• Build and maintain strong, long-lasting relationships with key client stakeholders at all levels, from technical teams to executive leadership. • Serve as the primary point of contact for assigned accounts, addressing inquiries, resolving issues, and ensuring a high level of client satisfaction. • Conduct regular check-ins and business reviews to understand evolving client needs, project status, and overall account health. • Act as a client advocate within 3Pillar, collaborating with delivery teams to ensure successful project execution and alignment with client expectations. • Identify and partner with the sales organization to pursue new business opportunities within existing client accounts, including upselling and cross-selling all 3Pillar services and offerings. • Proactively identify potential challenges or risks within accounts and develop strategies to mitigate them, ensuring client retention and continued partnership. • Collaborate with the sales and marketing teams to develop account plans and strategies for targeted growth. • Prepare and present proposals, statements of work (SOWs), and other necessary documentation for existing and new engagements. • Understand client business objectives and challenges to proactively suggest relevant custom development solutions, consulting services, or specialized offerings. • Work closely with technical teams (solution architects, delivery managers) to articulate and propose technical solutions that meet client requirements. • Maintain a high-level understanding of all active projects within assigned accounts, monitoring progress, and proactively addressing any potential issues. • Collaborate closely with delivery managers, technical leads, and other internal teams to ensure successful project delivery and client satisfaction. • Stay informed about industry trends, competitive landscape, and new technologies relevant to custom software development and client consulting. • Track and report on key account metrics, including revenue, project status, client satisfaction, and growth opportunities.

• Proficiently manage the client service cycle, monitor time frames and meet renewal deadlines. • Participate in annual meeting planning by completing pertinent portions of the report and conducting research. • Retain and develop accounts by preparing and writing proposals, and providing quote comparisons. • Perform program benchmarking/demographic analysis, analysis of claims utilization data, financial underwriting review, and cost projection reporting. • Provide additional resources for the client as needed. • Market renewal and new lines of coverage including creating coverage specifications. • Analyze quotes received from carriers and negotiate with carriers. • Review policy coverage and identify cross-selling and additional revenue opportunities. • Ensure legislative, regulatory and technical developments are appropriately communicated to clients. • Produce high quality work and remain informed on technical and professional standards by attending company-sponsored and industry educational activities, to include webinars/seminars and conferences.

Looking for a flexible remote role you can do from home? We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. What You'll Be Doing: - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish What We're Looking For: - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn Experience in customer service or coordination is helpful, but not required Why This Role Stands Out: - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For: - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home Location Requirement: Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Apply Today If you're organized, dependable, and enjoy helping others, we'd love to hear from you.

We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. What You'll Be Doing: - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish What We're Looking For: - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn Experience in customer service or coordination is helpful, but not required Why This Role Stands Out: - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For: - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home Location Requirement: Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Apply Today If you're organized, dependable, and enjoy helping others, we'd love to hear from you.