POSITION SUMMARY: The Sr. Technical Service Advisor will play a pivotal role in providing high-level technical waste disposal expertise and support to sales, operations, and customers. The incumbent partners directly with customer service, sales and operations teams to ensure acceptance and disposal of waste materials. This position will troubleshoot technical issues and contribute to the overall success of the organization by providing expertise in proper, safe and legal treatment of hazardous waste. PRINCIPAL RESPONSIBILITIES: - Support and build regular and direct rapport with customers; serving as a direct extension of the sales and customer service teams. - Collaborating with cross-functional teams through applying specialized knowledge and skills regarding waste treatment and disposal services. - Engages proactively with clients to understand their technical requirements, delivers customized solutions, and ensures satisfaction through ongoing communication and attentive support. - Meets with clients to discuss waste management solutions, analyzes laboratory results and safety data sheets, and compiles technical data into comprehensive reports. - Investigates the application of hazardous waste regulations, aids in waste classification, collaborates with internal teams to evaluate treatment options, and complies with transportation guidelines. - Works closely with the sales department to offer solutions that meet quality and regulatory standards, performs technical evaluations, facilitates communication between departments, maintains customer pricing records, and focuses on customer retention and business development. - Support the development of bid materials by working with sales managers. KNOWLEDGE, SKILLS AND ABILITIES: - Partner with associates and managers; with a high level of accuracy and the ability to detect inconsistencies in data. - Advanced knowledge and the ability to assist Technical Service Advisors with Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations and industry best practices. - Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations to respond effectively to sensitive inquiries. - Excellent verbal and written communication skills, including presenting findings in a concise format. - Advanced negotiation and problem-solving skills. - Possess good knowledge of business math, geometry, and basic accounting processes. - Knowledge of computer technology for communication, data gathering, and reporting. - Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities effectively. - Ability to work independently and as part of a team in a fast-paced environment. - Proficient with Microsoft Office, DocuSign, and PDF writer. QUALIFICATIONS: - Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations. - Must be attentive to detail with a high level of accuracy and the ability to detect inconsistencies in data. Possess the ability to identify trends and data patterns. MINIMUM QUALIFICATIONS: - 4-7 years of equivalent work experience in waste disposal, chemistry, or a related field providing technical expertise. Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO) • Benefits: https://jobs.republicservices.com/us/en/about-us/benefits The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: - Safe: We protect the livelihoods of our colleagues and communities. - Committed to Serve: We go above and beyond to exceed our customers’ expectations. - Environmentally Responsible: We take action to improve our environment. - Driven: We deliver results in the right way. - Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION - Barron’s 100 Most Sustainable Companies - CDP Discloser - Dow Jones Sustainability Indices - Ethisphere’s World’s Most Ethical Companies - Fortune World’s Most Admired Companies - Great Place to Work - Sustainability Yearbook S&P Global

IS Desktop Specialist I--------------------------------------------------------------- The Desktop Specialist I is responsible for implementing and supporting corporate end user technologies and standards in support of business strategies. This role is essential in executing CareOregon’s end user support model. This position spends substantial time supporting and implementing IS policies and end user technologies (install and maintain). Estimated Hiring Range: $28.23 - $34.50 Bonus Target: Bonus - SIP Target, 5% Annual Current CareOregon Employees: Please use the internal Workday site to submit an application for this job. --------------------------------------------------------------- Essential Responsibilities End User Support - Answer phone calls and electronic requests for assistance from on-site and remote staff. - Execute workstation and phone moves, adds, and changes in concert with facilities staff and outside vendors. - Diagnose and resolve basic to moderately advanced incidents associated with application software and desktop operating systems. - Prioritize incidents and document within appropriate tracking systems. - Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. - Build and support PC, laptop, tablet and mobile hardware and software with preexisting images and standard packages. - Ensure desktop computers operate properly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. - Update asset and license management tools with configuration and custody changes. - Propose and write basic content for online knowledge base systems. - Participate in a 24x7 on-call rotation. Standards and Policy Administration - Collaborate with others to identify requirements and standards for end user devices. - Participate in the ongoing review of existing desktop systems to ensure they comply with established standards and to empower business operations. - Contribute ideas toward policies, procedures, standards, and best practice configurations related to end user technology. Vendor Coordination and Relations - Learn and develop working relationships with vendors and related equipment suppliers, including installation and repair of services. - Conduct product and vendor research, and present recommendations to senior team members and/or management. Experience and/or Education Required - Minimum 1 year delivering desktop support and related services. Experience should include some of the following: - Desktop computers and mobile devices - Virtual desktop technology - User account administration in Active Directory - Centralized desktop and mobile device management - Providing on the phone and in-person technical support - LAN and WAN technologies - VoIP system technologies - ITIL concepts and practices Preferred - Associate’s degree in Computer Science, Information Systems, or a related field Knowledge, Skills and Abilities Required Knowledge - General knowledge, skills and/or abilities in some of the following areas: - Current generation Microsoft and Mac operating systems, such as Windows 10 and macOS - Network connectivity and how the Internet works - Internal operations of computer hardware - Providing technical assistance from a remote location - Technical troubleshooting skills - Office productivity software, such as Microsoft Office and Office 365 - Centralized authentication systems, such as Active Directory - Centralized system management, such as SCCM - Best practices in managing inventory and proactive reorder points - Professional installation of workstations on employee desks - Concepts of “Software as a Service” and “Desktop as a Service” - Virtual desktop delivery and remote access solutions, such as Citrix - Mobile device management platforms, such as Microsoft Intune - Awareness of ITIL and ITSM governance concepts Skills and Abilities - Proficient communication skills, including listening, verbal, written, and customer service - Ability to articulate instructions - Learning to convey appropriate level of detail effectively to multiple levels of the organization including non-technical staff - Ability to learn and exercise professionalism - General ability to network and utilize internal and external resources - Learning to simplify and present complex concepts in an easily understood way - Proactively and appropriately communicates status and needs - Attention to details, deadlines and follow-through tasks to completion - Ability to learn and work in a fast-paced, results-oriented, diverse, and team-oriented environment - Possess a high degree of initiative and motivation - Ability to effectively collaborate with coworkers and staff - Able to operate autonomously with general supervision - Ability to work directly with vendors - Organizational skills - Learning to prioritize work based on business need and direction - General troubleshooting and research skills - Ability to maintain a positive attitude - Understands and adheres to governance and process - Ability to work effectively with diverse individuals and groups - Ability to learn, focus, understand, and evaluate information and determine appropriate actions - Ability to accept direction and feedback, as well as tolerate and manage stress - Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day - Ability to hear and speak clearly for at least 3-6 hours/day Working Conditions Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure Member/Patient Facing: ☒ No ☐ Telephonic ☐ In Person Hazards: May include, but not limited to, physical and ergonomic hazards. Equipment: General office equipment Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used. Work Location: Office - 5 days/week We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information. We are an equal opportunity employer CareOregon is an equal opportunity employer.  The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.

About Ancestry: When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, empowers journeys of personal discovery to enrich lives. With our unparalleled collection of more than 40 billion records, over 3 million subscribers and over 23 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving and sharing the most important information about themselves and their families. We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity. Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious. Our member services team is the heartbeat of this mission. We aren't just technical support; we're guides who lead with empathy. We help customers connect with Ancestry so they can succeed in their journey of discovery. Our passion for customers drives our progress, and a deep respect for every story guides every interaction. We believe diverse perspectives help us achieve our mission, and we collaborate with candor to get there. About the Role As a Customer Solutions Associate (CSA), you are more than an agent; you are a partner in discovery. This is a phone-based role in which you will be the voice of Ancestry to our members. While the role is remote-first, it maintains the pace, structure, and performance rigour of a traditional call centre. You'll help members navigate their personal history and find the right tools to go further. This role is a specialised blend of empathetic support, proactive retention, and tailored sales. You'll protect our member community through high-quality retention efforts and identify opportunities to make personalised offers that help members see even more of their story. - Start Date: 15th June 2026. - The Environment: A fast-paced, remote-first environment (based in ROI) with a tight-knit team that meets in person once a quarter to collaborate. - The Schedule: 12:30 PM to 9:00 PM, Monday through Friday. (Because our members rely on us, staying on track with your schedule (Adherence) is a core part of how we measure success) What You’ll Do - Voice of the Member: Spend most of your day engaging with members over the phone and listening to their stories with care. - Guide Member Discovery: Use your expertise to navigate our platform, resolve technical hurdles, and recommend the best subscriptions for their specific journey. - Drive Revenue Growth: Save memberships for those looking to leave and use sales skills to convert new opportunities. You'll ensure members always have the best tools for their research. - Own Your Performance: You will work in a data-driven environment, consistently meeting and exceeding specific KPIs and performance metrics, including CSAT (Customer Satisfaction), Sales Conversion Rate, and Efficiency (AHT). - Maintain a Data First Posture: Protect member data with a privacy-first mindset. Who You Are - A Natural Closer: You're comfortable in a sales environment and enjoy turning a support call into a growth opportunity. You match member needs with the right product so offers feel like help, not a pitch. - Metric-Minded: You thrive on targets and use KPIs to measure the positive impact you’re making. - A Natural Storyteller: You have a passion for the customer experience and can turn a standard support call into a meaningful connection. - Curious by Nature: You love to explore and you're always looking for new tools to improve the member experience. - Candid & Collaborative: You value different opinions and provide clear, actionable feedback with care and consideration for your teammates. - Technically Adept: You are comfortable navigating multiple software applications (like Salesforce, Zendesk, and Verint) simultaneously while maintaining a high-quality conversation. The Perks of Being Part of Ancestry - Competitive Salary: €32,032 per year. - Health & Wellness: Health and dental care, plus a monthly €80 wellbeing reimbursement. - Work From Home Support: A once-off $250 WFH allowance and a monthly $105 WiFi reimbursement. - Discovery: A free Ancestry All Access Subscription and an optional AncestryDNA kit to start your own journey. - Time Off: 25 days holiday plus 10 bank holidays. - Learning & Growth: Ongoing coaching, LinkedIn Learning and Hone access, and further education reimbursement. - Pension: Auto-enrolled company pension scheme. - Bonus: Annual discretionary bonus. Additional Information: Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, colour, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, civil status, family status, membership of the Traveller community, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability and require a reasonable accommodation or adjustment to support you during the interview process, please notify the recruiter. All job offers are contingent on a background check screen that complies with applicable law. Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.

Overview Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Work Location: This is a remote/work from home position. Compensation: $15.00/hour Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? - Work from home - Paid training - Team-oriented work environment - Growth opportunity – individuals hired for this role may have the potential opportunity to be considered for career advancement directly with the assigned client after 6 months of employment. Employees must meet all performance requirements and pass a client required assessment to qualify. Advancement availability will be based on client and business need. - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: - Assist customers with inquiries/concerns - Ensure all account information is accurately documented and inputted into client system - Provide detailed explanations of account status and inquiries to customers - Adhering to State and Federal regulations pertaining to your job duties - Assist customers with delinquent accounts according to various state guidelines - Consistently discuss additional product and service offerings with customers on qualified calls - Utilize exceptional communication skills to fulfill both client and customer goals Key Results Areas: - Maintain an average Inbound Handle Time - Achieve Quality Assurance goals - Adhere to Production measures (time spent on calls, schedule adherence, etc.) Qualifications - Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. - Effective call handling skills and high levels of professionalism are required. - A strong focus on exemplary shift attendance is required. - One to two years’ experience working in a call center environment is preferred. - The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required. For Remote Positions: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.