• Proficiently manage the client service cycle, monitor time frames and meet renewal deadlines. • Participate in annual meeting planning by completing pertinent portions of the report and conducting research. • Retain and develop accounts by preparing and writing proposals, and providing quote comparisons. • Perform program benchmarking/demographic analysis, analysis of claims utilization data, financial underwriting review, and cost projection reporting. • Provide additional resources for the client as needed. • Market renewal and new lines of coverage including creating coverage specifications. • Analyze quotes received from carriers and negotiate with carriers. • Review policy coverage and identify cross-selling and additional revenue opportunities. • Ensure legislative, regulatory and technical developments are appropriately communicated to clients. • Produce high quality work and remain informed on technical and professional standards by attending company-sponsored and industry educational activities, to include webinars/seminars and conferences.

Looking for a flexible remote role you can do from home? We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. What You'll Be Doing: - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish What We're Looking For: - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn Experience in customer service or coordination is helpful, but not required Why This Role Stands Out: - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For: - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home Location Requirement: Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Apply Today If you're organized, dependable, and enjoy helping others, we'd love to hear from you.

We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. What You'll Be Doing: - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish What We're Looking For: - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn Experience in customer service or coordination is helpful, but not required Why This Role Stands Out: - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For: - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home Location Requirement: Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Apply Today If you're organized, dependable, and enjoy helping others, we'd love to hear from you.

Lieu : Télétravail / Formation en présentiel à Châteauguay de 2 mois le jour Horaire de nuit : du jeudi au dimanche de 21h15 à 7h15 Chez la division Smart Start de Thibert, nous recherchons actuellement un(e) spécialiste du service à la clientèle bilingue passionné(e) et motivé(e) pour rejoindre notre équipe dynamique! En tant qu’agent(e) service à la clientèle, vous serez le premier point de contact pour nos participants au programme éthylométrique. Responsabilités principales : - Gérer les demandes des clients de manière proactive et courtoise ; - Répondre à un volume moyen, avec un temps d’antenne de 8 à 10 minutes par appel ; - Résoudre les plaintes des participants de niveau 1 et escalader les cas plus complexes au besoin ; - Appliquer les procédures et outils mis à votre disposition pour garantir une réponse rapide et adéquate ; - Fixer des rendez-vous et mettre à jour les informations des participants dans le système Smartrac. - Prendre des notes précises dans le journal d’appels et assurer un suivi systématique des demandes ; - Toutes autres tâches connexes. Avantages sociaux : - Formation en présentiel à Châteauguay pendant 2 mois avec un accompagnement constant d’un agent senior pour répondre à toutes vos questions ; - Télétravail à 100% (une fois la formation sur place terminée) ; - Équipement fourni : Boîtier, 2 écrans et casque d’écoute ; - Assurances collectives : Après 3 mois d’emploi ; - REER : Après 3 mois d’emploi ; - 2 semaines de vacances annuelles ; - Équipe de travail à présente et à l’écoute de tes besoins! Compétences requises : - Excellentes aptitudes en service à la clientèle, avec un fort accent sur l'écoute active et la solution ; - Capacité à rester calme et professionnel, même dans des situations difficiles ; - Anglais essentiel Salaire: jusqu'à 20$/h Si vous êtes une personne motivée, calme et axée sur la solution, prête à rejoindre une équipe qui valorise l'excellence du service à la clientèle, nous serions ravis de recevoir votre candidature! J’autorise ORA Partenaires à conserver mes informations personnelles recueillies dans le cadre de ses activités pour des fins en lien avec sa mission et dans le respect de sa Politique de confidentialité qui se trouve sur son site web. #emploi