Description Job Summary/Job Purpose: The Customer Service Associate (CSA) I – Resupply is primarily responsible for handling customer orders for specific durable medical equipment supplies. In this role, the CSA I will field incoming or outgoing calls from patients, care givers, referral sources, or commercial accounts. Provides superior customer service by ensuring accurate and efficient order processing, answering questions appropriately, and resolving issues in a timely and compassionate manner. Job Duties / Essential Functions: - Professionally handle incoming calls from patients, caregivers, and providers. Gather all required data, carefully take orders, assist with any inquiries, and provide excellent customer service. - Validate patient details and enter all information and documentation into the system accurately. - Obtains all appropriate documentation from patient and referral sources including script, PARs, Face to Face notes (F2F) and WOPD prior to dispensing orders. Reaches out to the appropriate party if documentation or information is missing. - Contact patient after receipt of order to verify demographics and insurance coverage. Make edits and adjustments to insurance information according to MedCare’s processes. Follows-up with patient or referral source as needed. - Communicate financial responsibility to patients and family. Process payments and co-pays via credit/debit card or e-check prior to releasing an order. - Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action. If unable to resolve, document it for escalation to the person or department best suited to handle. - Works open to do and task list when assigned. Completes tasks in a timely manner. - Cross-train within the department and be willing to take on a variety of tasks to support the entire department. - All other duties as assigned. Requirements Skills / Qualifications: - High School Diploma or GED. - Previous experience in healthcare or durable medical equipment and supplies preferred. - Demonstrated PC skills with proven data entry experience. - Proficient in MS Office, especially Word and Excel. - Strong organizational and time management skills. - Previous experience dealing with insurance guidelines, medical terminology/diagnosis, and extracting data from EMR’s to expedite order processing preferred. Physical Requirements / Working Conditions: - These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. - Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. - Sitting for extended periods of time. - Manual dexterity for typing and writing. - Ability to read small print and view a computer screen for prolonged periods. - Ability to lift, push, pull, or carry objects up to 20 pounds. - Able to wear over-ear headsets for majority of workday.

Role Description CIMT College is looking for someone to teach the Personal Support Worker program. This program is registered with the Ministry of Colleges and Universities. The successful candidate would be required to follow CIMT College’s policies and procedures. Courseware, resources, evaluations, and daily lesson plans are provided in an Instructor Manual. The Instructor is responsible for following the provided instructor manuals and using the resource materials to train students with the required knowledge and skills to prepare them for employment in the field. CIMT College places a premium on professional conduct, combined with excellence in classroom instruction, with primary emphasis on hands-on training. - Demonstrate a thorough and accurate knowledge of the field - Instruct curriculum using only pre-authorized and provided materials - Teach students using a diverse and systematic plan of lectures, presentations, demonstrations, discussion groups, laboratory work, case studies, independent or group projects - Employ appropriate adult teaching and learning strategies to communicate the subject matter to diverse students - Administer and mark quizzes, assignments, exams and/or other assessments to monitor and evaluate students’ progress according to guidelines and procedures - Evaluate student performance fairly and consistently and return student marks promptly - Provide feedback on student performance - Arrange feedback from students on the instructor, content, and facility at the end of each course - Demonstrate sensitivity to student needs and individual circumstances in a multi-cultural environment - Resolve student complaints and concerns with a positive and professional attitude - Maintain attendance records accurately - Assure that classrooms are left in a clean and orderly fashion at end of class without loss of or damage to equipment or other resources - Provide support to the admissions team with potential students who have questions about the program or future career - Participate in scheduled meetings and annual events like graduation - Maintain confidentiality of student privacy and information - Stay current in the subject matter through professional development - Display an attitude of teamwork and problem solving - Perform other related duties as required Qualifications - Must be registered and in good standing with CNO as RN or RPN - Must be available to teach online as per the accepted schedule - Have 48 months of work experience in the vocation - OR Have 36 months of teaching experience in the vocation and 24 months of work experience in the vocation - OR Have 24 months of work experience in the vocation AND - Hold a Bachelor degree from a Canadian university or an equivalent degree - Graduate of a College of Applied Arts and Technology or equivalent - Graduate of a registered OCC or equivalent - Meet Instructor qualification standards as outlined in the Regulations to Ontario Career Colleges Act, 2005 Skills Required - Knowledge of Microsoft Word, Excel, PowerPoint and database systems - Excellent oral and written communication to present information in a way that students will understand as well as adapt to the different learning styles - Professional business attire and interpersonal skills to act as a mentor and role model - Online teaching (training provided, but computer skills are essential) Company Description CIMT College is registered as a Career College under the Ontario Career Colleges Act, 2005 and is a member of Career Colleges Ontario and National Association of Career Colleges. Since 1998, CIMT College has been guiding and training both local and international students by providing them learning experiences that meet international standards and benchmarks. The college provides an opportunity for professional growth and development across the areas of technology, healthcare, business and management.

• Manage customer inquiries, complaints, and orders via phone, email, or other communication channels • Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules • Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services • Resolve customer issues and complaints in a timely and professional manner • Identify and implement process improvements to enhance customer satisfaction and reduce complaints • Maintain customer records and documentation • Work closely with sales teams to support client retention and growth • Collaborate with internal teams to develop customer service standards and best practices • Participate in customer service training programs and workshops

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding customer support via phone calls, chats, and emails; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists. What you need to succeed in this role: - Excellent English skills (C1 for both spoken and written); - At least 6 months of experience in a customer support role; - Strong analytical thinking and research skills; - Experience in travel industry; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Experience in hospitality or logistics; - Experienced with Zendesk or highly experienced with another CRM; - Experience with tickets. Benefits: - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.