined in the Regulations to Ontario Career Colleges Act, 2005 Skills Required - Knowledge of Microsoft Word, Excel, PowerPoint and database systems - Excellent oral and written communication to present information in a way that students will understand as well as adapt to the different learning styles - Professional business attire and interpersonal skills to act as a mentor and role model - Online teaching (training provided, but computer skills are essential) Company Description CIMT College is registered as a Career College under the Ontario Career Colleges Act, 2005 and is a member of Career Colleges Ontario and National Association of Career Colleges. Since 1998, CIMT College has been guiding and training both local and international students by providing them learning experiences that meet international standards and benchmarks. The college provides an opportunity for professional growth and development across the areas of technology, healthcare, business and management.

• Manage customer inquiries, complaints, and orders via phone, email, or other communication channels • Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules • Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services • Resolve customer issues and complaints in a timely and professional manner • Identify and implement process improvements to enhance customer satisfaction and reduce complaints • Maintain customer records and documentation • Work closely with sales teams to support client retention and growth • Collaborate with internal teams to develop customer service standards and best practices • Participate in customer service training programs and workshops